SANGEETH C
Bengaluru
Summary
(Immediate Joiner) Seasoned Project Manager with 23 year of expertise in technical delivery management and cloud infrastructure. Focused on executing complex projects and enhancing customer service through innovative network solutions. Skilled in Cloud infrastructure , Contact center , Telecom , Network and committed to driving project success via effective stakeholder communication and agile methodologies.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Project Manager (Immediate Joiner)
ConvergeOne
Bangalore
03.2025 - 09.2026
- Role - Project Manager
- Applied PMP standards and project lifecycles to effectively plan, execute, monitor, and close projects.
- Led technical management efforts to streamline project execution and delivery.
- Achieved project completion by aligning deliverables with stakeholder expectations and requirements.
- Handling CCaaS ( Genesys , Zoom , Avaya , Cisco ,Voice ) , Network , Microsoft , Cloud Projects.
- Tools Used - Smart Sheet , Connect Wise , Cost Monitoring tool , Change request. Technical project management. Project Plan creation , Resource request , Cost Approval , Cost monitoring , Closing project on an agreed timeline and cost.
- Implemented change requests to adapt to evolving project requirements.
- Recorded project code C1 for future reference and knowledge sharing.
Project Manager
ConvergeOne
Bangalore
03.2025 - 09.2026
- Managed CCaaS (Genesys, Zoom, Avaya, Cisco, Voice), network, Microsoft, and cloud projects to ensure seamless integration and performance.
- Oversaw technical project management to align project goals with organizational objectives.
- Developed project plans, coordinated resource requests, secured cost approvals, monitored budgets, and ensured project closure within agreed timelines and costs.
- Applied PMP standards throughout project life cycles to effectively plan, execute, monitor, and close projects.
- Tools Used - Smart Sheet, Connect Wise, Cost Monitoring tool, Change request.
Technical delivery Professional
BT
Bangalore
04.2019 - 02.2025
- Led the migration of the Genesys Contact Center Solution from Avaya to Genesys Pure Cloud across 25 countries and 52 sites in APAC, facilitating a proof of concept to demonstrate to the customer for project approval. Primarily responsible for converting business captured details to technical feasible options. Working with technical design team and network design team to accommodate CCaaS solutions to customer's needs. Project Initiation - Stakeholder management, Communication plan and formal communication template creation, Monitoring the project through MS Project , Jira and Confluence to present project report. Conducting weekly Project Governance call with customers. Following Agile and Waterfall method as per customer preferences.
- Project 1 : Customer - Visa - Worked on MPLS Migration projects for all over global sites. It includes , Procurement , implementation, Go live , Close project with decommissioning of old circuits and network devices.
- Project 2 - Customer DHL - MPLS Circuit upgrades for all EU sites from Silver to Platinum package , as a project manager planned ,executed ,monitored, closed sites after successful completion of MPLS upgrades.
- Integrated IVR solution with GSIP cloud through Semaphore for SIP link connections, facilitating online payments and transitioning project to service delivery phase while planning service model and operations for L1, L2, L3, L4 tickets.
- Guided technical decisions during project execution to ensure alignment with client requirements.
- Collaborated with clients including DHL, TAG, and Visa to assess project needs and deliver tailored solutions.
- Technologies : SDWAN , MPLS - BT Products - ICG , ICR , Genesys Pure cloud, GSIP for Voice trunks and interconnect of links, IVR Solution - Semaphore.
- Working on Network Migration projects, Circuit orders, Site relocation, New infrastructure implementation, Voice and Genesys Contract Center Implementation.
- (6 Years )
Technical Project Manager
BT
Bangalore
04.2019 - 02.2025
- Planned, executed, monitored, and closed projects to meet customer requirements and ensure project objectives were achieved.
- Led network migration projects, managed circuit orders, facilitated site relocations, implemented new infrastructure, and executed voice and Genesys contact center implementations.
- Provided technical guidance and support to project teams, enhancing project execution and decision-making.
- Worked on MPLS Migration projects for all global sites.
- Oversaw operations across 25 countries and 52 sites in APAC.
- Technologies: SDWAN, MPLS - BT Products - ICG, ICR, Genesys Pure cloud, GSIP for Voice trunks and interconnect of links, IVR Solution - Semaphore.
