Sangeetha V
Summary
Experienced in voice and non-voice customer support within Banking, Consumer Electronics, and Gaming sectors. Proven ability to deliver exceptional service and technical assistance as a Level 2 advisor. Strong communication skills, product knowledge, and problem-solving capabilities enhance customer satisfaction and support excellence.
Overview
5
5
years of professional experience
Work History
Senior customer support ,L2 First responder
Gameskraft Technologies private limited
Bangalore, India
02.2022 - 09.2026
- Partnered with product, game development, and data science teams to strengthen anti-fraud strategies and systems.
- Partnered with product, game development, and data science teams to strengthen anti-fraud strategies and systems.
- Onboarded VIP players through personalised calls, reinforcing a strong sense of trust and long-term relationship building.
- Onboarded VIP players through personalised calls, reinforcing a strong sense of trust and long-term relationship building.
- Onboarded VIP players through personalised calls, reinforcing a strong sense of trust and long-term relationship building.
Education
Persuing BBA From ksou mysore
Completed 2nd PUC from SJRCW , 2014
Skills
- Customer relationship management
- Risk assessment
- Emergency planning
- Problem solving
- Team coordination
- Customer Service
- Incident response
Languages
- English , Kannada , Tamil and Telugu
Education
other
Timeline
Senior customer support ,L2 First responder
Gameskraft Technologies private limited
02.2022 - 09.2026
Persuing BBA From ksou mysore
Completed 2nd PUC from SJRCW , 2014