SANGEETHA V.
Bangalore
Summary
Dynamic professional with extensive experience at Concorde Motors India Limited, excelling in sales management and customer service. Proven track record of achieving targets and enhancing customer satisfaction through effective relationship management and team collaboration. Proficient in data reporting and conflict resolution, driving results in high-pressure environments.
Overview
29
29
years of professional experience
Work History
Customer Advisor for Tata Cars
CONCORDE MOTORS INDIA LIMITED
09.2006 - Current
- Company Overview: 100% Subsidiary of TATA MOTORS LTD
- Attending and assisting the customer in purchase of new cars
- Explaining the features, advantages, and benefits as per the customer requirements
- Comparing with the competitor products with various consumer schemes and exchange benefits
- Assisting in the finance schemes based on the customer profile
- Ensuring that the given targets are achieved on volumes as well as value-added service as per the company's norms
- Coordinating with various departments right from finance, Admin, PDI, Accessories, RTO, Delivery
- Delivering the car as and when required by the customer and educating the various features and operation during the delivery
- Taking feedback and reference if possible
- 100% Subsidiary of TATA MOTORS LTD
- Promoted as Brand Champion in the year 2010 for NANO (for Tata Motors dream come True project)
- Maintaining the team and allotment of initially production vehicles to the customers as per the booking priority
- Interacting with all the booked and enquired customers with proper updates on the newly launched product
- Ensuring the team target is always met in all aspects
- Conducted various events and activities like Corporate, Apartments, Banks, Road Shows, Floats etc., to generate enquiries
- Ensuring the generated enquiries are analyzed and converted to retail as early as possible
- Interacting with the manufacturer’s Territory Sales Manager to support us in conducting various activities
- Preparing various reports as and when required by the auditors
- Ensuring that the policies of sales processes are adhered to by the team for smoother operations and ensuring customer delight
- Promoted as ‘In Charge- Sales’ in August 2014 and asked to take over operations of our K R Road Showroom
Front Office Hostess
CAUVERY MOTORS PVT LTD.
12.1999 - 08.2006
- Attending the telephonic & walk-in enquiries
- Monitoring the source of the enquiries and distributing the same to the concerned executives for further follow-ups
- Ensuring the display vehicles are neat and clean as per the norms of the manufacturer
- Coordinating with both sales and service department as per the customer requirements and needs
- Maintaining the attendance register
- Monitoring the movement of both the company owned and test-drive vehicles
- Coordinating with the travel agents for the Air, Rail Bus ticketing for the movement of senior officials of the company
In Charge for Component Assembly Division
BPL LIMITED
05.1996 - 11.1999
- Managing the team to achieve the target given by the management on weekly basis
- Preparing the required reports highlighting the target against achievement on a weekly basis
- Maintaining the inventory of the various components and recording the same of both the raw and finished goods
- Closely monitoring the movement of components both inward and outward through proper register and documents
- Producing reports as and when required by the management for audit purposes
Education
P.U.C -
Skills
- Proficient in MS Office Suite
- Experienced with Internet Applications
- Experienced with MS Outlook
- Sales management
- Customer service
- Data reporting
- Customer relationship management
- Team collaboration
- Conflict resolution
- Product knowledge
- Delivery coordination
- Complaint handling
- Multitasking Capability
- High-energy attitude
Languages
English
Tamil
Kannada
Telugu
Hindi
Personal Information
- Father's Name: Vijayakumar G.
- Date of Birth: 10/18/77
- Gender: Female
- Nationality: Indian
- Religion: Hindu, Mudalaiyar
Timeline
Customer Advisor for Tata Cars
CONCORDE MOTORS INDIA LIMITED
09.2006 - Current
Front Office Hostess
CAUVERY MOTORS PVT LTD.
12.1999 - 08.2006
In Charge for Component Assembly Division
BPL LIMITED
05.1996 - 11.1999
P.U.C -
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