Summary
Overview
Work History
Education
Skills
Achievements
Timeline
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Sanfras  Ek

Sanfras Ek

Area Manager - Taco Bell
Bangalore

Summary

Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance. I am part of new store opening manager in different markets and responsible for overall Store Operations, multiple stores, customer satisfaction, P&L, Training, projection, Purchase, Schedule, recruiting & Product Quality. I was leading the team of new store openings in different markets and leading the project of Iline to reduce the capex

Overview

18
18
years of professional experience
6
6
years of post-secondary education

Work History

Area Manager

Taco bell ( BHPL )
Bangalore
02.2018 - Current

Number of stores managed: 10 Stores.
Location handled : Karnataka / Pune/ Kolkata || Turnover Monthly: 3 Cr/- No. of Employees Reporting: 250+ Approx
.Owning Market / Area performance on People, Customers, Sales, Profit Parameters. Constantly drive Market towards increasing Top Line and reducing Bottom Line.

  • . Support Market with Cross Functional Support and Highlight challenges and best practice with Respective Teams. Ensure routine Audits and Maintenance tasks are met and refined positively.
  • Drove revenues and team morale by developing and deploying sales contests.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Built positive and productive relationships with store and field leadership.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Hire, Train, Appraise Management.
  • Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume max 10%.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

Restaurant General Manager

Taco Bell ( YUM)
Bangalore
10.2015 - 01.2018
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

Assistant Store Manager

Taco Bell ( YUM)
Bangalore
06.2013 - 09.2015
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Assistant Store Manager

McDonald's ( Golden Kitchen )
Bangalore
01.2006 - 12.2010
  • Started as Team member ( PT) and grown in the system as Assistant store manager
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.

Education

MBA - Retail And Operation Management

Karnataka Open University
Bangalore
08.2013 - 02.2015

Bachelor of Commerce - Commerce

EIILM University Sikkim
Bangalore
01.2009 - 12.2011

Higher Secondary - Commerce

Board of Higher Secondary Examination Kerala
Kerala
06.2002 - 03.2004

Skills

Business development and planning

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Achievements

  

1. OPS nominated a New store opening assistant Manger  – For launching the Brand in Mumbai and Delhi 

2. Recognized by Taco Bell, India Team for the contribution in Turning around 2 Broken down Stores into AT stores.

3. Developed 4 ARM to RGM and 3 RGM to Area coach.

4. Have reduced Managers  Turn over & increased managers retention.

5. Have been recognized by the finance team for a high Score Finance excellence review 

6. Win the Champs Challenge to represent India in ARUBA 2016

7. Win the Black Bull award from the Director of Operations Asia

8. Was leading Project to develop an “integrated line “instead of a Dual line(Reduce on Capital ) and space.

9 - Xbox winner on 2021 for increasing Transaction % .


Timeline

Area Manager

Taco bell ( BHPL )
02.2018 - Current

Restaurant General Manager

Taco Bell ( YUM)
10.2015 - 01.2018

MBA - Retail And Operation Management

Karnataka Open University
08.2013 - 02.2015

Assistant Store Manager

Taco Bell ( YUM)
06.2013 - 09.2015

Bachelor of Commerce - Commerce

EIILM University Sikkim
01.2009 - 12.2011

Assistant Store Manager

McDonald's ( Golden Kitchen )
01.2006 - 12.2010

Higher Secondary - Commerce

Board of Higher Secondary Examination Kerala
06.2002 - 03.2004
Sanfras EkArea Manager - Taco Bell