Sangeeta Sujit Singh
Ghaziabad
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment. Able to operate in a fast-paced dynamic environment, multi-tasking and accomplishing goals in sufficient manners
General Manager, Sales Manager, ASM Sales, Sales Quality Manager - Customer Relations, 17 years experience. B.Sc (Mathematics) & MCA (Computer Science).
Overview
17
17
years of professional experience
Work History
Branch Head
Shiva Auto Car (India) Pvt. Ltd. Dealership (Shiva Mahindra)
04.2023 - Current
General Manager
Action Automotives Pvt. Ltd. (Crown Honda) dealership
10.2021 - 07.2022
Sales Manager
Sugoi Motors Pvt. Ltd. (Ring Road Honda) dealership
03.2019 - 09.2021
Sales Manager
Nath Motors Pvt. Ltd. (Delight Honda) dealership
03.2015 - 03.2019
SQM (Sales Quality Manager)
Samara Honda dealership
01.2012 - 03.2015
Manager – ACRM/CRM
Hyundai Motor India Ltd. / Deep Hyundai
10.2009 - 01.2012
- Process improvement, coordination with customers regarding sales appointments and complaints. Dealing with all customer care concerns, interacting with customers, maintaining Hyundai-prescribed MIS reports, ensuring the achievement of prescribed benchmarks and the highest level of customer satisfaction. Assured operations dashboard are reviewed and corrective measures taken on time. Ensuring customer delight, minimizing gaps in standard processes and system, achievement of maximum scores in JDP proprietary training of Dealer standards audits.. Prompt resolution of complaints, sharing customers’ feedback with senior management, constant improvement through suitable countermeasures
Customer Care Executive
Nokia Care/ Sheetla WLL Services
03.2008 - 09.2009
- As per enquiry status feedback calls to the customer, service requirement calls, and sales data calls, forwarding customer’s feedback to concerned managers, suggesting countermeasure plan, Expertise in taking follow up on daily basis, monitoring quality and quantity of lead acquisition process. Handle the inbound calls of the customers and compiling the data of the customer in the system.
Education
B.Sc - Mathematics
MCA - Computer Science
Skills
- Ensuring customer delight through process improvement, good team management, and training of staff, ensuring uniformity of operations across locations, good computer skills for data entry Ready to ensure customers are always happy with services and products, resulting in company profits and enhanced reputation
- Hard work, Eager to learn, Disciplined
- Self-Motivated, Confident, Punctual
- Customer-centric approach, good communication skills
- Ability to plan & accomplish profit oriented challenging tasks
Languages
Hindi, English
Hobbies and Interests
Listen music, Reading
Accomplishments
- JDP dealer SSI survey Samara Honda achieved 900+ score
- Better SSI score achieved>90% quarterly, uniformity in CR operations across all locations
- National Sales Quality Manager certificate, reward 2013-2014, 2014-2015.
- Achievement of SSI trip as per HCIL norms.
- Best Sales Manager Award in retail number and customer satisfaction as well.
- Best Branch Head Award over the group in Shiva Mahindra in retail and customer satisfaction
Disclaimer
Father's Name: Mr. Madan Pal Singh Gender: Female Marital Status: Married Date of Birth: 1989-04-05 Permanent address: Ghaziabad Languages: Hindi, English Hobbies: Listen music, Reading I hereby declare that the information furnished above is true to the best of my knowledge. Date: …………….. Place: (Sangeeta Sujit Singh)
Other Details
- ‘C’ language, C++
- Microsoft Office-Word, Excel, PowerPoint.
- Data base management system(DBMS)
- Hypertext Markup language (HTML), Disk operating system(DOS).
- System Analysis Design, Operating System
- Data structure, IT Management
- Computer Architecture
Timeline
Branch Head
Shiva Auto Car (India) Pvt. Ltd. Dealership (Shiva Mahindra)
04.2023 - Current
General Manager
Action Automotives Pvt. Ltd. (Crown Honda) dealership
10.2021 - 07.2022
Sales Manager
Sugoi Motors Pvt. Ltd. (Ring Road Honda) dealership
03.2019 - 09.2021
Sales Manager
Nath Motors Pvt. Ltd. (Delight Honda) dealership
03.2015 - 03.2019
SQM (Sales Quality Manager)
Samara Honda dealership
01.2012 - 03.2015
Manager – ACRM/CRM
Hyundai Motor India Ltd. / Deep Hyundai
10.2009 - 01.2012
Customer Care Executive
Nokia Care/ Sheetla WLL Services
03.2008 - 09.2009
B.Sc - Mathematics
MCA - Computer Science
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