Shopify
Sangameswaran Mohan
Manager Operations (Global)
Summary
Professional with 10+ years of experience in Building, Mentoring and Managing high performance teams to Deliver Organizational goals. Experience managing customers around the Globe, Expert at Managing Cross functional and Geographically diverse teams.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Manager of Operations
Wild Republic (Bodygear International Private Limited)
Kochi
11.2022 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Cross Culture and Geography -Directly manage multi-disciplinary, multi national, team of 10 direct reports as well as large supporting team to drive growth via efficient operations serving large global clients
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Oversaw divisional marketing, advertising and new product development.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Head of Business Operations
KMIT Solutions Private Limited
Coimbatore
06.2014 - 10.2022
- Set up India Services Division from scratch (Business Case to Planning to Execution)
- Build an Annual Operating Plan, key strategies, goals & targets along with US Leadership.
- Sales Support: Inside Sales, Sales Operations, Digital promotions, Pipeline Management, B2B and B2C Marketing.
- Recruit, train and develop staff to support 3 teams: Support Operations, Product Development, Design and Marketing Services
- Set up Vendor eco-system for all local services: Finance & Accounting, Recruitment, Facilities, Payroll etc.
- Recruited & Lead 100+ members team(s) onsite + offshore for multiple projects, operations & Delivery Centers.
Management Intern
Defrank Group
Coimbatore
04.2013 - 06.2014
- Developed relationships with wide range of employees, customers and vendors.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Contributed to marketing campaigns by compiling market research and providing insights.
Intern
Roots Industries Private Limited
Coimbatore
10.2012 - 01.2013
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
Education
MBA - Human Resources And Marketing
Anna University
Chennai, India 09.2012 - 06.2014
Bachelor of Engineering - Computer Science
Anna University
Chennai, India 06.2008 - 04.2012
Skills
Center of Excellence set up
Strategic Planning & Execution
Financial Management
Global Operations
Escalation, Conflict management
Product Development & Support
Operational Restructuring
HR, Payroll & Policy management
Global Cultural Experience & Awareness
Project/Program Management
Digital Marketing
Ecommerce Tech (B2B and B2C)
Problem Solver
Accomplishments
- E-commerce store - shop.wildrepublic.com (Nov 2018 – Dec 2020) - Year 1 Profits of $80,000 from losing $70,000 the year before that. Year 2 Doubled the sales to $500,000 and further increased profits to $125,000
- Earned the “Game Changer” Award in 2020.
- Reduced operational expenses by 30% by streamlining branch operations.
- Managed production of various product lines from concept creation to launch.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Received the HR Rising Star Award 2015 from NHRD- Coimbatore Chapter for contribution towards the field of Human Resources.
- Received the Big Idea award 2014 and 2015 in KMIT Solutions Pvt. Ltd., for the recognition of my work for two consecutive years for cutting operational costs.
Software
Microsoft Dynamics
GreytHR
Microsoft Office
Hootsuite
Mailchimp
Zoho Suite
Interests
Travelling
Movies
Financial Advisor
International Experience
- Experience working with people and customers around the Globe, expert at managing cross-functional
and Geographically diverse teams. - In the last 10 years, I have traveled and worked with people around the globe for Business and have also worked with customers from different countries. I am very good at adapting to different situations and Building good relationships with people wherever I go.
- B1 Visa Holder - USA -5 Business Trips | Worked virtually with Teams in Europe, Australia, USA and UK
Timeline
Manager of Operations
Wild Republic (Bodygear International Private Limited)
11.2022 - Current
Head of Business Operations
KMIT Solutions Private Limited
06.2014 - 10.2022
Management Intern
Defrank Group
04.2013 - 06.2014
Intern
Roots Industries Private Limited
10.2012 - 01.2013
MBA - Human Resources And Marketing
Anna University
09.2012 - 06.2014
Bachelor of Engineering - Computer Science
Anna University
06.2008 - 04.2012