Summary
Overview
Work History
Education
Skills
Technical Skill Set
Personal Information
Certification
Declaration
Timeline
Hi, I’m

Sangeeta N. S

Customer Support Representative
Bangalore

Summary

Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Customer service professional prepared to excel in support role. Proven experience in addressing customer needs and delivering timely solutions. Known for strong team collaboration and adaptability to changing requirements. Skilled in active listening and conflict resolution.

Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures.

Dependable Computer Operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike.

Experienced with system monitoring, data processing, and troubleshooting. Utilizes technical expertise to ensure smooth operations and timely issue resolution. Track record of maintaining system efficiency and supporting team goals through effective problem-solving.

Overview

4
years of professional experience
6
years of post-secondary education
2
Certifications
3
Languages

Work History

G7CR technologies India Pvt Ltd

Customer Support Representative
04.2018 - 02.2019

Job overview

  • It is a vocational rental flat form. Previously it had name called Hey BnB. In that we use to call resort, villa. apartment etc. if host ready to register in our website HEY HOLIDAYS mean, we use to collect bank details, id proof, tariff from them. it was free of cost for them. If host agrees mean we use to create id and registering all the things including photos of the host.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.

HDB Financial Service Pvt Ltd

Customer Support Representative
09.2017 - 01.2018

Job overview

  • The people who have HDFC bank credit card for them we use to call, it was outbound process. We use to tell about health insurance details like what all diseases are allowed and what all diseases are not allowed. In the process one day hospitalization was mandatory. if customer was satisfied by all conditions then 2 verification calls was taken by backend team. One call from Bangalore and another call from Chennai. if customer had satisfied by both the call then finally health insurance use to be to the customer.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

IBM

Customer Support Representative
12.2016 - 03.2017

Job overview

  • IBM employees use to call. it was inbound process. Online submission tool of IBM, in that we use to tell all the details and how much amount they have to put and where to put in tool. We are trying to help employee for this to get exemption based on there salary.
  • Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
  • Exceeded performance metrics by consistently providing high-quality support to clients.
  • Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
  • Supported sales efforts by offering knowledgeable insights into product offerings during upselling opportunities.

MPHASIS

Customer Support Representative
01.2015 - 08.2015

Job overview

  • The people who had taken life insurance policy in ICICI bank were used to call. it was inbound process. we were doing verification process by asking name, e-mail id, policy period, policy term, policy amount, and etc. After that we were giving service request number to customer and if customer go to adviser by this service request number they could get all the details of life insurance policy.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.

Education

S.V.M High School

SSLC from KANNADA MEDIUM
03.2004 - 03.2004

University Overview

GPA: 89.12

Shree Guru Independent Science College

PUC from SCIENCE
06.2004 - 06.2006

University Overview

GPA: 88.03

Sri Jayachamarajendra College of Engineering
Mysore, India

Bachelor of Science from Electrical, Electronics And Communications Engineering
09.2006 - 06.2010

University Overview

GPA: 69

- Research Project

· Title: pH Control System for controlling the pH-level of effluents from various industries.

· Description:This project is aimed to protect the environment against the water pollution happening from the effluents and other harmful byproducts coming out from various industries.

Initially all the effluents from different departments are received at a main effluent tank situated at a remote place. The effluents are treated according to the limits set by the user through a remote digital transmitter.Appropriate value of pH is controlled by a remote control before letting it out.

· Environment:Windows XP, Visual Basic, Microcontroller 8051.

· Hardware required:

§ PC with visual basic application window

§ Zigbee Transceiver

§ pH controller (microcontroller based)

§ Relay to control the valves such as Acid, Alkali, outlet and inlet

§ Display (LCD)

§ PH sensor

· Roles & Responsibilities:

§ Involved in coding for display part (LCD) and other modules.

§ Involved in gathering the required information.

§ Involved in testing and the PCB design

Skills

Data entry

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Technical Skill Set

Technical Skill Set
C, Microprocessor (8085/86), Microcontroller, Embedded Systems, Computer Networks, Operating System, Data Structure

Personal Information

Personal Information
  • Hobbies: Reading Books, Playing Chess & Volley Ball, Traveling, Listening to music
  • Date of Birth: 06/24/88
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Certification

[UTTARA INFO SOLUTINS] License - [JAVA COURSE]

Declaration

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned

Particulars.

Timeline

[CADD NEST] License - [Computer Operater]

01-2025
Customer Support Representative
G7CR technologies India Pvt Ltd
04.2018 - 02.2019
Customer Support Representative
HDB Financial Service Pvt Ltd
09.2017 - 01.2018
Customer Support Representative
IBM
12.2016 - 03.2017

[UTTARA INFO SOLUTINS] License - [JAVA COURSE]

05-2016
Customer Support Representative
MPHASIS
01.2015 - 08.2015
Sri Jayachamarajendra College of Engineering
Bachelor of Science from Electrical, Electronics And Communications Engineering
09.2006 - 06.2010
Shree Guru Independent Science College
PUC from SCIENCE
06.2004 - 06.2006
S.V.M High School
SSLC from KANNADA MEDIUM
03.2004 - 03.2004
Sangeeta N. SCustomer Support Representative