Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
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Sangamesh Ponuganti

Sangamesh Ponuganti

Bengaluru

Summary

IT Professional with 3+ years of hands-on experience in cloud infrastructure support, Linux administration, incident management, and automation tools. Strong knowledge of Tidal and server management and installation, ITIL practices, and system operations. Proven ability to lead L1 teams, resolve critical incidents, and drive root cause analysis (RCA) across enterprise-level environments.

Overview

3
3
years of professional experience

Work History

L2 Engineer - Tidal Automation

Infosys Ltd.
06.2022 - Current
  • Managed and maintained Tidal automation servers and job scheduling environments.
  • Identified and resolved critical scheduling issues through RCA and coordination with stakeholders.
  • Deployed agents on servers, conducted monthly updates, and ensured smooth patch rollouts.
  • Supervised and provided technical assistance to L1 engineers on daily operations.

System Associate - Cloud Infrastructure Services

Infosys Ltd.
Bangalore
01.2025 - 06.2025
  • Delivered L2-level support for cloud infrastructure and automation tools like Tidal.
  • Resolved over 150+ P1/P2 incidents with consistent zero-escalation performance.
  • Performed in-depth RCA for major issues and implemented long-term fixes.
  • Oversaw monthly server patching, agent deployment, and automation jobs.
  • Guided and mentored L1 support engineers, enhancing technical depth and response times.
  • Developed SOPs for incident handling and job scheduling, reducing downtime.

System Associate

Infosys-Service Now
Bangalore
09.2022 - 01.2025
  • I extensively worked as an L2 Application Production Support Engineer to support more than 10 financial applications of Citizens Bank.
  • 2. Have a good knowledge of Pega Cases, BIX processes, workbaskets, and worklists.
  • 3. I have extensive experience in incident, problem, and IT change management.
  • 4. Provided 24/7 on-call support for production, strong team player, and good analytical skills.
  • 5. An excellent team player with a good problem-solving approach, having strong communication, leadership skills, and the ability to work in a time-constrained environment.
  • 6. Proactively monitored application processes, identified enhancements, and conducted root cause analysis for bugs and development requirements.

Education

Master of Computer Applications - Compter Application

Sri Vani Institute of Management And Science
Ananthapur
03-2023

Skills

  • AWS Cloud Practitioner
  • RPA
  • Tidal Automation
  • Server Agent Management
  • Windows Server
  • Windows 10
  • Linux OS
  • Server Patch Management
  • LAN/WAN Support
  • Routing Fundamentals
  • ServiceNow
  • Tidal
  • Oracle
  • Solar
  • RDC
  • Microsoft Office
  • Python
  • C

Core Competencies

AWS Cloud Practitioner, RPA, Tidal Automation (L2 Support), Server Agent Management, Windows Server, Windows 10, Linux OS, Server Patch Management, LAN/WAN Support, Routing Fundamentals, ServiceNow, Tidal, Oracle, Solar, RDC, Microsoft Office, Python (Basic), C (Basic)

Timeline

System Associate - Cloud Infrastructure Services

Infosys Ltd.
01.2025 - 06.2025

System Associate

Infosys-Service Now
09.2022 - 01.2025

L2 Engineer - Tidal Automation

Infosys Ltd.
06.2022 - Current

Master of Computer Applications - Compter Application

Sri Vani Institute of Management And Science

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Sangamesh Ponuganti