SANGEETHA NARASIMHA
Bengaluru
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Accomplished professional adept at driving team performance, business strategies, and making data-supported recommendations for continuous process improvement. Skilled at identifying optimal tactics for motivating teams and engaging clients.
Overview
14
14
years of professional experience
Work History
Senior Manager
iOpex Technologies Pvt Ltd
Bengaluru
01.2020 - 05.2024
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Established effective communication channels between different departments within the organization.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
Assistant Manager
Regalix India Pvt Ltd
01.2017 - 11.2019
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Produced thorough, accurate and timely reports of project activities.
Team Leader
Aegis Global
05.2014 - 10.2016
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Developed strategies for problem solving and conflict resolution among team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Collaborated with other departments to ensure alignment of goals across teams.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
Customer Service Representative
Nandi FIn Corp
09.2010 - 04.2014
Education
PES Degree College -
01.2012
Bachelor of Commerce - Finance
Bengaluru
Skills
- Talent Development
- Resource Allocation
- Business performance management
- Strategic Planning
- Innovation management
- Operations Management
- Organizational Development
- Data-driven decision-making
- Organizational improvement
- Cross-functional team leadership
- Operations Planning
- Corporate Communications
Timeline
Senior Manager
iOpex Technologies Pvt Ltd
01.2020 - 05.2024
Assistant Manager
Regalix India Pvt Ltd
01.2017 - 11.2019
Team Leader
Aegis Global
05.2014 - 10.2016
Customer Service Representative
Nandi FIn Corp
09.2010 - 04.2014
PES Degree College -
Bachelor of Commerce - Finance
Bengaluru
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