Seasoned Senior Customer Success Manager with relevant experience in formulating and implementing customer success strategies. Possess strong leadership skills, capable of building and directing high-performing teams towards achieving business objectives. Notable for improving customer retention rates and fostering long-term relationships. Made significant impact in previous roles by optimizing processes to enhance customer satisfaction and loyalty.
- Key Accounts Management
- Building and sustaining healthy business relations with clients ensuring high customer satisfaction matrices by achieving delivery and service quality norms
- Involved in the entire client life cycle right from onboarding (presales), dealmaking (sales), fulfillment, customer success till retention (recurring bookings)
- Getting supplier in place for the same if not already onboarded
- Meet revenue targets
- Communicating and collaborating within cross departments to ensure client’s requirements are fulfilled
- Ensuring all processes and procedures are completed within stipulated timeline and strict compliance to quality standards
- Creating right sales strategy to improve revenue, market goodwill and retain existing consumer base
- Creating training modules to help team to work towards company's vision and goals
- Develop processes and workflows for CRM and app development
1. Auto rickshaw advertising
2. Glow Sign Mobile Vans
3. Street Banners and Many more..