Sangeetha Krishnan S
Mananthavady
Summary
Custom Software Engineering Specialist with 8 years of IT experience, including 3 years focused on ServiceNow custom application development and ITSM processes. Proven ability to lead technical initiatives that enhance user experiences and ensure seamless feature delivery. Strong problem-solving skills and a collaborative approach drive successful project outcomes.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Custom Software Engineering Specialist
Accenture
11.2021 - Current
- Collaborated within agile Scrum framework, conducting daily scrum calls to align business objectives.
- Tracked work using stories and tasks for each sprint, facilitating continuous feature delivery to production.
- Developed custom applications on ServiceNow from inception, ensuring successful deployment and maintenance.
- Served as the technical lead, analyzing business requirements, assessing feasibility, and implementing solutions.
- Worked in the DevOps team, implementing enhancements to the existing features, and monitoring incidents in production, providing timely resolutions to users by abiding by the Service Level Agreements.
- Applied comprehensive knowledge of ServiceNow concepts, including Business Rules, UI policies, ACLs, Notifications, Record Producers etc.
- Hands-on server-side and client-side code knowledge.
- Possessed understanding of Service Portal features, contributing to user experience improvements.
IT Analyst
Tata Consultancy Services
01.2017 - 08.2021
- Developed and maintained microservices using Java and Spring Boot frameworks.
- Executed code debugging to produce clear, efficient code for enhanced maintainability.
- Created test cases with JUnit to ensure maximum code coverage.
Education
B-Tech - Electronics and Communication
Kerala University
Govt. Engineering College, Barton Hill01.2016
Skills
- ServiceNow custom application development
- ServiceNow configuration and administration
- ServiceNow IntegrationHub ETL
- ITSM process knowledge
- GlideRecord API proficiency
- Javascript proficiency
- Security and access control (ACLs)
- Integration knowledge
- Problem-solving and debugging skills
- Communication and collaboration
- Service portal management
- Microservices
- Java
Certification
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist - IT Service Management (CIS ITSM)
- ServiceNow Certified System Administrator (CSA)
- Micro-Certification - Service Portal
- Micro-certification - Performance Analytics
- Micro-certification - Integration Hub
- Azure Fundamentals (AZ-900)
Personal Information
- Date of Birth: 10/27/94
- Nationality: Indian
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Timeline
Custom Software Engineering Specialist
Accenture
11.2021 - Current
IT Analyst
Tata Consultancy Services
01.2017 - 08.2021
B-Tech - Electronics and Communication
Kerala University
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