Sangeeta Sudhakaran
Mumbai
Summary
Highly-motivated professional with desire to take on new challenges and the ability to master any skill required in a role - as diverse as customer service, quality analyst, content writing, account management to sales and digital marketing. Strong worth ethic, adaptability and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills. Career graph demonstrates consistent learning, improving, gaining new skills and progressing to the next level in any position.
Overview
18
18
years of professional experience
Work History
Account & Bus. Dev Manager - Influencer Marketing
DRIM Global
Mumbai
11.2022 - Current
- Negotiated contracts and closed agreements to bring SMB and other clients for Influencer Marketing Campaigns.
- Pitched Influencer Marketing Campaigns to new clients through inbound inquiries and through outreach.
- Acted as main point of contact as an Account Manager in matters relating to client concerns and needs.
- Collaborated with team to plan, forecast, strategize, implement influencer marketing projects and collectively drive growth.
- Building and maintaining agency relationships to foster strategic collaborations and deliver Influencer Marketing campaigns.
Team Member
FIS Global Business Solutions India Pvt Ltd
Mumbai
01.2021 - 10.2021
- Went from Contract employee to employee on payroll in 4 months, and was given additional responsibility of managing and overlooking content for newsletters and communications, left the company as Assistant Manager - Content Writer as work from home was discontinued.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Freelance Experience
The Circle - Streamlive UK and others
Mumbai
06.2013 - 06.2020
- Freelanced with flexible hours and variable income as Chat support for UK based customers of the website www.thecircle.co.uk
- Answered inbound chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving issues.
- Wrote content for www.pachakam.com, newsletter for K Hemani Builders, undertook various task based short term copywriting, proofreading and editing assignments.
- Contributed to two poetry anthologies and wrote and published a children's book.
Social Media Marketing Manager
Kizhekedath Media Pvt Ltd
Mumbai
06.2015 - 10.2016
- Liason between client and potential advertisers.
- Managing social media presence of the company's social media accounts
- Increasing readership, engagement and visibility of articles written on www.infotechlead.com, www.telecomlead.com, www.gizmolead.com
- Promoted content through advertising on specific social media networks to reach target audience.
Editorial Writer
Kizhekedath Media Pvt. Ltd
Mumbai
01.2013 - 06.2015
- Worked as an editor, proofreader for www.telecomlead.com, www.infotechlead.com, www.greetechlead.com and Www.gizmolead.com
- Wrote factually correct, concise and engaging news stories within tight deadlines.
- Developed and pursued stories independently and for assignment, covering range of topics and events.
- Researched and analyzed background information related to stories to provide complete and accurate information.
- Introduced fresh and new angles on previously-reported material to update and inform readers.
Senior Quality Analyst
Tech Mahindra Business Services
Mumbai
02.2009 - 06.2012
- Joined as a Customer Service Advisor resolving service issues and escalations for customers based in Australia
- Promoted through IJP as a Call Quality Analyst before completing a year in the company.
- Monitored Call Quality and Advisor Performance.
- Coached and trained advisors on Call Quality to improve Customer Satisfaction scores of the department.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Monitored completed work and provided feedback to improve team member performance.
- Maintained quality assurance procedure documentation.
- Identified training opportunities to drive increased levels of quality through various projects.
- Identified and communicated compliance risks and quality improvement opportunities.
Technical Support Advisor
Firstsource Soutions Pvt Ltd
Mumbai
10.2006 - 11.2009
- Served as first point of contact for incoming technical service calls, offering effective issue resolution.
- Assisted customer in understanding troubleshooting process for their broadband service.
- Went from entry level advisor to Senior Technical Support Advisor handling technical Tier 2 escalations for UK based customers over the phone in just 9 months.
Graphic Designer
Paulmiger Designs Pvt Ltd
Mumbai
08.2005 - 10.2006
- Created design concepts and sample layouts using knowledge of layout and design principles.
- Conferred with clients to determine requirements and layout designs.
- Developed layouts for product graphics, company collateral and web sites.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design promotional materials for clients.
- Overlooked training of new interns, conducted quality checks and coaching for improvement.
Personal Assistant, Administration and Coordinator
Vaitarna
Mumbai
02.2005 - 07.2005
- Facilitating skill building workshops for participants, handling enquiries, managing administration of workshops related to handloom and textiles.
- Organized personal and professional calendars with reminders for upcoming workshops and events.
- Screened telephone calls and inquiries and directed as appropriate.
Education
Masters - Clinical Psychology
IGNOU
Mumbai06.2020
Bachelors - Commerce
Mumbai University
Mumbai09.2004
Certificate in Graphic Designing - Graphic Designing
Arena Multimedia
Mumbai2004
Skills
- Influencer Marketing
- Campaign Management
- Account Management
- Business Development
- Client Relations
- Agency Relationships
- Customer Escalations
- Objection handling
- Content Writing
- Content Editing
- Proofreading
- Customer Service
- Copy writing
- Team Facilitator
- Coaching & Training
- Quality Analysis
- Graphic Designing
- Verbal and Written Communication
- Marketing and Advertising
- Corporate Communication
- Lead Generation Campaigns
- Contract Negotiation
- B2C Marketing
- Marketing Campaign Management
- Content Development
- Digital Marketing
- Customer Retention Strategies
Interests
Mumbai University
03/2004,
Higher Secondary Certificate
Maharashtra Board
03/1999,
Secondary School Certificate
Maharashtra Board
03/1997,
Achievements/Tasks
Achievements/Tasks
Languages
Additional Information
- Author of children's books, contributer to poetry anthologies.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Marathi
Intermediate
B1
Malayalam
Advanced
C1
Timeline
Account & Bus. Dev Manager - Influencer Marketing
DRIM Global
11.2022 - Current
Team Member
FIS Global Business Solutions India Pvt Ltd
01.2021 - 10.2021
Social Media Marketing Manager
Kizhekedath Media Pvt Ltd
06.2015 - 10.2016
Freelance Experience
The Circle - Streamlive UK and others
06.2013 - 06.2020
Editorial Writer
Kizhekedath Media Pvt. Ltd
01.2013 - 06.2015
Senior Quality Analyst
Tech Mahindra Business Services
02.2009 - 06.2012
Technical Support Advisor
Firstsource Soutions Pvt Ltd
10.2006 - 11.2009
Graphic Designer
Paulmiger Designs Pvt Ltd
08.2005 - 10.2006
Personal Assistant, Administration and Coordinator
Vaitarna
02.2005 - 07.2005
Masters - Clinical Psychology
IGNOU
Bachelors - Commerce
Mumbai University
Certificate in Graphic Designing - Graphic Designing
Arena Multimedia
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