Hi, I’m
Sangam G
IT Support
Bengaluru
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
Language
4
years of professional experience
1
Certificate
Work History
Prodat IT Solutions India Pvt Ltd
IT Support Engineer
02.2023 - Current
Job overview
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Generated reports to track performance and analyze trends.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Communications Test Design, Inc, CTDI
Desktop Support Engineer
01.2020 - 01.2022
Job overview
- Documented and updated known fixes in knowledge base for future reference.
- Offered assistance in implementing and developing training programs.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Patched software and installed new versions to eliminate security problems and protect data.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Installed and configured operating systems and applications.
Education
VET BVL PolytechnicJP Nagar
High School Diploma
04.2001
Shantiniketan Trust SchoolBilekahalli
from SSLC
07.2011
Skills
Hardware Evaluations
Systems Analysis
Norton Antivirus software
Application support
Microsoft Office Specialist (MOS) Expert
Wireless Networking
Issue and Resolution Tracking
IT Documentation
Data Backup and Recovery
Multitasking
Firewall Management
Network Architecture
Certification
Comptia A+
Languages
KANNADA
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Comptia A+
08-2024
IT Support Engineer
Prodat IT Solutions India Pvt Ltd
02.2023 - Current
Desktop Support Engineer
Communications Test Design, Inc, CTDI
01.2020 - 01.2022
VET BVL Polytechnic
High School Diploma
04.2001
Shantiniketan Trust School
from SSLC