Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Address
Declaration
Timeline
Generic

Sangam Nishad

Bengaluru

Summary

Trustworthy Medical Documentation Specialist and a Process Trainer with 6 plus years of practical experience and dedicated work ethic. Self-motivated to consistently provide fist-class results in line with an aim to achieve personal and organizational goals. Productive employee with proven track record of successful project management and producing quality outcomes through leadership, effective communication with team motivation. Works with clients to determine requirements and provide excellent service.

Overview

6
6
years of professional experience

Work History

Process Trainer-Digital Business Ops

Cognizant Technology Solutions
Bengaluru
01.2023 - Current
  • Microsoft certified TTT trainer for DAX (Dragon Ambient Experience).
  • Oversee day-to-day operations of a team of 15-20+ employees.
  • Delivering learning content with the help of PPT's.
  • Setting clear team goals, delegating tasks and set deadlines.
  • Facilitated group discussions with trainees to ensure comprehension of process objectives.
  • Grading trainee's notes and providing feedbacks on a daily basis.
  • Monitored trainee progress throughout the course of their program and provided additional support as needed.
  • Monitoring team performance and reports on metrics.
  • Maintained accurate records of all the process training activities including attendance and evaluation results.
  • Provide feedback to supervisors regarding employee performance in relation to the processes being trained.
  • Identified areas where additional process instruction was necessary and created supplementary materials accordingly.
  • Listen to team member's feedback and resolve issues or conflicts.
  • Creating an inspiring team environment with an open communication culture.
  • Suggest and organize team building activities.

Quality Documentation Specialist

OG Healthcare
Bengaluru
12.2017 - 12.2022
  • Worked as a Quality Documentation Specialist in real-time with a physician and their care team to complete documentation of clinic visits.
  • Providing timely and accurate reports to multiple specialties including Pediatrics, Rheumatology, Ortho, Podiatry, Cardiology, Spine Surgery, Family Medicine, and Internal Medicine.
  • Extensive knowledge working with multiple EHR systems including Dignity, Sutter, TriHealth, Athena, and Optum.
  • Grading charts, identifying strengths and weaknesses of the trainees and provided detailed feedback to improve the overall quality.
  • Transitioning/Mentoring trainees during physician off days or in situations where the primary trainer was unavailable.
  • Performing demo notes and provided one on one feedbacks to help new trainees get familiar with the workflow and expectations of the organization.
  • Worked closely with Note Builder software and played a key role in training QDS.
  • Providing weekly updates to the software development team in making Note Builder a better tool for the QDS.
  • Basic understanding and hands-on experience using coding tools to generate level of visit.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Hands-on experience using Saykara for documentation.
  • Thrived in a fast-paced environment with good energy and enthusiasm.

Education

Bsc- Economics, Statistics And Mathematics. -

MES Degree College of Arts, Commerce And Science
Bengaluru
07-2018

PCME -

Jain University
Bengaluru
05-2014

SSLC -

Indian Public School
Bengaluru, Karnataka
07-2012

Skills

  • Typing with great accuracy
  • Transcribing, clinical documentation, and proofreading
  • Coaching and mentoring
  • Excellent written and communication Skills
  • Schedule and time management
  • Continuous professional development and quick learning
  • Team management and leadership
  • Power Point Presentations
  • Training program development and delivery
  • Orientation and onboarding
  • Problem solving
  • Content development
  • Grading and feedbacks
  • Multitasking
  • Schedule management
  • Performance monitoring
  • Organizational abilities
  • Workflow improvements

Hobbies

  • Sports including cricket, football, badminton, chess and carom.
  • Trekking, swimming and fitness enthusiast.
  • Video making and editing.
  • Travel, photograhy and cooking.

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2
Kannada
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1

Address

  • #30, 2nd cross, Adityanagar, Doddabettahalli main road, MS Palya, Bengaluru-560097.

Declaration

  • I hereby declare that the information given above are genuine to the best of my knowledge and belief.

Timeline

Process Trainer-Digital Business Ops

Cognizant Technology Solutions
01.2023 - Current

Quality Documentation Specialist

OG Healthcare
12.2017 - 12.2022

Bsc- Economics, Statistics And Mathematics. -

MES Degree College of Arts, Commerce And Science

PCME -

Jain University

SSLC -

Indian Public School

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Sangam Nishad