Summary
Overview
Work History
Education
Skills
Disclaimer
Personal Information
Declaration Place
Accomplishments
Timeline
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Sangeetha Guruswamy

Sangeetha Guruswamy

Chennai

Summary

Dynamic professional with extensive experience at Sutherland Global Services, excelling in customer service and account management. Proven ability to enhance processes and train teams, ensuring compliance and efficiency. Skilled in payment processing and adept at resolving complex inquiries, fostering strong client relationships while driving operational improvements.

Overview

6
6
years of professional experience

Work History

Associate

Sutherland Global Services
Chennai - Remote
08.2022 - Current
  • Contact customers regarding their accounts and service inquiries.
  • Process and take payments from customers efficiently.
  • Handle customer queries related to UK import tax, ensuring clear communication and resolution.
  • Built relationships with customers by providing friendly customer service.
  • Developed and maintained relationships with clients and vendors.
  • Identified opportunities for process improvement and cost savings initiatives.
  • Trained new associates on operations, policies, and procedures.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Assisted customers with queries and answered questions regarding customs.
  • Provided customer service support for inquiries, complaints, and returns.

Process Associate (US Mortgage - Voice/Non-Voice)

XOME
04.2019 - 10.2021
  • Managed a team responsible for verifying the background of vendors, borrowers, and listing agents.
  • Conducted regular customer calls to ensure utilities were functioning properly.
  • Allocated vendors based on their zones for servicing properties.
  • Cross-verified vendor insurance validity.
  • Ensured orders (property evaluations for banks) were assigned to vendors with good credit scores.
  • Followed up with vendors regarding late orders through phone communication.
  • Assigned orders based on vendor availability and performance scores.
  • Oversaw work allocation among associates and conducted internal audits.
  • Prepared and submitted daily, weekly, and monthly reports to management.
  • Handled escalations from onshore teams.
  • Provided process training to associates.
  • Created Standard Operating Procedures (SOPs) for new projects.

Education

Master of Business Administration (MBA) -

Pondicherry University

Bachelor of Commerce (B.Com General) -

A.M. Jain College

Higher Secondary Certificate (HSC) -

Holy Angel's A.I School

Secondary School Certificate (SSC) -

Holy Angel's A.I School

Skills

  • Customer service and support
  • Account management
  • Payment processing and financial transactions
  • UK import tax resolution
  • US mortgage process
  • Training and vendor coordination
  • Customer interaction and follow-ups
  • Reporting and documentation
  • Process audits and compliance
  • Escalation handling

Disclaimer

I hereby declare that the above information is true to the best of my knowledge.

Personal Information

  • Date of Birth: 12/10/1998
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Declaration Place

Chennai, Tamil Nadu

Accomplishments

  • Received Quality Award for consistently delivering the high-quality results exceeding organizational standards.

Timeline

Associate

Sutherland Global Services
08.2022 - Current

Process Associate (US Mortgage - Voice/Non-Voice)

XOME
04.2019 - 10.2021

Master of Business Administration (MBA) -

Pondicherry University

Bachelor of Commerce (B.Com General) -

A.M. Jain College

Higher Secondary Certificate (HSC) -

Holy Angel's A.I School

Secondary School Certificate (SSC) -

Holy Angel's A.I School

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Sangeetha Guruswamy