Sangeeta Arya
Summary
Dynamic professional experience in E commerce Customer service and data management, adept at enhancing operational efficiency and client satisfaction. Proven expertise in resolving customer queries, managing inventory, and maintaining accurate customer records. Demonstrates strong computer knowledge, facilitating effective document management and data entry. Committed to delivering exceptional service and streamlining processes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
E-commerce Dispatch Executive
Odhni Heritage Pvt Ltd
06.2023 - Current
- Managed end-to-end e-commerce operations, ensuring timely dispatch and delivery of products.
- Optimized inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Developed and maintained detailed customer databases, improving data retrieval efficiency.
- Resolved customer inquiries with a focus on satisfaction and retention.
- Collaborated with cross-functional teams to streamline order processing and enhance service delivery.
Ecommerce Customer Support Executive
Jai Steel facilitation Pvt Ltd
10.2019 - 05.2023
- Resolved complex customer queries efficiently, enhancing client satisfaction.
- Managed inventory and logistics operations to ensure timely dispatch of products.
- Maintained and updated customer and order records in database.
- Collaborated with cross-functional teams to streamline communication and processes.
Education
Graduation -
Delhi University
12.2018
12th - undefined
CBSE Board
07.2015
10th - undefined
CBSE Board
05.2013
Skills
- Basic Computer Skills
- Customer service
- Communication skills
- Time management
- Inventory control
Languages
English
Hindi
Timeline
E-commerce Dispatch Executive
Odhni Heritage Pvt Ltd
06.2023 - Current
Ecommerce Customer Support Executive
Jai Steel facilitation Pvt Ltd
10.2019 - 05.2023
12th - undefined
CBSE Board
10th - undefined
CBSE Board
Graduation -
Delhi University