Sangeetha Shyamala

•Experience in project and process transitions, stakeholder coordination and operational handovers.

•Led process transitions for global clients ensuring 100% on time delivery.

•Developed and monitored transition plans, risk logs, achieving zero disruption during handover.

•Delivered on projects key objectives with agreed budgets, timelines and standards

•Facilitating communication between teams, stakeholders and clients

•Managed transition teams ensuring knowledge handover readiness

•Manage daily operational activities of the team of analysts

•Coordinating and guiding team in offshore as well as onsite.

•Nurtured productive relationships with external vendors.

Resolved project issues and maintained ongoing communications with clients

Corporate Applications: Aviva Insurance UK

● Prepared and managed project plans from end to end, meeting required milestones.

● Maintained a database of banking client and associated projects.
● Prepared periodic project status reports.
● Nurtured productive relationships with external vendors.
● Resolved project issues and maintained ongoing communications with clients.
● Prepared status reports and project budgets.
● Established project goals and made adjustments as needed.
● Presented detailed project plans and proposals to upper management for approval.
● Coordinated with vendors and clients on various project

● Delivered on projects' key objectives with agreed budgets, timelines and standards

● Built and nurtured professional relationships with wide range of stakeholders

● Acted as single point of contact for stakeholders.

Mortgage/ BFSI:

• Manage daily operational activities of the team of analysts
• Assign tasks and monitor performance of the team
• Set job expectations; planning, monitoring, appraising and reviewing Performance of Leads
• Communicate regularly with project stakeholders and provide consistent follow up on the status of issues
• Providing support to the Team in order to meet accuracy, productivity and TAT per agreed standards
• Regularly interacted with clients regarding satisfaction issues, expectations, and potential projects
• First point of contact for client engagement / escalations
• Effective at complex problem resolution and expected to assist in resolving all difficult issues, expanding the solution to include infrastructure, architecture, and multi-tier tools and business system strategies
• Design management reporting packages to communicate business result transparency to all constituents
• Drive continual process improvement to streamline business management processes and remove redundancies.

• Have been part of Knowledge transfer and providing training on knowledge transfer from client end to offshore team
• Managed daily A/P processes; manage vendor/supplier relations; and oversee the timely, accurate processing of invoices, purchase orders, expense reports, credit memos, and payment transactions
• Reviewing SOPs and making them standardized
• Backup Planning, Employee Performance Rating, Development Planning
• Manages the growth and success of the BU and its team members
• Responsible for the employee experience for support services include customer care, onsite and web experiences
• Evaluate and monitor employee feedback and help desk volume, and respond to users communications to improve overall experience
• Conducts WebEx meetings and training with onshore counterparts.

• Managing Accounts Payable processing team of 40+ employees with daily workforce allocations
• Transitioned 3 processes from US to India
• Have been a part of the management Team for process improvement decisions and implementation
• Have achieved SLAs within 45 days of transition
• Maintain track of all queries received, analyse them and ensure timely and accurate reply
• Managed the accurate and timely processing of invoices for a retail organization
• Support process improvements initiatives and related projects
• Respond to critical vendor and internal client inquiries (first level escalation cases)
• Set job expectations; planning, monitoring, appraising and reviewing Performance

• Handled 7 different clients of Accounts Payable and managed a team size of 27 members
• Managed 100% compliance of meeting SLA's and KPI's in accordance with master services
• Preparation of reports like weekly KPIs, Monthly billing, SLAs and sending them directly to clients
• Providing support to the Team in order to meet SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries
• Regularly interacted with clients regarding satisfaction issues, expectations, and potential projects
• First point of contact for client engagement / escalations

• Resolve complex claims-processing issues; settlement related queries participate in quality-control audits; and monitor claim status updates
• Maintain a record of the quality check and provide process related feedback to the team members
• Taking care of escalation and exception queries and resolving them
• Escalate performance related issues with respect to assigned team members in a timely manner (PIP).

• Dealing with Accounts Payable unit of the Conway US Logistics Firm
• Handling emails and resolving by contacting the onshore client to get the payment settlements done as per TAT
• Maintain a quality check of processing and set for final settlements of payments
• Taking care of clients' exception queue, customer grievances and providing payment resolutions for reprocessing.

• Dealing with Stocks, Shares of BNY Mellon Clients and releasing their payments
• Settlement of investment funds as per request and banking transactions
• Auditing the processed transactions and sending it for check selection or reprocessing.