Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Sangeeta Moulik

Administration and Facility Management
Kolkata,WB

Summary

Proven leader in facility operations management & Administration, adept at driving top-line profitability and enhancing service quality across multiple sectors, including a notable tenure at Reliance Jio Infocom Limited. Excels in strategic planning, resource management, and fostering team unity to surpass operational goals. Demonstrates exceptional communication skills and analytical prowess, ensuring innovative problem-solving and efficiency improvements with over 23 years of Experience

Overview

23
23
years of professional experience

Work History

Corporate Services State Head – Kolkata Circle

Reliance Jio Infocom Limited
07.2015 - Current
  • Managing administrative activities of 23 facilities- 21.75 Lac Sq Ft. & 2860 employees, comprising of Regional/State Head Quarter, Jio Centers, Distribution Centers, & Warehouses
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing employee satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Identified issues, analyzed information and provided solutions to problems.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Coordinating events during IPL, ISL and handling VVIP movements personally.
  • Maintaining Building Compliance,Fire and safety & EHS guidelines.
  • Budget Optimization.
  • Energy Savings Projects along with automation

Facility Manager – IBM Site Lead

Jones Lang Lasalle
09.2014 - 07.2015
  • Offering consistent client satisfaction by maintaining a good track record of managing service levels.
  • Handling vendors and ensuring effective delivery of services for various facilities including housekeeping/ pantry services, parking management, maintenance and timely renewal of AMC event management and mail room operations etc.
  • Preparation of budget & forecasting analysis with cost control measures.
  • EMS and IHS management.
  • Responsible for generating monthly management reports, client dashboards, FM Templates, etc.
  • Process, Documentation, Business control checks & audits etc.

Facility Manager – British Telecom

Johnson Controls (India) Pvt. Ltd
03.2014 - 08.2014
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Supervised staff of 40 in day-to-day activities.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Handled client relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.
  • Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
  • Maintained facility grounds, equipment, and safety compliance.
  • Developed and oversaw budgets for facilities and worked within cost restraints.

Key Account Manager – Retail Sales

Tyco Fire & Security (India) Pvt. Ltd.
02.2012 - 12.2013


  • Business Development with retail anti-theft solution
  • Identifying & exploiting emerging trends in retail security solutions & formulating plans for converting the new opportunities.
  • Establishing & maintaining client relationship with major retailers.
  • Maintaining expense & revenue budget.
  • Building regional network of independent fundraising distributors for marketing our products.
  • Account tracking along with vendor management & reconciliation.

Manager –Administration & Facilities

Srijan Reality Group
03.2010 - 01.2012
  • Site Facilities Management of 15 story (500000 sq.ft) B+G+15 building
  • Coordinating routing maintenance and operational activities of the facilities for optimum upkeep including maintenance of DG, Chiller Plants, Cooling Towers, STP, Transformers, HT panels, Lifts, Security Surveillance System, Firefighting systems etc.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Budgeting & cost control measures
  • Process, Documentation, Business control checks & audits etc.
  • Asset Management

Assistant Manager – East

Knight Frank (India) Private Limited
08.2007 - 10.2009
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Conduct safety-training programs and create checkpoints to enforce safety regulations
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Service Administration Specialist – East

Johnson Controls (India) Private Limited
04.2005 - 07.2007
  • Maintained personnel records and updated internal databases to support document management.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Efficient Financial management

Executive Sales & Administration

P C Chandra Gems Private Limited
04.2003 - 03.2005
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Sales Executive

Tanishq Jewellery
02.2002 - 03.2003
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining showroom organization and cleanliness.
  • Showroom Administration.

Education

MBA - CRM

Symbiosis
Pune
2009

Bachelor of Commerce - Accountancy

Calcutta University
Kolkata
1997

Skills

    An analytical thinker with an exposure in managing complete service, administration & operations and accountable for quality service & top line profitability of the business center

    Excellent communication, problem resolution ability, interpersonal skills with demonstrated abilities in supervising and dealing with staff including the aptitude to prioritize tasks

    Possess team building capability and proven abilities in planning and managing resources

    Adequate experience in managing large contingent of manpower with innate strengths in inspiring confidence in the unit to achieve optimum operational efficiency

Timeline

Corporate Services State Head – Kolkata Circle

Reliance Jio Infocom Limited
07.2015 - Current

Facility Manager – IBM Site Lead

Jones Lang Lasalle
09.2014 - 07.2015

Facility Manager – British Telecom

Johnson Controls (India) Pvt. Ltd
03.2014 - 08.2014

Key Account Manager – Retail Sales

Tyco Fire & Security (India) Pvt. Ltd.
02.2012 - 12.2013

Manager –Administration & Facilities

Srijan Reality Group
03.2010 - 01.2012

Assistant Manager – East

Knight Frank (India) Private Limited
08.2007 - 10.2009

Service Administration Specialist – East

Johnson Controls (India) Private Limited
04.2005 - 07.2007

Executive Sales & Administration

P C Chandra Gems Private Limited
04.2003 - 03.2005

Sales Executive

Tanishq Jewellery
02.2002 - 03.2003

MBA - CRM

Symbiosis

Bachelor of Commerce - Accountancy

Calcutta University

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Sangeeta Moulik Administration and Facility Management