Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Extra Curriculars Passions:
Timeline
Generic
Sangeeth U

Sangeeth U

Chennai

Summary

Team-oriented Senior System Engineer with 5+ years of experience in project management, Remote Desktop Services and system integration. Recognized for acting as primary escalation point for Tier I engineers in remediating service requests and incidents for customers and internal operations. Committed to fostering and maintaining relationships with customers and vendors.

Overview

5
5
years of professional experience

Work History

Senior System Engineer

ResMed
Chennai
11.2022 - Current
  • Provided technical support to users with escalated requests or complex issues.
  • Managed user profiles within identity management systems such as Active Directory or LDAP.
  • Developed scripts or automated tools for streamlining the process of provisioning and de-provisioning user accounts across multiple systems.
  • Creating and provision role based access to the users in multiple application based on the requirements.
  • Troubleshot user log-in issues, reset passwords, and monitored account activity.
  • Assisted customers with inquiries, requests and complaints regarding access control systems.
  • Coordinating with Senior engineers in DevOps team to work on the deployment and fixing the application or environment down issues.
  • Automated onboarding request of the new users in Jira software and performed Teams jira integration to bring notice of priority level ticket to the team.

System Engineer

Cognizant Technology solutions
Chennai
01.2019 - 11.2022
  • Managed user accounts on the domain controller using Active Directory services and Group Policy Objects.
  • Coordinating with the respective teams to provide appropriate solution for the clients in case of complaints, Login and Application issues and providing resolution via customer ticket raising platform such as SerivceNow and Jira.
  • Troubleshooted and resolved software, network related issues
  • POC for Compiling data and preparing reports for the clients based on their requirement.
  • Experience in working under the FIT & DEV environment, QA environment and the production environment

Education

Bachelor of Science - Computer Science

AM Jain College
Chennai
11-2016

Skills

  • Project Management
  • Troubleshooting
  • Incident Management
  • Operating System Configuration
  • Proficient in [Jira, ServiceNow, Active Directory, LDAP, Identity and Access Management]
  • Working experience in Azure portal, GitLab, Git, Jenkins, Confluence, Azure DevOps, SQL, Powershell
  • Technical Troubleshooting
  • Application Support
  • Incident Response

Accomplishments

  • Honored with " Best Performer Award " on 2019 for the constant contribution of fullest dedication to the project
  • Received " Spot Light Award" on 2020 and was considered as Role model for my career level in the project.
  • Table Top in Resolving of number of Tickets in team.

Websites

Extra Curriculars Passions:

  • Dance - Choreography
  • Photography
  • Trekking, Hiking, Football, Music and Bike Enthusiast.
  • Photo/Video Editing

Timeline

Senior System Engineer

ResMed
11.2022 - Current

System Engineer

Cognizant Technology solutions
01.2019 - 11.2022

Bachelor of Science - Computer Science

AM Jain College

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Sangeeth U