Associate VP- 602
JP MORGAN CHASE
Bangalore
02.2017 - 04.2019
- Telecom Engineering - Communication Engineering - L3 & L4 Consultation and Implementation.
- Consulted on NextGen Telecom Technology build and implementation for JPMC, enhancing project and service delivery.
- Technical consultation on Avaya , Toll Free routing(AT&T , Verizon) , Microsoft Skype for business. Tech exposure of Genesys and Convergys IVR Intelligent call routing built. Genesys T server integration and framework with ATT cloud.
- SIP Circuit order and migration, Moving all legacy DS3 circuits to SIP circuits provisioning. Technical and Project consultation for UC and Call centre projects' to SIP Toll free conversion.
- Cloud Contact centre, with SBC - Sonus and Avaya. Regular design and implementation with Genesys Framework.
- Production support for Unified communication including Microsoft Skype for business, SBC, Cloud SIP Toll free routing.
- Established operational framework for call center, enabling end-to-end migration from IVR and other routing options to SIP-based routing using agile practices in JIRA.
- Scrum master Trained - Agile Scrum master trained Certified in JPMC. Daily stand-up call with team, organizing and preparing KANBAN plans for projects. UAT testing and SDLC model delivery for all telecom projects related to Genesys and IVR applications.
- Applied Automation Anywhere knowledge for toll-free consolidation and decommissioning, utilizing advanced tools like EMS11 and Tangelo.
- Exposure on Splunk and Mule API Integration. Splunk training completed in JPMC.
- Completed all JP Morgan Training and certified on risk, infusing customer experiences, Policies and Procedures of banking environment.
Associate VP
JP MORGAN CHASE
Bangalore
02.2017 - 04.2019
- Led build and implementation of NextGen Telecom Technology for JPMC as project and service delivery consultant, enhancing telecom capabilities.
- Developed comprehensive call center setup, overseeing end-to-end migration from IVR and other intelligent routing options to SIP-based routing, optimizing call management.
- Provided technical consultation on Avaya, toll-free routing (AT&T, Verizon), and Microsoft Skype for Business, improving system integration.
- SIP Circuit order and migration, Moving all legacy DS3 circuits to SIP circuits provisioning.
- Tech exposure of Genesys and Convergys IVR Intelligent call routing built.
System Manager.
Hexaware Technologies
Bangalore
12.2010 - 02.2017
- Developed service improvement plans and initiated solutions as Solution Architect, managing escalation matrix for high priority issues and establishing disaster recovery plans. Led project management for UC, troubleshooting Lync and Voice Gateway issues.
- Project delivery and implementation for Microsoft Lync , Avaya to UC migration. Project Documentation and Service Improvement Plans to Customers.
- Project Design & Implementation of Voice Solution. Microsoft Lync 2013, SBC, SBA, Audiocodes, Sonus etc. Other UC device installation - SNOM , Polycom , UC Telepresence etc.
- Toll Free routing - ATT , interoute , Verizon. Number porting and Circuit Provisioning for UC Project.
- UC Implementation and Project Delivery for Global Customers. Analyse and Design new Telecom Products as per customer needs in order to develop IT services. End to End Project Implementation.
- Coordinated vendor contracts and agreements to fulfill project requirements. Acted as Major Incident Manager for all voice and data network crises, leading operations and troubleshooting for telecom issues (BAU) at L2 and L3 levels.
- Managed daily operations and established new ACD call centers to align with business requirements.
- (UC IMPLEMENTATION &PROJECTS)
System Manager
Hexaware Technologies
Bangalore
12.2010 - 02.2017
- UC Implementation and Project Delivery for Global Customers.
- Project Design & Implementation of Voice Solution.
- Facilitated comprehensive project delivery, ensuring all phases were effectively addressed.
- Developed initiatives to optimize service delivery and improve customer satisfaction.
- Analyzed and designed telecom products based on customer needs to enhance IT service offerings.
Senior specialist - Network
HCL Technologies
Bangalore
01.2009 - 12.2010
- Developed service improvement plans and new initiatives as solution architect, followed escalation matrix for high-priority issues, provided 24/7 support for faults and upgrades.
