Summary
Overview
Work History
Education
Skills
Technical Skills
Accomplishments
Personal Information
Languages
Timeline
Generic

Sangeetha

Mangalore

Summary

Highly motivated professional seeking a challenging position in an organization to utilize my knowledge, interpersonal skills, and experience to contribute effectively while exploring and enhancing my capabilities.

Overview

8
8
years of professional experience

Work History

Senior Custom Billing Analyst(IC Role)

Vmware by Broadcom
01.2023 - Current
  • Handle high complexity billing and invoice creation for non-standard items
  • Maintained and updated Billing Tracker consistently.
  • Capably managed and mitigated escalations across multiple departments.
  • Organized weekly calls and ensured timely follow-up for IT engagement.
  • Proactive engagement with Disputes team (weekly calls)
  • Delivered comprehensive reporting solutions for various intervals such as weekly, quarterly, and ad hoc
  • Presenting QBR(Quarterly business review) and MBR(Monthly Business Review) to the Senior leadership team by extracting and analyzing the report from the platform Tableau and Power BI
  • Delivered effective training programs to support new hires in their transition to the company.
  • Create and update process flows and documentation in BlueWorks
  • Engage in analysis of opportunities to reach or exceed KPIs; follow up and drive enhancements (system & process)
  • Project activity: participate in Tier 1 & 2 projects, representing & training the team
  • Consistent involvement in complex assignments requiring independent action and initiative
  • Engage in analysis of any issues impacting our KPIs; proactively follow up and drive resolution including leading cross-functional calls/initiatives
  • SOX Control input & support on walkthrough
  • Support quarter-end-related activities including readiness control tasks and reporting
  • Act as operations backup where needed
  • Lead cross-functional calls to resolve specific ops issues/escalations
  • Work with Program Managers to create CRs for system enhancements
  • Take the lead on process documentation in BlueWorks including E2E overview
  • Tasks which require higher level of system access (in support of management)
  • Cover tactical operations in support/absence of management.

Team Lead

HP Inc.
03.2020 - 12.2022
  • Managing a team of 25-members order fulfillment analysts responsible for daily order action, scheduling, order status and escalation management to meet 90% on time delivery targets
  • Managing end to end Sales Order Management, which involves Purchase Order, Order Management, Invoicing, Billing
  • Continuous working on Attrition Analysis, work on ADHOC, handling escalation
  • Ensuring all KPIs, key metrics are in place and used effectively to measure and improve
  • Working with across sales, supplier, factory, logistic & invoicing to fulfill the customer requirement on time and improve on process
  • Ensuring all ticket has been managed end to end
  • Handling all Microsoft CRM issues and making sure the tool is responding and working at business hours
  • Ensuring all escalation & CAPA cases are resolved on time
  • Mentor & guide team in order to improve process efficiency, productive and quality
  • Ensuring all monthly and quarterly business review are done with customers
  • Continuously work on projects to improve process and business
  • Ensuring team and organization goals are meet monthly and quarterly
  • Working with various HP teams to formulate strategy, seek automation opportunities and leverage technologies
  • Tracking record for streamlining daily operations, reducing overall costs, while providing on-time, on-budget deliverables and meeting all performance milestones
  • Driving collaboration with cross-functional teams to increase visibility to service issues
  • Excellent communication, organizational, resource management, problem solving, strategic planning, training, and leadership skills.

Hewlett Packard Inc.
01.2017 - 02.2020
  • Manual Order booking in SAP tool on behalf of customer
  • Processing orders placed by customer using SAP and pushing them to the next stage of production
  • Handling customer queries related to the orders and provide them solution within the TAT
  • Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process for EMEA and CEE region
  • Issuing Credit & Rebills for correction of wrong invoices generated due to various reasons
  • Extraction of daily reports in order to facilitate the team for a regular check and follow up of the backlogs
  • Query Analysis monthly basis to figure out the issues and work on the same to reduce the multiple issues
  • Weekly governance call with stake holders and process engineers to discuss on process update and any challenges in work around
  • Provide an interface with suppliers, sales and another internal department and for smooth order processes and manage all incoming purchase orders from various partners of EMEA region
  • Ensuring that the Daily Turn Around Time (TAT) is met with 100% Accuracy
  • SME responsibilities: providing on the job training to the team and the new hires.

Process Associate

Accenture Services Pvt. Ltd.
- 09.2014
  • Logistics and Supply Chain Management
  • Logista Italia is a leading Logistics supplier in Italy, which is leading top position in supply chain and distribution of products like Tobacco, Pharmaceuticals and other Electronic products
  • Managing the queue depends upon the volume inflow
  • Processing the orders in the given cutoff time
  • Billing the invoices as per the received order
  • Communicating with Italian Team through E-mail if any clarification required while booking the order
  • Updating the order summery to the customer.

Education

BCA -

Adarsha College
Mangalore

12th -

Besant Girl’s PU College
Mangalore

10th -

Lady Hill Victoria Girls High School
Mangalore

Skills

  • Supply Chain Operation
  • People Management
  • Team Handling
  • Analytical skills
  • Adaptable and flexible
  • Ability to solve problems
  • Strong organizational skills
  • Stakeholder management

Technical Skills

  • SAP Fusion & SAP Sail system, S4/HANA ERP Fiori, JIRA
  • Tableau, Power BI, SFDC, Zuora, Oracle NetSuite, VMstar SFDC, CloudHealth Platform, Tanzu Platform
  • Bird, 3W, OMNI, TACKLE,Power Automate Ui Path, C2C / WFS, CCA
  • MS Office, VB.net,SQL
  • C ,C++ , Java,HTML ,Windows 10

Accomplishments

  • Received a Customer champion award multiple times
  • Recognized by L4, L5 leaders from stakeholders and Order management side.
  • Recognized multiple times for high productivity in team.
  • Won many quarterly awards for giving best result during the quarters.
  • Multiple times recognized by manager for being a best team player and motivating team.
  • Recognized by other team managers by proactively supporting their team during high work load in the region.

Personal Information

  • Date of Birth: 9th Nov 1990
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English, Hindi, Kannada

Timeline

Senior Custom Billing Analyst(IC Role)

Vmware by Broadcom
01.2023 - Current

Team Lead

HP Inc.
03.2020 - 12.2022

Hewlett Packard Inc.
01.2017 - 02.2020

Process Associate

Accenture Services Pvt. Ltd.
- 09.2014

BCA -

Adarsha College

12th -

Besant Girl’s PU College

10th -

Lady Hill Victoria Girls High School

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Sangeetha