Sangeetha Verma

• Develop financial plan and oversee financial budgeting and forecasting for the business. Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
• Manage the profit and loss statements/reports and cash and balance sheet to ensure the financial integrity which can help management to make financial decisions and investigates means to improve profitability. Responsible for correct financial reporting to business units and Division.
• Review the actual results against the budgeted goals to identify and correct accounting issues and variances. Ensures business processes, administration, and financial management and act as a key decision maker for financial related commitments in business projects.
• Maintains an accurate report tracking and record keeping system for all financial statements required for company documents and for future audit reference.
• Participates in the execution of changes to procedures, policies, and systems to facilitate expansion, compliance, and scaling of the business other financial needs as necessary. Establish and maintain financial policies and procedures for the business unit. Understand and adhere to financial regulations and legislation.
• Review financial data and prepare monthly, Quarterly and annual reports. Internal and external deliverable of reports to the respective stake holders. Enhance the financial processes for profitability and revenue growth.
• Coordinate with operations, sales, marketing, and customer service teams to supervise and support in business operations effectively.
• Created organizational structures to improve accounting and finance functions.
• Manage financial monitoring and reporting systems, track division budgets and financial indicators, including billability, accounts receivable and accounts payable; Operational metrics and comply to all contract reporting requirements; review all projects’ expenditure; control cash flow; financial systems; develop the division / portfolio’s operating plan.
• Review contractual documents and ensure standard financial clauses and commercials (pricing) guidelines are adhered and as well compliance in business unit perspective and ensure margin are adhered and tracked. Provide financial support and advice to management in closing business deals.
• Support process improvement initiatives to achieve financial goals.
• Ensure vendor setup and payment, administration of bank accounts and account reconciliations.
• Drive revenue stream development through strategic collaboration and partnerships.
• Trained new and existing staff members in various financial procedures to prepare for career opportunities within the organization.

• Responsibilities is to take care of process related to Discounts/Rebate/Service credits/SLA to the clients at contract level by provisioning and then actual payout is done based on the contractual agreements including new clients.
• In charge of a Unit - Maintain and adhere the documented contracts (from clients), Verifying and confirming the accuracy and tracking considerable variations Balances and Payments (7 ISU’s).
• Preparing the process documents, maintain and make the changes whenever necessary and to be notified to the respective stakeholders.
• Discounts /Rebate reports along with the contracts clauses to be tracked and sent on monthly/Quarterly and Yearly basis to CFO.
• Actual computation to be done for client based on the inclusion and exclusions and execute the payments process by adhering to the country norms/tax of the respective Geographical division by doing the possible checks and the currency rates.
• Quality check on the overall quarterly provisions entries adhering to the accounting standards and identify the risk and take necessary steps.
• Discounts/Rebate entries to be passed on Quarterly basis and provision the same based on billing method wherever clause is applicable and prepare the closing schedules.
• Internal and external Audits meet and clarify the points on basis the quarterly activities are executed as per the contract
• Involved in Automation of VD module, testing and the same is live to the users