- Managed vendors (Mitel, Duplex, Repartee, etc.), oversaw daily operations ensuring service continuity and efficiency, and troubleshot telecom issues (BAU) at L2 and L3.
- Project Design & Implementation (Avaya & Mitel PBX) , Technical and Vendor Support for Data Networks (WAN) , Project Documentation and Service Improvement Plans to Customers.
- Supported telecom products for global customer (UK), analyzed and designed new telecom products based on customer needs to enhance IT services.
- Executed daily operations and established a new ACD call center to meet business requirements.
Senior Specialist - Network
HCL Technologies
Bangalore
01.2009 - 12.2010
- Analyzed and designed telecom products based on customer needs to enhance IT services.
- Created initiatives to optimize service delivery and improve customer satisfaction.
- Oversaw vendor management for Mitel, Duplex, and Repartee, ensuring adherence to service quality standards.
- Daily Operations & Troubleshooting Telecom Issues (BAU) (L2&L3).
- Supporting Telecom Products for Global Customers (UK).
Senior System Engineer
Wipro
Chennai
03.2008 - 01.2009
- Remote Support for global clients (US), (UK), Avaya, Cisco PBX support. All Avaya & Cisco Adjuncts (voice mail server, Call billing server, Call recording Solutions, Service Improvement plans etc.)
- BAU (L2 & L3) for Avaya PBX, L1 support for Cisco Unified Communications. Voice Network Project Co-ordination, Vendor Management and Customer handling.
- Developed SMDR in Avaya and Cisco PBX for call billing solutions. Project Management and Vendor management.
- Led five-member team to improve collaboration and meet project milestones. Document Preparation of Telecom Technologies for freshers.
- Facilitated knowledge transfer from US customer to strengthen team process understanding. Trained offshore resources for daily operations.
Senior System Engineer
Wipro
Chennai
03.2008 - 01.2009
- Provided remote support for global clients in US and UK, specializing in Avaya and Cisco PBX systems.
- Delivered BAU support (L2 & L3) for Avaya PBX and L1 support for Cisco Unified Communications.
- Led five-member team to enhance collaboration and communication on projects.
- Document Preparation of Telecom Technologies for Freshers.
Sen. Voice Network Analyst
HCL Technologies
Chennai
10.2006 - 03.2008
- Avaya PBX, Mitel PBX (Remote Delivered support services to resolve system issues. for UK Project)
- Collaborated as team member and SME for global client; managed multiple PBX locations in UK, overseeing daily operations and implementing new ACD call centre setups based on business needs.
- Avaya PBX Power Shutdown activity every 6 months in customer premises. ACD Call flow Creation on weekly basis.
- Oversaw administrative functions to support operations, conducting maintenance checks to ensure system reliability for CMS server, CMS client, wall board, call logger - Witness, Nice, voice mail server, and call billing server.
- Managed project implementation of Mitel PBX, configuring tie links for regional office connectivity, and resolving voice faults per service level agreements using the ticketing tool.
Telecom Support Engineer
Accenture(Contract)
Bangalore
10.2005 - 10.2006
- Joint Venture - Avaya Global Connect, (Accenture) Bangalore
- Acquired in-depth product knowledge to effectively address client requirements.
- Avaya Site Administration, VOIP, IP Telephony, Avaya Call Management System (CMS), Octel Voice mail configuration, Symon Server 2000 applications, ECHI applications, Maintaining Call Detail recording (Escape) server, CTI client applications (Witness (BDR&E-Recorder), Apropos, MAPD), Knowledge of IEX application & Video conferencing, Avaya S8700, MCCI Media Gateways.
- Configured trunk groups and analyzed route plans for various teams.
Telecom Support Engineer
Accenture
Bangalore
10.2005 - 10.2006
- Joint Venture - Avaya Global Connect, (Accenture) Bangalore.
- Troubleshot voice faults for internal users, ensuring minimal disruption to daily operations.
- Upgraded PBX license to enhance communication efficiency across the organization.
- Product Exposures: Avaya Site Administration, VOIP, IP Telephony.
