SANEESH NAIR
Bengaluru
Summary
Accomplished Sr. Business Analyst with expertise in IT service management and vendor risk compliance at Tata Consultancy Services. Excel in Power BI reporting and stakeholder engagement, driving process optimization and project success. Proven track record in enhancing service delivery and achieving seamless transitions, leveraging Agile methodologies and cross-functional collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Business Analyst – Service Management Transition & Delivery
Tata Consultancy Services
Bengaluru
03.2025 - Current
- Led end-to-end ITSM processes including Incident, Problem, Change, and Request Management, ensuring adherence to ITIL standards using platforms like ServiceNow.
- Directed service transition initiatives, ensuring seamless handover from project to operations and managing cross-vendor SLA/OLA compliance.
- Acted as liaison between business, service owners, and technical teams to gather, document, and analyze service requirements.
- Facilitated UAT and SIT for ITSM and procurement modules, validating user alignment before production deployment.
- Developed and maintained Power BI dashboards for SLA tracking, performance metrics, and Continual Service Improvement (CSI).
- Oversaw vendor compliance with service agreements, conducting risk reviews and maintaining risk registers in collaboration with compliance teams.
- Utilized Agile methodologies to drive delivery sprints, enhance change management processes, and support continual service improvement programs.
Data Analyst – Global Procurement
Cognizant Technology Solutions
Bengaluru
11.2022 - 02.2025
- Maintaining and publishing the monthly procurement deck, projecting a 12-month trailing data of the operations team.
- Forecasting using input from procurement leads, driver-based trend analysis, and the gathering of important data points.
- Optimized existing forecasting processes by identifying opportunities for improvement and automation.
- Leading the reporting of the procurement operations team, and providing them with insights into trends and a mitigation plan.
- Looking after and developing the SLP, CLM, and PO compliance Power BI dashboards.
- Develop and implement processes for an efficient vendor onboarding process.
- Ensure third parties comply with organizational policies and procedures.
- In-depth knowledge about the SAP Ariba tool and contract lifecycle management.
- Coordinate with the risk management team to complete the risk review process for new and existing vendors.
- Ensure the vendor onboarding process complies with organizational policies, regulatory requirements, and industry standards.
- Maintain accurate information about the data related to vendors onboarded and contracts executed.
- Auditing SLP and CLM reports, and managing risk register adherence, and ownership of the risk management tool.
- Monitored and reported on key risk indicators to senior management.
- Successfully managed two projects on ERP testing and risk management for comprehensive assessment.
- Supports various project activities (UAT, SIT, process optimization, etc.).
- Collaborates with business partners and global stakeholders to drive cross-workstream escalation and issue resolution.
- Undertook due diligence of suppliers to implement an ethics policy, and protect the organizational brand.
- Developed and optimized procurement forecasting models for spend analysis and cost optimization.
- Coordinated with global stakeholders for risk reviews and vendor compliance evaluations.
- Led the development and audits of CLM and SLP processes to ensure regulatory compliance and data integrity.
- Collaborated with cross-functional teams to gather data requirements and specifications.
- Analyzed large datasets to identify trends and insights for decision-making.
- Developed data visualizations using tools to communicate findings effectively.
- Maintained and improved data integrity through validation and cleansing processes.
Sr. Associate – Supply Chain & Procurement
Cargill
Bengaluru
07.2019 - 11.2022
- Leading the GRN team and providing migration and KT training for the entire SCM India Helpdesk team.
- Managing and processing the SCM activities like PO and GR creation, inventory management, purchase requisition, SRN, process order create and release, confirmation, inbound delivery, and contribution pricing.
- Organizing all raw data received by the different traders from 11 states for oil pricing updating in SAP.
- Worked with the cross-functional team of consultants from Finance, Procurement, Quality, Supplier Relationship, and Sales for resolving issues and provided support to clients in the manufacturing and Supply chain domain.
- Documented process flows, approval matrix and developed requirement for functional improvements and enhancements for Material Management (MM).
- Analyzing the flow and requirements of new business units of Cargill India by pulling a report using forecasting.
- Monitoring the efforts for the BU and computing the FT requirement based on the business transactions.
- Proactively identified potential risks, developing mitigation plans to minimize impact on project timelines or outcomes.
- Actively participated in organizational development initiatives like workshops or seminars, contributing valuable insights based on experience.
- Defined work plans in alignment with stakeholder requirements.
Associate Analyst – Procurement Support
Hewlett Packard Enterprise
Bengaluru
07.2017 - 03.2019
- Acting as an Accounts Operation Lead for the Front Office Team of UK, EMEA.
- First point of contact for all the queries and requests from the FOs.
- Maintaining strong relationships with the country/sub-region sales team.
- Handling reports and consolidation.
- Sound understanding of orders and revenue process.
- Managing customer information on SAP for assigned accounts and supporting revenue related to HP's contractual support customer.
- Preparing contracts in SAP S&D module, including other tools and applications.
- Creating and updating BOM reports.
- Processing the requests within SLA.
- Monitoring Queue, Reallocation of requests, and ensuring that the Turn Around time is met, replying to customer queries with solutions.
- Maintained customer contract accuracy and revenue-related documentation.
Education
MBA - Finance & IT
Devi Ahilya Vishwavidyalaya
Indore, IndiaBachelor of Commerce -
Awadhesh Pratap Singh University
Rewa, IndiaSkills
- IT service management (ITSM)
- Vendor risk and compliance
- Business analysis and stakeholder engagement
- Power BI reporting and SLA dashboards
- Procurement and contract lifecycle management (CLM)
- ERP tools: SAP Ariba, SAP MM, SAP SD
- UAT and SIT execution
- Agile/Scrum delivery frameworks
- ServiceNow, SFDC, MS Excel
- Cross-functional collaboration
- Process optimization
- Project management
- Operations analysis
- Stakeholder management
- Data analysis expertise
Certification
- Supply chain management
- SAP ERP essential training
- Procurement
- Risk management for supply chain and procurement
- AI generative for business leaders
Timeline
Sr. Business Analyst – Service Management Transition & Delivery
Tata Consultancy Services
03.2025 - Current
Data Analyst – Global Procurement
Cognizant Technology Solutions
11.2022 - 02.2025
Sr. Associate – Supply Chain & Procurement
Cargill
07.2019 - 11.2022
Associate Analyst – Procurement Support
Hewlett Packard Enterprise
07.2017 - 03.2019
MBA - Finance & IT
Devi Ahilya Vishwavidyalaya
Bachelor of Commerce -
Awadhesh Pratap Singh University
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