Sangeeta Basu
Educational Consultant
Kolkata,WB
Summary
Experienced Educational Consultant with 8+ years of overall experience in education, operations, and student counseling, including 4 years of impactful work with startups. Played a key role in building and promoting Mindverse UK, an edtech overseas consultancy, across India. Adept at guiding 100+ students and professionals through admissions into top universities in the UK, France, and other global destinations. Proficient in end-to-end student lifecycle management — from course shortlisting, visa processing, and accommodation support to final onboarding — while maintaining strong CRM operations and performance tracking. Demonstrated excellence in PR, marketing, and brand visibility, leading awareness campaigns, webinars, and collaborations that directly contributed to company revenue through student recruitment. Hands-on experience working with global partners and university admission teams, combining counseling, communication, and operational skills to deliver results in a fast-paced, student-focused environment.
Overview
8
8
years of professional experience
10
10
Certifications
2
2
Languages
Work History
Educational Consultant
Mindverse UK
06.2022 - 07.2025
- Mentored students and professionals for UK & France university admissions, aligning courses with their profile, goals, and aptitude.
- Provided end-to-end support: university shortlisting, application filing, SOPs, IELTS prep, visa, and accommodation.
- Worked with global partners like SI-UK, AmberStudent, University Living.
- Collaborated with international admission heads for smoother onboarding and timely application updates.
- Onboarded schools and colleges through MoUs with UK and French universities (e.g. KEDGE, UWS, BSB, Esdes)
- Conducted seminars, workshops, and student interaction events in cities like Delhi, Kolkata, Bhubaneswar, Banaras
- Engaged with placement cells and deans of the colleges to organize webinars and offline sessions
- Created marketing content and managed study abroad campaigns on Mindverse UK's social media.
- Supervised college interns for digital outreach, event planning, and lead generation activities on social media pages
- Maintained regular coordination with university partners to stay updated on programs and recruitments.
- Built stakeholder trust through consultations, feedback sessions, and personalized counselling.
Customer Success Operations
LEO 1 (Financepeer)
05.2021 - 05.2022
- Managed post-approval operations team, ensuring timely assignment of portal leads to the Relationship Management team.
- Monitored department-specific KPIs to enhance team focus, streamline processes, and maximize overall productivity.
- Coordinated with Recovery, Collection, and Refund teams for validation of refund cases, KYC verification, and application follow-ups.
- Tracked and reduced drop rates from approval to disbursement using Google Sheet trackers and turnaround time (TAT) analysis.
- Handled client escalations efficiently; used pivot tables and MIS reports to monitor loan status and application data accuracy.
- Identified process gaps, resolved bottlenecks, and recommended cost-effective operational improvements to enhance service delivery.
- Ensured smooth flow of operational activities by aligning cross-functional coordination and proactive follow-ups.
Team Lead
Flipkart
06.2020 - 03.2021
- Managed end-to-end recruitment cycle including interview coordination, candidate evaluation, and recruitment metrics tracking.
- Onboarded new employees, ensuring smooth induction and alignment with company processes and expectations.
- Oversaw manpower planning, allocated shipments, and designed logistics resources such as running and pickup sheets.
- Acted as point of contact for delivery executives; resolved grievances through negotiation and ensured compliance with SOPs.
- Utilized ERP systems and Google trackers to monitor executive performance and daily operational metrics.
- Led Learning & Development (L&D) initiatives by conducting needs assessments, evaluating training outcomes, and enhancing workforce efficiency.
- Addressed customer grievances effectively, ensuring service recovery and satisfaction within operational guidelines.
Visa Operation Officer
VFS Global
02.2017 - 11.2019
- Scheduled appointments and managed application/document collection for visa processing.
- Verified passport details, uploaded applicant travel data, and conducted daily reconciliation.
- Handled customer queries via phone, email, and social media, ensuring timely resolution and support.
- Worked with Schengen and non-Schengen missions including the Netherlands, Germany, France, Sweden, and others, ensuring TAT compliance.
- Led the biometric team and ensured accurate data capture for visa submissions.
- Promoted and delivered Value Added Services (VAS) to enhance applicant experience.
- Collaborated across departments to identify process gaps, propose improvements, and support operational excellence.
- Provided actionable insights to leadership by analyzing operating performance metrics.
Education
Bachelor of Arts - Arts
Shri Shikshayatan College
Kolkata, India 04.2001 -
Skills
- Leadership & Team Management
- Client Relationship Management
- Strategic Communication
- Interpersonal & Counseling Skills
- Problem Solving & Decision Making
- Organizational & Time Management
- Corporate Training & Audience Development
- Marketing Strategy & Content Marketing
- Social Media Marketing & Instagram Growth
- Design & Image Masking
- Video Editing (VN, Canva)
- Generative AI Tools(Preplexity, Google Ai Studio, Napkin, Gamma, Claudia, MS Copilot)
Certification
Create a Promotional Video using Canva- Coursera Project Network
Hobbies
Travelling, Music, Gyming, Content Creation
Timeline
Generative AI Tools-skiil Nation
03-2025
I-MBA Influencer Course- The Vibes academy
02-2025
Create a Promotional Video using Canva- Coursera Project Network
01-2025
Business Analyst Assesment-LearnTube.ai
01-2025
Corporate Trainer and Facilitator- Protuch
06-2024
Fundamentals of Digital Marketing-Google
06-2024
Instagram Marketing: Complete Guide to Instagram Growth- Udemy
05-2024
Driving Leads & Generating Sales- Udemy
08-2023
Data analytics Using Advanced Excel Course- Excel Prodigy
01-2023
Educational Consultant
Mindverse UK
06.2022 - 07.2025
Customer Success Operations
LEO 1 (Financepeer)
05.2021 - 05.2022
Leadership Journey from Dependence and Independence to Interdependence- MentoMitr
03-2021
Team Lead
Flipkart
06.2020 - 03.2021
Visa Operation Officer
VFS Global
02.2017 - 11.2019
Bachelor of Arts - Arts
Shri Shikshayatan College
04.2001 -
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