Network Support Engineer
Network Solution P. ltd
Bangalore
08.2004 - 08.2005
- Executed cabling and patching for voice and data, troubleshooting voice ports and call managers to optimize system performance.
- Provided L1 network support for LAN, resolving issues with Avaya PBX systems in hp call center to maintain operational efficiency.
- Maintained daily operation of Avaya PBX systems and provided desktop support to ensure user connectivity.
Network Support Engineer
Network Solution P. ltd
Bangalore
08.2004 - 08.2005
- Executed L1 troubleshooting for Avaya PBX systems, ensuring operational reliability for hp call center.
- Ensured smooth daily functioning of Avaya PBX services.
- Provided desktop support and hardware troubleshooting; delivered L1 network support for LAN operations.
- Conducted cabling and patching for voice and data systems to enhance connectivity.
Education
MBA - Telecom Management
Bharathiyar University
Coimbatore, TN01-2013
MBA - IT
Periyar University (PRIDE)
Salem, Tamilnadu01-2007
BE - Electronics and Communication
Muthayammal Engineering College
MEC01-2004
Skills
- Project Management
- Technical Delivery Management
- Cloud infrastructure management
- Network / Telecom Operations
- Network architecture design
- Azure / AWS
- Data analysis tools
- Stakeholder management
- Stakeholder engagement
- Service delivery
- Customer service management
Personal Information
- Title: (22.9 Yrs EXP) (Immediate Joiner)
- Date of Birth: 1982-04-23
- Availability: Immediate Joiner
- Marital Status: Married
- Religion: Christian.
- ID Type: Passport
- ID Number: G3051968
Certification
- PMP (Project Management Professional)
- PRINCE2 Certified
- SAFe Scrum Master Certified 4.5 (SSM)
- Service Now Admin Certified (CSA)
- ITIL V3 Foundation Certified
- Scrum Fundamentals Certified - SCRUM STUDY
- Genesys Cloud CX Professional Certified
- Genesys Cloud CX Application for partners Certified
- Zoom Contact Center Certified
- Ring Central Admin CX Certified
- Ring Central Business analytics, Contact Center Certified
- Amazon Connect Communication Specialist
- CCNP Collaboration (Voice)
- ACIS (Avaya) - Avaya Certified Implementation Specialist
- CTP (Convergence Technology Professional)
- MCP (Office 365) – Microsoft O365 Certified
- Azure – AZ-900 – Microsoft Azure Fundamentals Certified
- Azure AI-900 - Microsoft Azure Artificial Intelligence Certified
- AWS - Amazon Cloud Practitioner Certified
- Microsoft Generative AI Certified
- Chat GPT Certified
- Product Owner Certified
- Robotic Process Automation Certified – GUVI
Languages
- English
- Hindi
- Kannada
- Tamil
Timeline
Project Manager (Immediate Joiner)
ConvergeOne
03.2025 - 09.2026
Project Manager
ConvergeOne
03.2025 - 09.2026
Technical delivery Professional
BT
04.2019 - 02.2025
Technical Project Manager
BT
04.2019 - 02.2025
Associate VP- 602
JP MORGAN CHASE
02.2017 - 04.2019
Associate VP
JP MORGAN CHASE
02.2017 - 04.2019
System Manager.
Hexaware Technologies
12.2010 - 02.2017
System Manager
Hexaware Technologies
12.2010 - 02.2017
Senior specialist - Network
HCL Technologies
01.2009 - 12.2010
Senior Specialist - Network
HCL Technologies
01.2009 - 12.2010
Senior System Engineer
Wipro
03.2008 - 01.2009
Senior System Engineer
Wipro
03.2008 - 01.2009
Sen. Voice Network Analyst
HCL Technologies
10.2006 - 03.2008
Telecom Support Engineer
Accenture(Contract)
10.2005 - 10.2006
Telecom Support Engineer
Accenture
10.2005 - 10.2006
Network Support Engineer
Network Solution P. ltd
08.2004 - 08.2005
Network Support Engineer
Network Solution P. ltd
08.2004 - 08.2005
MBA - Telecom Management
Bharathiyar University
MBA - IT
Periyar University (PRIDE)
BE - Electronics and Communication
Muthayammal Engineering College