Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sangeetha Saravanan

Chennai

Summary

Experienced with handling customer inquiries and providing effective solutions. Utilizes excellent communication and problem-solving skills to manage complex issues. Track record of fostering positive customer relationships and enhancing service quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Support Executive

Triyam Healthcare IT
09.2022 - Current
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Delivered high-quality customer service to healthcare clients, answering questions, resolving issues, and providing solutions for technical difficulties.
  • Managed troubleshooting processes, identified root causes, and escalated complex issues to technical teams when necessary.
  • Collaborated with internal departments (e.g., product development and technical teams) to ensure seamless integration of IT systems.
  • Documented and tracked customer inquiries and feedback, contributing to system improvements and customer satisfaction initiatives.
  • Maintain HIPAA-compliant processes for handling patient data and sensitive healthcare information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Executive

Metropolis Healthcare
03.2021 - 08.2022
  • Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Escalated critical customer issues to supervisor immediately to avoid more complications and canceled policies.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Delivered prompt service to prioritize customer needs.

Education

Bachelor Of Computer Applications - Computer Science

Valliammal College For Women

MBA - HRM

Loyola College
Chennai, India

Skills

  • Communication Skills
  • Relationship building
  • Documentation and notes
  • Workflow planning
  • Online chat and email
  • Scheduling
  • Report preparation
  • Good listening skills
  • Creative problem solving
  • Teamwork skills

Accomplishments

  • Implemented Efficient Ticketing and Issue Resolution Processes.
  • Ensured Data Security and Compliance.
  • Improving Customer Satisfaction.
  • Maintained appropriate SLA's to accomplish high level standards.
  • Collaboration and Cross-Departmental Support.
  • Documented and resolved issues related to production support workflow which led to closure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.

Certification

  • SQL - Essentials & Masters
  • Positioned First in District E Zone Level North (Kho-Kho)- 2015 & 2018.
  • First class with Distinction in (Tamil & English) Typewriting Junior & Senior Grade at Government of Tamilnadu technical Education.
  • Participated in Lions Club International peace post Contest.
  • Participated in SEN Hospital's Marathon (A Run For Dengue Awareness).
  • Participated in Road Safety Awareness Campaign-Chennai Traffic Police Committee.

Languages

Tamil
English

Timeline

Customer Support Executive

Triyam Healthcare IT
09.2022 - Current

Customer Service Executive

Metropolis Healthcare
03.2021 - 08.2022

Bachelor Of Computer Applications - Computer Science

Valliammal College For Women

MBA - HRM

Loyola College

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Sangeetha Saravanan