Sangeeta S
Kaniyapuram
Summary
To be associated with a progressive organization that gives scope for career growth. To apply knowledge and skills, and to be a part of a team that dynamically works towards the growth of the organization.
17+ years of IT experience with 9.5 years of experience in management roles with good people management skills
Overview
18
18
years of professional experience
5
5
Certifications
5
5
Languages
Work History
Project Manager and Scrum Master
UST
01.2023 - Current
- Collaborate with Product Owners and multiple product teams with varying levels of Agile maturity to define product goals, backlogs and roadmaps
- Team coordination: Ensure teams operate with agreed team cadence. Provide support to help teams reflect, learn and improve on their Agile practice
- Dependency coordination: Work with teams to identify and manage interactive dependencies within a complex systems environment
- Track and manage team Visual Management Boards: Help teams to maintain their team data and collateral; keeping relevant over time to changing needs of the business
- Continuous improvement: Provide mentoring support to Product Owners and team members to refine their understanding of Agile practices
- Support Product Owners in each team to engage, inform, influence and negotiate with stakeholders; using product backlogs (prioritized based on value) as the basis for discussions.
- Act as a role model for Scrum Masters and Agile champion. Contribute to expanding the understanding and practice of Agile principles and values throughout the entire organization
- Work with the teams to identify and mitigate impediments and risks to the program
- Lead the teams through Agile training and enablement sessions
- Work with the release management teams and ensure Ctasks are created and required support is available during the release window from the dependent teams
Team Lead
UST Global
12.2018 - 12.2022
- Leading auto-adjudication team and ensuring that daily service delivery targets are met/exceeded.
- Coordinate and manage relationships by building a successful interface between the process team and internal/external stakeholders.
- Ensure SLA are met and exceeded to ensure high level of member satisfaction
- Drive continuous process improvements by initiating projects for quality, productivity and process improvements.
- Coordinate with WFM for process related MIS and dashboards for review with management.
- Manage employee retention and engagement, contribute to recruitment through screening and interviews.
- Inventory Management – Manage inventory within timeliness though effective leave management, cross utilization and report escalations to Anthem and management.
- Share status reports with business leaders for review on periodic basis.
- Ensure successful execution of the plans and strategies as laid out by management time to time.
- Identify opportunity areas of improvement in quality and productivity.
- Monitor performance management grid and take immediate steps for any variance.
Senior Team Lead Operations
Navigant BPM
03.2016 - 11.2018
- Reporting to Associate Director for Operations in Business Process Management onshore and handling 120+ associates per shift.
- Major role included transition of projects- Successfully handled 8 AR project (Voice and Non-voice) transitions successfully
- Recruiting members for the new projects by conduction IJP assessments and interview
- Assisting in preparing invoice for all the 8 projects during transition.
- Mentoring and training the associates on new projects and support the team during transition to achieve the required SLA targets.
- Monitor daily floor operations including attendance.
- Internal and external Stakeholder communications.
- Conducting Process Knowledge tests for all the domains monthly.
- Tracking team performance on an hourly basis in order to meet the service deliverables
Quality Team Lead
Nuance Transcription Services
06.2015 - 03.2016
- Handling a team of 30 quality analyst in a work from home setting.
- Proficient in medical terminologies and monitoring quality of the team.
- Prepare quality reports on a periodic basis and report to the management.
- Reviewing and correcting the medical reports.
Quality Analyst Lead
M-Squared Software and Services
10.2009 - 06.2015
- Handling a team of 20 associates and monitoring the service deliverables.
- Monitoring TAT strictly for all the assignments and support the team with the quality issues.
- Check the quality of the team.
- Follow up with the associates for quality issues and check RCA for repeated errors.
- Error analysis and reporting to management.
Medical Transcription Executive
KatwaInfotech
10.2007 - 06.2009
- Processing medical records with quality by listening to the voice files dictated by US doctors
- Good US accent knowledge
- Meeting TATs on the records processed regularly
- Perform other duties as assigned.
- Adhere to all company policies and procedures.
Education
BCA -
Kerala University
Diploma in Electronics and Telecommunication - undefined
Board of Technical Education
Bengaluru, KarnatakaPre-university - Science Stream
JMJ College
Sirsi, KarnatakaS.S.L.C. - undefined
Don Bosco School
Sirsi, KarnatakaSkills
- People Management Skills
- Training skills
- Presentation skills
- Effective Stakeholder Communication
- Project transition experience
- Scrum Master experience
- US Healthcare experience
Certification
AWS cloud practitioner
Positive Attributes
- 17+ years of healthcare domain experience in Auto Adjudication, AR calling, Quality Analysis and Medical transcription.
- Excellent communication skills and good listener.
- Self-motivated team worker, confident, motivate the team to exceed the targets.
- Excellent ability to work in a team and creating proper environment for completion of the work with my personal involvement.
- Ability to prioritize work and multi-task.
- Quick learner.
Disclaimer
I hereby declare that all details provided are true to the best of my knowledge. If given an opportunity to work in your esteemed organization, I shall do my level best for the overall growth of the organization.
Personal Information
- Father's Name: Satheesan
- Date of Birth: 03/08/83
- Nationality: Indian
- Marital Status: Married
Timeline
Project Manager and Scrum Master
UST
01.2023 - Current
Team Lead
UST Global
12.2018 - 12.2022
Senior Team Lead Operations
Navigant BPM
03.2016 - 11.2018
Quality Team Lead
Nuance Transcription Services
06.2015 - 03.2016
Quality Analyst Lead
M-Squared Software and Services
10.2009 - 06.2015
Medical Transcription Executive
KatwaInfotech
10.2007 - 06.2009
Diploma in Electronics and Telecommunication - undefined
Board of Technical Education
Pre-university - Science Stream
JMJ College
S.S.L.C. - undefined
Don Bosco School
BCA -
Kerala University
Similar Profiles
SHAHANA SHAILABADUSHASHAHANA SHAILABADUSHA
Configuration Analyst at USTConfiguration Analyst at UST
Stephen IttyStephen Itty
Scrum Master at USTScrum Master at UST
Syed Wajid PashaSyed Wajid Pasha
Project Manager at USTProject Manager at UST
MOHAMED KHAIS H NAHASMOHAMED KHAIS H NAHAS
Safety Officer at Inspec EnergySafety Officer at Inspec Energy
Akibor James OnwenediAkibor James Onwenedi
Project Manager/Project Scrum Master at Renfroe claimsProject Manager/Project Scrum Master at Renfroe claims