Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sangeetha Saraswathy

Sangeetha Saraswathy

BANGALORE

Summary

Resourceful and meticulous Workforce Manager with many years of results-oriented experience in business intelligence and reporting by overseeing forecasting, projections, budgeting, volume and penalties, RFP processes and operations. Professional with demonstrated success in designing, developing and implementing optimized solutions. Team-driven leader that can direct site performance turnaround, reduce attrition, and drive customer satisfaction across multi-channel, multi-level phases of the industry. Seeking to leverage robust background in leadership for rewarding management role with an outstanding organization.

Overview

9
9
years of professional experience

Work History

Global Workforce Manager

Unisys
BANGALORE
10.2015 - Current
  • Responsible for the end-to-end people supply chain and integrated workforce management process, programs, and outcomes
  • Manages all aspects of workforce management including transformation & optimization, workforce analytics, demand management, resource planning & forecasting, resource allocation and project staffing needs with a focus on balancing organization profit and long-term client opportunity
  • Design and translate the workforce strategy into a deployment strategy
  • Define and execute strong resource management processes like rotation of employees, cross skilling the staff for optimum utilization
  • Responsible to manage the Resource Management dashboards for Variance analysis on staff Pyramids and demand management
  • Fulfill demand for technology practice leaders and client partners by assessing needed skill sets, identifying gaps and surpluses, and establishing strategic initiatives to optimize utilization of internal talent
  • Analyse and present trends on hiring, resource movement, utilization, bench ageing, resource consumption, skills utilization
  • Share resource management best practices with stakeholders for improvement/ buy-in
  • Reporting and RMG dashboards presentation to management and delivery heads
  • Provides analyses of workforce management KPIs and establishes action plans to resolve trends that are not aligned to objectives
  • Collaborate with global executive and leadership team; take ownership in maintaining high quality standards of client deliverables contributes to policy/program development
  • Manages and maintains all headcount approval requests across all Delivery Units
  • Support business for all hiring requests and approval.

Associate Manager

Aditi Technologies
- 09.2015
  • Working with Business stakeholders on the new projects and updating it on portal and to maintain resources on Bench and their ageing
  • Facilitate weekly BU Level resource calls and determining needs of the business in a resource capacity
  • Attend revenue management forecast calls for any questions about scheduling, bill rates, and provisional status
  • Analyse resource management reports including Missing Time, Utilization, and Resource Forecast Reports on a weekly basis
  • Collaborate with management groups to derive initial data, to build bench report for the organization
  • Communicate with Project Managers, Directors, GMs and PMO's to ensure all data is accurate for forecasting or assisting in other aspects of the business
  • Resource allocation in portal and updating the duration of their work in Projects and pending transactions on ageing resources
  • Monitoring Resource deployments within the accounts for new opportunities and identifying the right skill for the resource requirements
  • Tracking Opportunities - Ramp ups & Ramp downs across the BU's and tracking resource level billability trend
  • Planning for minimizing Unbilled and Investment resources across the BU on a weekly basis
  • Working with Business Heads/Project managers on Rotation of resources after a specified duration in the project.

Admin Executive

Intel Technologies
- 09.2008
  • Calendar Handling
  • Handling logistics support for Sr
  • Executive Visits (Open Forums)
  • Successfully handling the team events (Owned the entire logistics)
  • Preparing Minutes during sessions, staff meetings and Ops review meetings
  • Preparing a PPT presentation of the same
  • Scheduling the Extended & Bi-weekly staff meetings for manager & team members
  • Co-coordinating with Corporate services on issues relating office/lab space, resolving operations issues and reporting out to the team
  • Generating new enquiries, handling telephonic enquiries & admin related issues.

Telemarketing Executive /Customer support Executive

HSBC
  • Support provided for inquiry on Balance, Transaction Details, Annual Interest Rates
  • Log on the complaints and will be transferred for concerned department for Necessary Action
  • Clearance will be done on Cheque payment in different modes on credit availed
  • Give addition support and information to the customer for the usage of Credit Card
  • Motivate the Customer by providing the information about the latest offers depending on the transactions.

Education

BCA - Computer Application

Jaya College of Arts & Science
Thiruninravur, Chennai
02-2004

Skills

  • Department Oversight
  • Departmental management
  • Staff Management
  • Strategic Planning
  • Results Analysis

Languages

English
First Language
Tamil
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Global Workforce Manager

Unisys
10.2015 - Current

Associate Manager

Aditi Technologies
- 09.2015

Admin Executive

Intel Technologies
- 09.2008

Telemarketing Executive /Customer support Executive

HSBC

BCA - Computer Application

Jaya College of Arts & Science

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Sangeetha Saraswathy