Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Personal Information
Languages
Hobbies and Interests
Languages
Timeline
Generic

Sangeeta Koshe

Bengaluru

Summary

Seasoned Senior Customer Success Manager with relevant experience in formulating and implementing customer success strategies. Possess strong leadership skills, capable of building and directing high-performing teams towards achieving business objectives. Notable for improving customer retention rates and fostering long-term relationships. Made significant impact in previous roles by optimizing processes to enhance customer satisfaction and loyalty.

Overview

18
18
years of professional experience

Work History

Senior Customer Success Manager

The Yarn Bazaar (Filosha Infotech Pvt Ltd)
Bengaluru
03.2021 - Current
  • End to End sales and operations of Yarn

- Key Accounts Management

- Building and sustaining healthy business relations with clients ensuring high customer satisfaction matrices by achieving delivery and service quality norms

- Involved in the entire client life cycle right from onboarding (presales), dealmaking (sales), fulfillment, customer success till retention (recurring bookings)

- Getting supplier in place for the same if not already onboarded

- Meet revenue targets

- Communicating and collaborating within cross departments to ensure client’s requirements are fulfilled

- Ensuring all processes and procedures are completed within stipulated timeline and strict compliance to quality standards

- Creating right sales strategy to improve revenue, market goodwill and retain existing consumer base

- Creating training modules to help team to work towards company's vision and goals

- Develop processes and workflows for CRM and app development

YouTuber

Self
Mumbai
04.2018 - Current
  • Monitored analytics to track performance of videos and adjust strategies accordingly.
  • Engaged with viewers through comments sections on YouTube and other platforms.
  • Filmed, edited, and uploaded videos for the YouTube channel.
  • Integrated SEO tactics into video titles, descriptions, tags.
  • Designed graphics using Adobe Photoshop or similar software.
  • Edited audio clips and added sound effects to enhance video quality.
  • Maintained a consistent upload schedule in order to keep viewers engaged.
  • Developed scripts for videos and presented them on camera.
  • Researched current trends in order to develop new video ideas.
  • Curated content for social media platforms.
  • Planned, produced and edited video projects to maximize engagement.

Owned Business of Advertising

Square Media and Handling Venture Pringo Digital (Flex Printing)
Kalyan
06.2013 - 06.2020
  • Providing Advertising solutions to the Businesses in Retail and Corporate sector

1. Auto rickshaw advertising

2. Glow Sign Mobile Vans

3. Street Banners and Many more..

  • Created promotional campaigns to drive sales of new products or services.
  • Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
  • Built a network of contacts within relevant industries which enabled access to valuable resources
  • Prospecting businesses and meet owners to generate business
  • Honoring commitments in given period of time making strong customer relationship to get repetitive business

Business Development Executive

Ask Me (Network18 Venture)
Mumbai
04.2012 - 06.2013
  • Bringing in strategic business that complements our core strategy while increasing Ask Me market share and revenues
  • Meet and or exceed revenue targets by prospecting and qualifying solid business opportunities that are in line with Ask Me’s short and long term objectives
  • · Involves business development activities including proposals and pitches with the goal of winning new business and minimizing the cost of sale by leveraging proven consultative selling techniques
  • · Negotiate contracts throughout the client relationship and hand over delivery to the Project Management team
  • · Develop ongoing and profitable relationships with decision makers within identified companies companies and position Ask Me as an ongoing solution for their technology and business needs
  • Keep focus on Market and Competitors strategy, to study the changing behavior of consumers

Relationship Executive

Cryobanks International India Pvt. Ltd.
07.2010 - 02.2012
  • Business development and revenue generation through sales

Service Delivery Executive

Caliber Point Business Solutions
Millennium Business Park, Mahape
09.2007 - 07.2008
  • Receiving data from clients
  • Transcribing it into needed format
  • Assuring meeting deadlines
  • Quality Inspections

Officer

Everest Spices S. Narendrakumar & Company
Vikhroli (w)
11.2006 - 09.2007
  • Microorganism level analysis of spice
  • QC of spices on various parameters like Texture, Smell, Taste, color, packing etc

Education

MBA - Marketing

Mumbai University
Mumbai, MH
10.2008

Bachelor in Science - Biotechnology

K.V. Pendharkar College of Arts, Science and Commerce
01.2006

Skills

  • Relationship Management
  • Customer Account Management
  • Strategic communications
  • Business Development
  • Customer Needs Assessment
  • Negotiation
  • Strategic Planning
  • Pipeline Development
  • Customer Retention
  • Upselling strategies
  • CRM Software
  • Training and mentoring
  • Training programs
  • Sales management
  • Records Management
  • Revenue Growth

Accomplishments

  • Achieved highest revenue per day in a quarter twice in The Yarn Bazaar
  • Stood first in the ‘Business Plan’ and ‘Ad mad Show’ Competition conducted at Swayam Siddhi College
  • Stood first in Marketing 2008-2010 batch of Swayam Siddhi College of Management and Research
  • Successfully worked at NEN (National entrepreneurship network) as an E-Leader and Winner at workshop of NEN.

Activities

  • Participated in intercollegiate Competitions at Thakur College
  • Runner up in Girls Box Cricket Competition at SSCMR
  • Worked as Host for Alumni Meeting at SSCMR
  • Active Participation in Trekking at Valley of Flowers, The great Himalayas

Personal Information

  • Father's Name: Mr. Sanjay. V. Koshe
  • Date of Birth: 03/15/86
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Marathi
  • Gujrati

Hobbies and Interests

  • Cooking
  • Listening Music
  • Art

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Gujarati
Advanced (C1)
C1

Timeline

Senior Customer Success Manager

The Yarn Bazaar (Filosha Infotech Pvt Ltd)
03.2021 - Current

YouTuber

Self
04.2018 - Current

Owned Business of Advertising

Square Media and Handling Venture Pringo Digital (Flex Printing)
06.2013 - 06.2020

Business Development Executive

Ask Me (Network18 Venture)
04.2012 - 06.2013

Relationship Executive

Cryobanks International India Pvt. Ltd.
07.2010 - 02.2012

Service Delivery Executive

Caliber Point Business Solutions
09.2007 - 07.2008

Officer

Everest Spices S. Narendrakumar & Company
11.2006 - 09.2007

MBA - Marketing

Mumbai University

Bachelor in Science - Biotechnology

K.V. Pendharkar College of Arts, Science and Commerce
Sangeeta Koshe