Sangeetha M
Chennai
Summary
Adept at enhancing operational efficiency and quality within Accenture Credit Service, I excel in organizing work allocation and monitoring productivity to surpass customer SLA expectations. Leveraging skills in macro-driven data processing and resource planning, I ensure SLA compliance, driving team performance through strategic planning and knowledge sharing.
Overview
5
5
years of professional experience
Work History
Measurement and Reporting Associate
Accenture
Chennai
11.2022 - Current
- Working on NA HR BGC live cases. And works in 1Touch allocations. (Once received the input files, will run the macro and get the Output. Then will upload it in Data pod
- Working on live cases for First Review Bot Run extraction process
- Organize the day-to-day work allocation for the Team
- Deliver on day-to-day process targets in meeting customer SLA
- Monitor productivity and quality
Senior Associate
Accenture Credit Service
Chennai
07.2019 - 10.2022
- Performing review on the post-closing documents received from third party lender and notify the discrepancy and the missing documents in the loan
- Resource Planning and Work Allocation on daily basis
- Maintaining process OM reports
- Prioritizes the workflow for the day-to-day operations and maximize productivity and quality
- Ensure the productivity, quality, and TAT are met as per SLA guidelines.
- Conducting knowledge sharing, feedback, and update sessions within the team.
Education
Bachelor’s degree - Computer Science
Asan Memorial College of Arts and Science
Chennai05.2015
State board Examination–XII Std. -
C.S.I Corley Higher Secondary School
Tambaram, Kancheepuram District03.2012
State board Examination–X Std. -
Government Higher Secondary School
Pallikaranai, Kancheepuram District04.2010
Skills
- I can be stable and manage the task in short period of time
- Being a judge of myself as a hardworking, ambitious and a capable team player
- Have been an active participant in various welfare activities
- Have organized and been part of various college functions
- Variances reporting
- Leadership potential
Personal Information
- Husband's Name: Karthick Sekar
- Date of Birth: 12/05/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Affiliations
- Listening Songs
- Playing Badminton
- Baking Cakes & Pastries
Disclaimer
I hereby declared that all the above-mentioned details are true to the best of my knowledge.
Timeline
Measurement and Reporting Associate
Accenture
11.2022 - Current
Senior Associate
Accenture Credit Service
07.2019 - 10.2022
Bachelor’s degree - Computer Science
Asan Memorial College of Arts and Science
State board Examination–XII Std. -
C.S.I Corley Higher Secondary School
State board Examination–X Std. -
Government Higher Secondary School
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