Sangeerthanan Elavarasan
Office Frameworks
Chennai
1
Certification
3
years of professional experience
Logistics and Operations Professional with expertise in US Air Exports, pricing strategy, and team leadership. Achieved rapid internal promotions through effective airline cargo rate negotiation and customs management. Leverages strong customer relationship management and analytical skills to optimize freight pricing and enhance supply chain efficiency.
Work History
Customer Support Executive
- Managed daily client communications and resolved inquiries, delivering structured product/service support to enhance customer satisfaction.
- Exhibited strong teamwork and positive attitude while consistently achieving performance metrics.
- Tenure: 1 Year, 6 Months
Graphic Designer
- Designed digital graphic assets and visual materials that strictly followed corporate brand guidelines and met tight deadlines.
- Applied Adobe Photoshop, Illustrator, and InDesign to produce high-quality, production-ready artwork and visual layouts.
- Tenure: 6 Months
Senior Customer Care Executive
- Delivered senior-level customer support, resolving complex client inquiries and technical issues efficiently.
- Utilized analytical and problem-solving skills to achieve high customer satisfaction and meet service level standards.
- Coordinated with internal teams to expedite issue resolution and enhance customer experience.
- Tenure: 1 Year, 6 Months
Senior Executive – Operations, Air Exports (USA)
10 Months- Managed dedicated air export operations from USA, ensuring compliance with international freight regulations and adherence to transit schedules to facilitate timely deliveries.
- Drafted, audited, and processed specialized shipping documentation, including Master Air Waybills (MAWB) and House Air Waybills (HAWB), to support efficient shipment processing.
Senior Executive – Pricing
3 Months- Transferred to Pricing Department due to demonstrated operational excellence and high performance.
- Evaluated and negotiated airline cargo rates to secure business opportunities.
- Developed strategic initiatives to enhance operational efficiency across departments.
- Led cross-functional teams to implement process improvements and best practices.
- Analyzed market trends to inform decision-making and drive business growth strategies.
Team Leader
1 Year 7 Months- Guided and developed team members in pricing strategies to enhance departmental performance.
- Mentored junior staff, fostering skill development and encouraging best practices.
- Led team in executing Pricing strategies, enhancing workflow efficiency and productivity.
Education
Bachelor of Commerce - B.Com
GPA: 70%
Higher Secondary - 12th
GPA: 77%
Secondary School - 10th
GPA: 70%
Skills
Air export logistics
Logistics Coordination
Customer service
Freight operations
Customer support
Adaptability
Certification
- Web Designer (UI & UX) Certification – Image Animation & Graphics
- Graphic Designer Certification – Maya Academy of Advanced Cinematics (MAAC)
- Certified Hardware Service Engineer – Bluebird Institute of Training Solutions
- Specialized Software Training – Adobe Photoshop, Adobe Illustrator, CorelDraw, Adobe InDesign
Timeline
Team Leader
Office Frameworks
01.2025 - CurrentRead More
Senior Executive – Pricing
Office Frameworks
09.2024 - 12.2024Read More
Senior Executive – Operations, Air Exports (USA)
Office Frameworks
10.2023 - 08.2024Read More
Private
Secondary School from 10th
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Karnataka Sangha Higher Secondary School
Higher Secondary from 12th
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Teleperformance Global Services
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Amazon Development Centre
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Customer Support Executive
Sutherland Global Services
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St. Joseph Arts and Science College
Bachelor of Commerce from B.Com
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