SANGAM PRAVEEN KUMAR
Hyderabad
Summary
Dynamic Customer Service Executive with a proven track record at Gupshup Technology India Pvt Ltd, adept at resolving complex technical issues and enhancing customer satisfaction. Skilled in API integration and known for strong communication abilities, I excel in fast-paced environments, consistently achieving high service quality and fostering team collaboration.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Gupshup Technology India Pvt Ltd
03.2023 - Current
- Handling customer queries and ensuring resolution with high satisfaction
- Supporting product inquiries and technical issues related to messaging services
- Utilized various software and tools to streamline processes and optimize performance.
Senior Customer Service Agent
Teleperformance Global Pvt Ltd
08.2022 - 10.2022
- Company Overview: (Amazon.com process)
- Assisted customers with order issues, product information, and returns
- Maintained high standards in service quality and customer experience
- (Amazon.com process)
Customer Service Agent / Relationship Manager
Epicenter Technologies Pvt Ltd
12.2020 - 07.2022
- Company Overview: (Upstox process)
- Guided customers through onboarding and trading platform usage
- Managed high call volumes, resolving queries efficiently
- (Upstox process)
Education
Bachelor of Commerce - Computers
Kakatiya University
01.2020
Intermediate - CEC
Board of Intermediate
HyderabadSSC -
Rachana Grammar High School
HyderabadSkills
- Data Science Fundamentals
- Technical support
- Software utilization
- API Integration
- Technical Debugging
- Basic Python
- Digital Marketing Fundamentals
- Product Management Basics
- Strong communication and interpersonal skills
- Quick learner
- Self-starter
- Goal-oriented
- Punctual
- Detail-focused
- Adaptable
- Team collaboration
- Independent problem-solving
- Time management
- Multitasking ability
Additional Information
Open to relocation and flexible shifts, Passionate about emerging technologies and customer engagement strategies, Willing to upskill in advanced analytics and CRM tools
Languages
- English
- Hindi
- Telugu
Timeline
Customer Service Executive
Gupshup Technology India Pvt Ltd
03.2023 - Current
Senior Customer Service Agent
Teleperformance Global Pvt Ltd
08.2022 - 10.2022
Customer Service Agent / Relationship Manager
Epicenter Technologies Pvt Ltd
12.2020 - 07.2022
Bachelor of Commerce - Computers
Kakatiya University
Intermediate - CEC
Board of Intermediate
SSC -
Rachana Grammar High School
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