Sangeetha Pushpam
KYC Analyst
Bengaluru
Summary
Dedicated KYC Analyst with over 5 years of experience in consistent application of local and global KYC policies and procedures, aimed at assuring compliance with relevant money-laundering regulations. Ensures that clients’ data is accessible at all times, regardless of the location. Ability to implement strategies to determine inconsistencies in clients’ accounts. Seeking a company where can use experience and education to help the company meet and surpass its goals.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Account Opening Officer
HSBC Data Processing Unit
Bengaluru
07.2020 - 02.2023
- Review cases for customers who wants to open account in UK
- Check the application with the valid ID&VA provided as per the checklist
- Monitoring cases passed to different teams such as high risk, SCC, EDD, CDD sanction and other technical related queries
- Opening account for cases which has proper documents and details
- Hands on experience on UK premier upgrade requests and working on tagging request for UK
- SME for team and also quality checker for continuous team improvement
- Coordinated with internal partners such as Front, Middle, and Back Office staff to obtain required information and applicable documentation related to client on-boarding and KYC production.
- Independently managed multiple simultaneous requests inclusive of customer data maintenance in high-pressure work environment.
- Interpreted and applied anti-money laundering regulations to identify and recommend compliance changes as appropriate.
- Collected and examined financial statements and documents to assist in identifying unusual transaction patterns. Conducted due diligence searches in various third-party and internal databases.
- Implemented and maintained appropriate KYC and enhanced due diligence compliance standards
- Research, document and escalate (when necessary) alerts investigations utilizing databases such as World-Check
- Strong communication skills - able to communicate with colleagues across teams and senior management.
- Organizational skills, ability to work to deadlines and analytical skills good accuracy levels
- Screening and Identification of PEPs within the register
- Effective Management of PEP register in line with Group Policy
Support Executive
Capita India Pvt Ltd
Bengaluru
10.2018 - 10.2019
- Deal with customer queries via Email , Letters and commitments.
- Serves as a basic point of contact for customers with complaints, queries, requests, feedback etc
- · Ensure that all the request, queries and complaint of customer are responded in a timely and professional manner
- Develops as well as maintains the relationship with external parties
- Responsible for proper scrutiny and recording of the complaints received from customers
- Communicate with customers who have escalated issues to determine beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.
- Ensured all customer communications are professional, accurate, and timely.
- Resolved requests related to billing and account issues, and some technical assistance.
- Prepared technical content for inclusion in the support knowledge base.
- Used support applications for recording and tracking problem.
Client Support Executive
Hindustan Unilever Ltd
Chennai
06.2014 - 01.2016
- Interpret data on logistics element, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management or transportation.
- Remotely monitor flow of vehicles or inventory, using Web-based logistics information system to track vehicles or containers.
- Track product flow from origin to final delivery and creating PO in Ariba.
- Develop or maintain payments systems to ensure accuracy of vendor payments.
- Develop or maintain freight rate databases for use by supply chain departments to determine most economical modes of transportation.
- Coordinate logistics activities related to procurement.
- Generating vendor ledger report and depot costing report in SAP.
- Reviews budget requirements of logistics activities and direct consolidation of logistics budget.
- Actively participating in procurement Group, including inter-agency cooperation and communication on logistics matters.
Accounts Executive
VVD and Sons Pvt Ltd
Chennai
05.2012 - 01.2013
- Prepare, examine or analyze accounting records, financial, statements, or other financial reports.
- To access accuracy, completeness and conformance to reporting.
Education
MBA - Finance And Marketing
Jaya College of Arts And Science
Chennai 06.2010 - 05.2012
Bachelor of Commerce - Financial Accounting
Patrician College of Arts Science
Chennai 06.2007 - 05.2010
SSLC -
Vailankanni Matriculation Higher Secondary School
Chennai 06.1995 - 05.2007
Skills
Microsoft Office
Ability to Work Under Pressure
KYC (Know your Customer)
SAP CRM AND ISU & Ariba
Risk Assessment & AML
Accomplishments
- WORKING CAPITAL MANAGEMENT- with Concord Logistics India Pvt Ltd
- JOB SATISFACTION - with Commercial Street Corp
Certification
Diploma in Tally-version 9
Accolades
Top Contributor , Spot Awards , Super Star Performer in Quality and Assignments
Timeline
Account Opening Officer
HSBC Data Processing Unit
07.2020 - 02.2023
Support Executive
Capita India Pvt Ltd
10.2018 - 10.2019
Client Support Executive
Hindustan Unilever Ltd
06.2014 - 01.2016
Diploma in Tally-version 9
06-2013
Accounts Executive
VVD and Sons Pvt Ltd
05.2012 - 01.2013
MBA - Finance And Marketing
Jaya College of Arts And Science
06.2010 - 05.2012
Bachelor of Commerce - Financial Accounting
Patrician College of Arts Science
06.2007 - 05.2010
SSLC -
Vailankanni Matriculation Higher Secondary School
06.1995 - 05.2007