Sangeetha Pushpam
Bengaluru
Summary
Dedicated P2P, KYC Analyst and Client Support Executive oriented with over 6 + years of experience in purchase order, Onboarding vendor, Invoice processing ,consistent application of local and global KYC policies and procedures. Ensured that clients’ data is accessible at all times across locations. Ability to implement strategies to determine inconsistencies in clients’ accounts. Seeking a company where can use experience and education to help the company meet and surpass its goals.
Overview
7
7
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
Work History
Account Opening Officer
HSBC Data Processing Unit
Bengaluru
7 2020 - 2 2023
- Review cases for customers who wants to open account in UK
- Check the application with the valid ID&VA provided as per the checklist
- Monitoring cases passed to different teams such as high risk, SCC, EDD, /sanction and other technical related queries
- Opening account for cases which has proper documents and details
- Hands on experience on UK premier upgrade requests and working on tagging request for UK
- SME for team and also quality checker for continuous team improvement
- Coordinated with internal partners such as Front, Middle, and Back Office staff to obtain required information and applicable documentation related to client on-boarding and KYC production.
- Independently managed multiple simultaneous requests inclusive of customer data maintenance in high-pressure work environment.
- Interpreted and applied anti-money laundering regulations to identify and recommend compliance changes as appropriate.
- Collected and examined financial statements and documents to assist in identifying unusual transaction patterns. Conducted due diligence searches in various third-party and internal databases.
- Implemented and maintained appropriate KYC and enhanced due diligence compliance standards
Support Executive
Capita India Pvt Ltd
10.2018 - 10.2019
- Deal with customer queries via Email , Letters and commitments.
- Serves as a basic point of contact for customers with complaints, queries, requests, feedback etc
- · Ensure that all the request, queries and complaint of customer are responded in a timely and professional manner
- Develops as well as maintains the relationship with external parties
- Responsible for proper scrutiny and recording of the complaints received from customers
- Communicate with customers via email who have escalated issues to determine beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.
- Send bills to customer in periodic base according to the customer usage.
- Ensured all customer communications are professional, accurate, and timely.
- Resolved requests related to billing and account issues, and some technical assistance.
- Prepared technical content for inclusion in the support knowledge base.
- Used support applications for recording and tracking problem.
Client Support Executive
Hindustan Unilever Ltd
06.2014 - 01.2016
- Interpret data on logistics element, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management or transportation.
- Remotely monitor flow of vehicles or inventory, using Web-based logistics information system to track vehicles or containers.
- Track product flow from origin to final delivery and creating PO in Ariba.
- Receive bills from vendor and process the bills hardcopy to iron and mountain and check the MIS report on daily basis for payment details.
- Develop or maintain payments systems to ensure accuracy of vendor payments.
- Check the agreements of the depot's periodically to ensure not exceed the tenure period and work on the renewal process.
- Creation of New vendor code.
- Coordinate logistics activities related to procurement.
- Generating vendor ledger report and depot costing report in SAP.
- Reviews budget requirements of logistics activities and direct consolidation of logistics budget.
- Actively participating in procurement Group, including inter-agency cooperation and communication on logistics matters.
Accounts Executive
VVD and Sons Pvt Ltd
05.2012 - 01.2013
- Prepare, examine or analyze accounting records, financial, statements, or other financial reports.
- To access accuracy, completeness and conformance to reporting.
Education
MBA - Finance And Marketing
Jaya College of Arts And Science
06.2010 - 05.2012
Bachelor of Commerce - Financial Accounting
Patrician College of Arts Science
06.2007 - 05.2010
SSLC -
Vailankanni Matriculation Higher Secondary School
06.1995 - 05.2007
Skills
Microsoft Office
Ability to Work Under Pressure
KYC (Know your Customer)
SAP CRM and Ariba
Accomplishments
- WORKING CAPITAL MANAGEMENT- with Concord Logistics India Pvt Ltd
- JOB SATISFACTION - with Commercial Street Corp
Certification
Diploma in Tally-version 9
Timeline
Support Executive
Capita India Pvt Ltd
10.2018 - 10.2019
Client Support Executive
Hindustan Unilever Ltd
06.2014 - 01.2016
Accounts Executive
VVD and Sons Pvt Ltd
05.2012 - 01.2013
MBA - Finance And Marketing
Jaya College of Arts And Science
06.2010 - 05.2012
Bachelor of Commerce - Financial Accounting
Patrician College of Arts Science
06.2007 - 05.2010
SSLC -
Vailankanni Matriculation Higher Secondary School
06.1995 - 05.2007
Account Opening Officer
HSBC Data Processing Unit
7 2020 - 2 2023
Diploma in Tally-version 9
Jun 2013
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