• Monitor, control and communicate status during transition and implementation, contractual requirements, and financial budgets, Revenue , P&L and operational metrics.
• Governance and Reporting: Delivers or contributes to the production and collation of status reports and relevant management information, ensuring the right level of quality is achieved, across projects and work streams ensuring these are captured within the PPM Tool
• Monitoring and Control: Uses established project methodologies to control, log, manage and monitor project timescales, resources, costs, risks, revenue realization, milestones and outcomes; and budgets, ensuring the right level of quality is achieved and escalating as appropriate to overcome delays, difficulties or cost over-runs.
• Collaborate with Deliver excellence team and ensure Project workbench and grouping and CSI is tracked and responded timely.
• QA & Work Order: QA to confirm that they have been resolved, and confirms that plans and status aligned.
• Finance and Resource Management: Supports the collation, preparation and updating of financial and resource data and of financial and resource forecasting, ensuring that data is accurate, relevant and to right level of quality. Financial and Yearly accruals for TCS and client. Track contract and SOW to ensure approvals, budgets and therein allocations.
• Stakeholder Management: Provides input to the stakeholder management and communication plan, working with communications work streams across the Group to ensure plans are aligned and monitor the delivery of defined stakeholder activities.
• Internal/External Relationships: Builds and maintains relevant internal networks to share knowledge and best practice and to build the profile and capability of the PMO and change management Community.
• People and Self Development: Takes responsibility for self development, actively seeking and providing feedback and responding accordingly with Operations Team and Unit PMO.
• Risk: Timely and accurate completion of reports, resource and milestone tracking and other operational measures .
• Resource Management: RM SPOC and responsible for driving key RM initiatives, handle Onboarding /Releases & resignations process, headcount metrics, interface with Recruiting, procurement for timely staffing. Also provide resource tracker update to client project wise deliverables as per the statement of work and contract.
• Prepare and sign- off Demand plan in consultation with Managers and follow up with RM
• Billing, Invoices submission & Collection/Account Receivables: Ensure billing done and completed before the stipulated cut off and deliverable of invoice to client in format agreed. Track and record collection summary and publish to Finance and AR team on the receivables.
• In charge of Invoice feed from TCS to client procurement team during testing and production phase and ongoing support for tool from client end (Automation initiatives) to reduce the errors through manual tracking.
• Handling Resource related overseeing all IT (and in some cases non-IT) employee time allocations and work in a variety of disciplines. Being in Resource Manager involved in the day-to-day management of technical staff, employee development, performance reviews, budgeting, status reports, and other general administrative duties.
• Also Handling Learning & Development and HR related support to be addressed within the project which also includes release management and resignation, transfer etc.
• Career fairs and other recruiting initiatives to be planned early and informed to Unit level recruitment if proper staffing not met
• Manage the resources are trained and current in technology and relevant business disciplines.
• Responsible for staff allocation activities to meet project and business demands. Assigns resources to projects as requested and tracks resource utilization.
• Tracks and monitors resource utilization across all activities and ensures proper staffing levels to meet business demands and publish dashboard/reports includes weekly reports and day to day basis report.
• PMO Support- involvement in all aspects of a Project's lifecycle including:-Negotiations for internal access and PMO set up. The instigation of PMO procedures so I have set the ground rules and processes with collective teams. Involvement in finance, resourcing and project planning activities.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

TCS-Maitree is an initiative of Tata Consultancy Services that cultivates and propagates volunteer-driven, meaningful activities for TCS associates and their families across the globe. Maitree (means friendship), was started in February 2002, with an aim to deploy corporate sustainability through volunteering for internal community (TCSers and their family members), external community (underprivileged /differently abled communities) and the environment.

• Planning and organizing (Employee engagement activities wrt Associate engagement and corporate social responsibility (External Community) and Environment sustainability and conducting surveys and customer satisfaction index
• Internal Maitree Branding and effective communication (Mailers, Internal Broadcast, Posters, Knome, and Knowmax etc) maximize event interest that delivered exceptional result such as recruitment of volunteers/ new members, Birthday mailers for HRO’s.
• Effective management of Volunteers and adhering to audit systems/process
• Corporate Sustainability through associates engagement at workplace, for external community and for environment through associate volunteering engagement and awareness programmes (associate driven clubs, calendar events, special/international days / Campaign, Education/Skill development, economic empowerment, Health Awareness, enabling societies through IT core)
• Created an Action plan for FY and to conducted events like Special days, Calendar days, Celebrations & Festivals, Clubs, Talent Sustainability and external community initiatives
• Organize and plan: TCS 10Km and 5Km organized and executed well.
• Health and wellness of the associates through Health talks, Motivational/Yoga Programs, Dietary , Fit4life, Sports Club, Ergonomics, Health camps, Blood Donation camps, Eye camps etc
• Health, Safety and Environment initiatives through clubs and social responsibility towards external community
• Managing and monitoring the clubs like Yoga, Music, Guitar, Dance, Toastmaster, Karate, Club Red, Ecology, Adventure & trekking, Quiz club, Photography club etc and therefore enhancing the talent
• Fun & games (Fun @ Work), Parenting workshop, women centric activities and focus
• Awareness mailers to the associates wrt health, safety & environment
• Prepare Monthly, Quarterly, Yearly Reports and sharing the achievements through PowerPoint presentation to project the report for various requirements like HSE audit, branch level report.
• Planned, implemented and evaluated events and fund raising activities, reported on event progress and Budget Preparation and Budget management.
• Increased in no of Volunteers, no of participants & beneficiaries and no of participants and increase members in clubs for the welfare of the employee
• External community initiatives includes Education/Skill Development, Personality enhancement, Charity to Devnar school for blind, Zila Parishad High school(Miyapur & Manikonda), PAWMENCAP(physically and mentally challenged children), Desire Society (a home for HIV affected children)
• Economic empowerment and women centric support given to 4 NGO
• Volunteer driven program, donation drive, environment walk and awareness, vehicle pollution checks and services, sessions by doctors, tree plantation, focus on Education, health, Economic empowerment and environment.
• Satisfying the stake holders and vendors and therefore tracking payments.
• Give India monthly payroll giving program supported and conducted floor walks, voluntarily charity drive.

