Sangeeta Bansal
Gohana
Summary
To be a part of organization, Where the management structure recognizes and rewards loyalty, honesty, hard work and ambition of an employee by providing growth opportunities and necessary infrastructure that could contribute to the success of company. Resourceful Admissions Counselor known for high productivity and efficient task completion.
Overview
2
2
years of professional experience
Work History
Senior Executive
UNIVO Amity University Online
09.2023 - Current
- Provided customer service and technical support to students via telephone, email, and chat.
- Resolved students inquiries in a timely manner and followed up with students as needed.
- Investigated student complaints and provided appropriate solutions within the time limits.
- Created detailed documentation of interactions for future reference.
- Assisted customers in navigating through company website for product information and ordering process.
- Monitored ticketing system to ensure prompt resolution of customer issues.
- Greeted student to determine wants or needs.
ADMISSION COUNSELOR
K12 TECHNO SERVICES LIMITED
09.2022 - 09.2023
- Provided guidance and support to prospective students and parent on the admissions process.
- Conducted school tours for high students and their families.
- Coordinated campus visits and interviews with prospective students.
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
Education
Masters Of Science Physics -
Maharishi Dayanand University, Rohtak
Bachelors Of Science -
Govt. P.G. College For Women, Gohana
Intermediate (CBSE) -
Bal Bharti Vidhya Peeth Sr. Sec. School, Gohana
Matriculation (CBSE) -
Bal Bharti Vidhya Peeth Sr. Sec. School, Gohana
Skills
- Team Leadership
- Management & Coordination
- People Management
- Time Management
- Problem Solving
- Growth planning
- Operational management
Accomplishments
- Class Representative of Physics Lab at MDU ROHTAK
- Participated in Cultural programs organized by school
- Provide The Revenue Of 2 crore to the company in three Months.
- Got the Trophy for performer of the month
- Got the nomination for ATL (Assistant Team Leader)
Certifications
- Certificate of Merit in Participation of INTERNATIONAL MATHEMATICS OLYMPIAD.
- Certificate of Merit for BSC ACADEMIC Of 39th Position at University Level.
- Certificate of Participation for National Skill Development Programme Organized By NARI SHAKTI SEWA SANGATHAN, GOHANA
- Certificate Of Participation Of PIET QUEST 2017.
- Certificate Of Participation Of 'COMPUTER AWARENESS' LEVEL-1
- Got the certificate for performer of the month
- Got the certificate for Quality Expert
- Got the certificate for empathy expert
Timeline
Senior Executive
UNIVO Amity University Online
09.2023 - Current
ADMISSION COUNSELOR
K12 TECHNO SERVICES LIMITED
09.2022 - 09.2023
Masters Of Science Physics -
Maharishi Dayanand University, Rohtak
Bachelors Of Science -
Govt. P.G. College For Women, Gohana
Intermediate (CBSE) -
Bal Bharti Vidhya Peeth Sr. Sec. School, Gohana
Matriculation (CBSE) -
Bal Bharti Vidhya Peeth Sr. Sec. School, Gohana
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