Sangeeth Soman
Kalavoor ,Alappuzha
Summary
I am the enthusiastic graduate in Hotel Management with good communication skills, an ideal candidate driven with passion in the field of hotel front office operations as a Front Office Manager. Seeking opportunity in your organization. I gracefully possess the following eligibilities for the role I am seeking. Mentor for associates and new joiners. Handles sold out position. Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on daily basis. Guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Hence in the certainty that one of your top priorities would be maintaining your high operational standards by constantly strengthening and building your team of service professionals, I would request that you review my Curriculum Vitae. I am certain that my skills, knowledge, abilities and positive attitude would match with the leadership competencies you desire in potential team at your company. It would be my honor to have an interview with you. Looking forward to your response, Thank you.
Overview
15
15
years of professional experience
Work History
FRONT OFFICE MANAGER
The Raviz Kadavu
09.2022 - Current
- Responsible for managing overall front office operations of a 117-key property.
- Ensuring smooth guest service experience with focus on guest satisfaction and retention.
- Handling corporate and leisure groups, managing reservations, upselling rooms, and maximizing revenue.
- Leading, training and mentoring the front office team to deliver high service standards.
- Implementing SOPs, preparing for audits, and monitoring online reputation and guest feedback.
FRONT OFFICE MANAGER
Estuary Sarovar Potico
12.2019 - 02.2021
- Responsible for standards and operational level trainings.
- Maintaining and ensuring standards in operations, ensuring the guest relations are providing the best experiences to the guest.
- Preparing for Audits with proper supporting’s.
- Focusing on Trip Advisor feedback and ranking.
- Handling leisure & Corporate groups, coordinating with the group coordinator throughout the stay.
- Managing the entire front office operations.
- Handling sold-out situations.
- Checking online rates and inventory.
- Handling the reservation queries at unit level and focusing on improving the ARR by upsells, early check-in & late checkouts revenue.
FRONT OFFICE MANAGER
Xandari Pearl
02.2018 - 12.2019
- Responsible for standards and operational level trainings.
- Maintaining and ensuring standards in operations.
- Ensuring the guest relations are providing the best experiences to the guest.
- Preparing for Audits with proper supporting’s.
- Focusing on Trip Advisor feedback and ranking.
- Handling leisure & Corporate groups, coordinating with the group coordinator throughout the stay.
- Managing the entire front office operations.
- Handling sold-out situations.
- Checking online rates and inventory.
- Handling the reservation queries at unit level and focusing on improving the ARR by upsells, early check-in & late checkouts revenue.
Duty Manager
Taj Gateway Hotel
08.2014 - 02.2018
- Ensuring standards are met for all front office operations.
- Managing operations in absence of FOM.
- Responsible for standards and operational level trainings.
- Ensuring guest relation activities are running efficiently.
- Preparing for the TPAM audit with the reports.
- Focus on Feedback scores.
- Handling Leisure Groups & corporate conferences.
- Handing sold out Position.
- Checking the market segments, business source, rate codes & billings on daily basis.
Duty Manager
Vasundhara Sarovar Premier
01.2013 - 07.2014
- Managing the front office operations in the absence of front office manager.
- Updating and maintaining relevant operational reports.
- Ensuring prompt service and guest satisfaction throughout the stay.
- Handling the reservation desk in the absence of reservation.
- Meeting the guest and collecting feedback regularly.
- Taking care of group check-ins and checkouts and monitor the inventory.
Front Office Supervisor
The Zuri Kumarakom Resort & Spa
12.2010 - 10.2012
- Managing the front office operations in the absence of the Duty Manager.
- Maintaining a professional guest relation.
- Handling check-ins and checkouts.
- Handling night audit.
- Handling reservation queries in absence of reservation.
- Assigning the room for the next day arrivals.
- Maintaining log book.
Tr. Front Office Assistant
Le Royal Meridien
06.2010 - 11.2010
- Maintaining a professional guest relation.
- Handling check-ins and checkouts.
- Handling night audit.
- Handling reservation queries in absence of reservation.
- Assigning the room for the next day arrivals.
- Maintaining log book.
Education
Bsc - Hotel Management
Aura Institutions
New Delhi, IndiaSkills
- Extensive Job knowledge
- Customer Service
- Team work Ethic
- Flexibility
- Ability to communicate decisions
- Manage conflicting situations
- Leadership skills
- Ability to take quick decisions
- Listening skills
- Oral and writing communication
- Team management
- Complaint handling
Personal Information
- Total Experience: 10.5 years
- Religion: Hindu
- Date of Birth: 1987-06-15
- Nationality: Indian
- Marital Status: Married
Timeline
FRONT OFFICE MANAGER
The Raviz Kadavu
09.2022 - Current
FRONT OFFICE MANAGER
Estuary Sarovar Potico
12.2019 - 02.2021
FRONT OFFICE MANAGER
Xandari Pearl
02.2018 - 12.2019
Duty Manager
Taj Gateway Hotel
08.2014 - 02.2018
Duty Manager
Vasundhara Sarovar Premier
01.2013 - 07.2014
Front Office Supervisor
The Zuri Kumarakom Resort & Spa
12.2010 - 10.2012
Tr. Front Office Assistant
Le Royal Meridien
06.2010 - 11.2010
Bsc - Hotel Management
Aura Institutions