• The Nielsen Company (TNC) – North America (Market Research)Introduced new methods, practices and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Role is to maintain the freshness of entire database for the end client.
• Learnt more or less 75% of the sub processes (cross trained with self-interest) within the first 6 months.
• KRA included completion of tasks assigned, Quality maintenance.
• Handling Roles & responsibility assigned apart from the KRA, Taking initiative in terms of jobs received from the client end thereby reaching 100% adherence
• Process improvements Ideas implemented with the ways Market research effectiveness in deriving results.
• Beside was in-charge and owned up the creativity & innovative within our projects employee engagement activities like birthday celebrations, Fun at work, Celebrations etc
• Trainings/Workshops actively participated.

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction. Handling UAE process in establishing good contacts with the clients seeking their opinions on improvement.
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Improve the services offered to the customers and take the necessary feedbacks for improvement.
• Look after the billing, maintenance, planning, marketing, advertising and finance. Analyze the data collected and target the marketing.
• Retrieve customer information’s to evaluate and upgrade the current services and products.
• Keep in touch with the customers through variety of means like advertisements, telephones and E mails.
• Assist in the activation and engagement of various customer segments and drive revenue through development of the appropriate contact and offer strategy through email and other channels
• Assist with campaign management strategy and execution against target segments
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
• Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.

• Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
• Handling customer in queries, complaints, billing questions and service requests and manage a high –volume workload within a deadline-driven environment
• Make service changes, recommend service and also to provide detailed and accurate accounts of customer calls for preventing of future audit issues.
• Consistently meet end to end and/or exceed supervisor’s expectations .
• Understanding the customer issue and resolving within Turn Around time.
• Also have an experience in handling banking process related queries in Customer Service Activities such as account opening, account related issue, secure online payment, updating current offers and benefits.
• Handled in the banking process of Credit cards process, later moved to banking department in 6 months for savings – current accounts process. Within 1 yr moved to Loans department and handled personal and home loans related products.
• Opening an online Fixed deposit as per customer demand with the updated interest rates, cheque processing and fulfill the business requirement the same when required.
• Providing SMS alert service to update the customer account transactions.
• Gained Knowledge in Loans related product (assets like personal, home loan etc) and later in moved to NRI banking process within 1 yr.

• Worked in both inbound and outbound projects as customer support officer .
• Initially I was in U.K campaign and used to generate leads (sales) by dialing the given database for Mobile campaign and B2B projects.
• Later I was promoted as Senior Executive for US inbound projects where I was moved to take incoming customer queries
• After 6 months of service I was further promoted as a Group leader for Australian campaign. I used to Segregate the given database, make conference calls to clients for updates and send sales track reports.
• Listened to customers' questions and concerns to provide answers or responses.