Sangeetha Vadivel
Bangalore
Summary
Senior Storage Admin, with over 12+ years of experience in technical support, enterprise IT infrastructure, networking, and storage solutions. Adept at managing customer relationships, troubleshooting complex issues, and ensuring optimal performance of enterprise storage environments. Passionate about providing a seamless customer experience while driving continuous improvement and innovation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Storage Delivery Lead- UK Data Center
DXC Technologies
Bangalore
09.2020 - Current
- With extensive experience in SAN architecture and Brocade SAN switches, I am a results-driven Senior Storage Admin-L3 with immense knowledge of ITIL processes.
- I provide continuous improvement to meet service level agreements, and I am a successful Delivery Lead for the UK data center, supporting top UK customers
- I implemented PRINCE2 PM best practices to improve project delivery and reduce delays by 20%.
- As a result, I achieved cost savings of $34750 by migrating and consolidating storage for the UK data center and was featured on the DXC success stories page
- I primarily work on change management projects related to storage and switch migration, upgrades, consolidation, and decommissioning. On critical issues, I raise JIRA tickets to the engineering team.
- I handle the Project from start to final deliverables
- I am proficient in creating project scope statements, business cases, COP (Cut-Over Plan), POC (Proof of Concept), and SOPs.
- Additionally, I monitor daily progress, such as running health checks and sending daily and weekly reports to D-level management. Efficiently handle RCA and escalation calls.
- I schedule weekly calls to review UK environmental risks, conduct technical reviews, and maintain a problem statement and risk register.
- I prioritize critical risks and work on mitigating them in the client's environment.
- I work closely with the engineering team to create a new proof of concept and execute automation scripts.
- I have devised multiple automation ideas to reduce FTE costs on day-to-day tasks.
Senior System Admin
Decision Minds India Pvt Ltd.
Bangalore
08.2017 - 02.2018
- Company Overview: Decision Minds is a US-based start-up company
- As a Senior System Engineer, I led a team of five members in storage-related
- Our team managed periodic upgrades, changes, and risk in banking
- We upgraded the system to the latest OS version as per company standards
- I conduct bi-weekly calls with top D level management to share project progress.
- Additionally, I conduct weekly team meetings to track progress status and share performance feedback with team members
Technical Consultant II - L2 Engineer
HPE Enterprises
Bangalore
09.2012 - 07.2017
- Provided remote support to EMEA Customers
- Provided L2 remote support for HP 3PAR storage Arrays
- As a mentor and trainer, I worked to minimize escalations and assist peers with training new team members
- I have strong knowledge of RAID technologies, thin provisioning, zoning, virtualization and replication
- Worked extensively on P1 and P2 issues with unavailable data and provided root cause analysis
Project Engineer
Wipro Technologies
Bangalore
01.2010 - 09.2012
- Worked as Storage L2 engineer supporting EMC-Clariion,Celera and VNX storage devices
- Managed and handled the shift, ensuring optimum adherence to service level objectives by processing tickets in the absence of managers
- I have been honored multiple times for maintaining 100% customer satisfaction score for Mission Critical clients
- Worked on resolving Data Loss/Data Unavailability situations, SP down situations, and other P1 and escalation issues
- Provided RCA for all P1 incidents reported
Education
Master - Computer Science
Christ University
Bangalore07.2009
Skills
- Technologies
- SAN And NAS Technologies
- HPE3PAR Primera : Switches : Brocade
- Replication, Snapshot, deduplication & compression
- Migration & Decommission, Performance, and upgrades
- Basic networking troubleshooting
- Basic Linux troubleshooting steps
- Protocols: FC, FC0e, FCIP, Ethernet, NFS, TCP/IP, OSI, AWS S3
- Knowledge of NVMe-OF protocol
- Tools: ServiceNow, SM9 Confluence, Jira
- Project Management : PRINCE2 Practitioner
Certification
- Prince2 Foundation and Practitioner Certified
- Microsoft Azure Solution Architect Expert-Level Certified
- Microsoft Associate in Azure Admin (AZ-104) certified
- Brocade SAN Administration Certified
Languages
- English, Native or Bilingual Proficiency
- Tamil, Native or Bilingual Proficiency
- Kannada, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
Hobbies and Interests
- Event Organizer for Fun Friday and employee engagement activities.
- Singing is my passion. I actively take part in Corporate Culturals and won several prizes.
- Event organizer for Townhall and All-Hands Meet for VPC Project.
Honors And Awards
- Best performer Award, 04/01/21
- Best Collaborator Award, 10/01/23
- Hackathon Top 10 participant award, 11/01/24
Supported Causes
Volunteered to help needy and orphaned children as part of the DXC CSR and 'MY KARTAVYA' program.
Timeline
Storage Delivery Lead- UK Data Center
DXC Technologies
09.2020 - Current
Senior System Admin
Decision Minds India Pvt Ltd.
08.2017 - 02.2018
Technical Consultant II - L2 Engineer
HPE Enterprises
09.2012 - 07.2017
Project Engineer
Wipro Technologies
01.2010 - 09.2012
Master - Computer Science
Christ University
Similar Profiles
Andres Solórzano VillaseñorAndres Solórzano Villaseñor
Change Management Lead at DXC TechnologiesChange Management Lead at DXC Technologies
SIVARAMAN GOVINDASAMYSIVARAMAN GOVINDASAMY
Associate Manager Infrastructure Services at DXC TechnologiesAssociate Manager Infrastructure Services at DXC Technologies
Bala Swamy PasalaBala Swamy Pasala
SME/ Tech Lead and Associate Manager. at DXC TechnologiesSME/ Tech Lead and Associate Manager. at DXC Technologies