Sangam Raj
Bengaluru
Summary
Accomplished analytics professional with a proven track record at JP Morgan Chase & Co., adept in data analytics to drive data-backed decisions. Skilled in project management and product management, I have significantly enhanced client and employee experiences through strategic analysis and innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate - Client Experience Analytics Solutions
JP Morgan Chase & Co.
09.2022 - Current
- Managed end-to-end client and employee experience programs, overseeing project planning, execution, and stakeholder engagement for successful outcomes.
- Principal Qualtrics consultant for all JPMC Private Bank survey programs across all products and platforms, overseeing end-to-end implementation.
- Developed a robust reporting and analytics module for client survey feedback and client complaint data, utilizing Tableau, Python, SQL, UiPath, and Alteryx to deliver key insights to the JPMC global leadership teams and regional CEOs.
- Conducted risk assessment and developed automated solutions for client escalations capture from client complaints and employee feedback, proactively addressing issues and implementing mitigation strategies.
- Partnered with the Client Service Group PMO to analyze client service ticket metrics across platforms and regions.
- Collaborated with platform service managers and product owners to set KPIs for digital adoption and client service capacity utilization FTE calculation.
- Developed product money transfer analysis solution to track money transfer transactions and produce executive summary tableau reports and leadership dashboards for weekly and monthly money transfer metrics.
- Worked with the JPMC Chief of Staff to develop automated solutions for improving operational efficiency and reducing redundancy with Alteryx, Python and Tableau visualizations.
Senior Associate Consultant - Platform Manager
Bosch Global Software Technologies
01.2019 - 08.2022
- Platform Manager for Qualtrics XM Suite: Led management of the Qualtrics platform for employee and client experience research programs, overseeing survey architecture, campaign design, and program release management.
- Enabled robust survey research programs and implemented analytics modules for Bosch’s Global Leadership and HR teams, delivering insights to drive data-backed decision-making.
- Product Manager and Lead Consultant for SuccessFactors LMS: Directed product management and stakeholder engagement for the SuccessFactors Learning Management System, coordinating with vendors, Bosch leadership, and product owners to develop employee learning journeys across Bosch entities.
- Monitored training KPIs and provided weekly and monthly reports to track learning program outcomes and ensure continuous improvement.
- Collaborated with the Compensation Team to develop and implement the annual salary planning template, overseeing the execution of compensation cycles across multiple groups and locations.
Education
Master of Business Administration - MBA - Finance and HR
Bangalore University
01.2018
Bachelor of Engineering - BE - Mechatronics, Robotics, and Automation Engineering
Acharya
01.2016
Skills
- Project Management
- Product Management
- Data analysis and Reporting
- Qualtrics EX, CX, and XM
- Successfactors LMS, PM/GM
- Alteryx
- Tableau
- Python
- SQL
- HTML
Certification
- SAP Certified Application Associate - SAP SuccessFactors Performance and Goal Management, 2020
- SAP Certified Application Associate - SAP SuccessFactors Learning Management, 2020
Timeline
Associate - Client Experience Analytics Solutions
JP Morgan Chase & Co.
09.2022 - Current
Senior Associate Consultant - Platform Manager
Bosch Global Software Technologies
01.2019 - 08.2022
Master of Business Administration - MBA - Finance and HR
Bangalore University
Bachelor of Engineering - BE - Mechatronics, Robotics, and Automation Engineering
Acharya