Dedicated and results-driven professional with a strong commitment to achieving professional excellence in the hospitality industry. Leveraging extensive experience and education, skilled in implementing international standards to deliver exceptional service. Proven track record in administrative support, excelling in organizing and managing multiple tasks simultaneously to support customers and drive business success. Meticulous attention to detail and highly organized scheduling abilities make well-versed in all aspects of administrative support.
Hi, I’m
Sangay Thinlay Bhutia
Pakyong
Summary
Overview
11
years of professional experience
Work History
Park Hyatt Hotel
SPA RECEPTIONIST
03.2024 - Current
Job overview
- Greeted guests upon arrival, offering a warm welcome and providing information on spa services and facilities
- Answered incoming calls promptly and professionally, processing sap booking efficiently to maintain quality service levels
- Used Exceptional communication and relationship-building skills to deliver exemplary hospitality throughout guest stays
- Implemented hygiene and sanitation protocols in the reception area to meet health and safety standard
- Utilised spa booking software efficiently, ensuring accurate scheduling and guest record-keeping
- Processed payments for treatment and spa services, proactively asking for feedback guests received high-quality service
- Assisted in managing spa inventory, ordering supplies and retail products to ensure stock levels met demand
- Actively promoted loyalty programs and spa memberships to enhance customer engagement and repeat business
The Local Café & Sikkim Coffee
OPERATION MANAGER
10.2020 - 02.2024
Job overview
- Direct and supervise employees on day to day basis
- Create post and modify staff work schedules based on various employee availabilities
- Ensure healthy and safety standard and maintained
- Maintain business records electronically and by maintaining physical fillies
- Conducted weekly and monthly inventory
- Responsible for hiring and training of new employees
ESPA - The Leela Palace Hotel
SPA RECEPTIONIST
11.2017 - 05.2019
Job overview
- Handling Reception & Guest queries
- Checking cleanliness of therapy rooms
- Handling guest feedback & complaint
- Suggest and promote retail products or additional services
- Assisting in training the new staff on-board as per ESPA protocols
- Taking Care of Reports (Daily, Weekly and Monthly) to Manager & Corporate Managers
- Assisting in Roistering, Product & equipment Inventory and Snag List
- Up selling Membership & Retails
SENZA SPA & SALON
SPA THERAPIST & RECEPTIONIST
03.2014 - 10.2017
Job overview
- Handling Reception & Guest queries
- Checking cleanliness of therapy rooms
- Taking Care of appointments
- Suggest and promote retail products or additional services
- Upholding hygiene standards and fallow health and safety regulation
Education
HSLC
University Overview
Skills
- Communication skills
- Treatment education
- Interpersonal skills
- Confident personality
- Calm personality
- Customer service focus
- Front Desk Management
- Patience and composure
- Strong Organization
- Appointment Scheduling
- Guest Relationship
- Reservations Coordination
- Building rapport
- Service promotions
- Teamwork and Collaboration
- Reporting skills
- Data Entry
- Microsoft Office
Languages
Nepali
English
Hindi
Tibetan
Specializedtraining
Specializedtraining
- Receptionist Essential Knowledge, Spa soft Training and Consumption Report.
- Software Knowledge: Opera, Triton, WINHSM, Spasoft, Book4Time.
- Foot Reflexology, Thai Foot Massage, Pedicure & Manicure.
- Grooming & communication Skills.
- Food & Beverage training.
- Coffee education.
Personal Information
Personal Information
- Date of Birth: 03/16/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
Disclaimer
I hereby declare that all the above details are true, complete and correct to the best of my knowledge.
Professionalobjectives
Professionalobjectives
To achieve professional excellence with commitment in leveraging my Experience and education, utilizing my skills in international standards, in the Hospitality Industry.Timeline
SPA RECEPTIONIST
Park Hyatt Hotel
03.2024 - Current
OPERATION MANAGER
The Local Café & Sikkim Coffee
10.2020 - 02.2024
SPA RECEPTIONIST
ESPA - The Leela Palace Hotel
11.2017 - 05.2019
SPA THERAPIST & RECEPTIONIST
SENZA SPA & SALON
03.2014 - 10.2017
HSLC
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