Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic
Sangita Ghosh Biswas

Sangita Ghosh Biswas

Kolkata

Summary

Dynamic Customer Relations Executive with a proven track record at Kutchina Home Makers, excelling in enhancing service quality and automating office operations. Skilled in financial recordkeeping and customer service, I effectively trained teams and organized impactful promotional events, driving engagement and improving overall customer satisfaction.

Overview

15
15
years of professional experience

Work History

Customer Relations Executive

Kutchina Home Makers Private Limited
Kolkata
08.2013 - Current
  • Organised promotional events and activities to enhance the company's public image.
  • Monitored competitor activities to stay ahead of industry trends.
  • Provided technical support for customers on products and services.
  • Worked closely with management team in setting up goals for enhancing overall quality of service provided by the organisation.
  • Provided administrative support to the back office staff including filing, photocopying, faxing and data entry.
  • Maintained accurate financial records including invoices, payments, receipts and other transactions.
  • Assisted in training new employees on back office procedures.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Prepare the monthly closing report.

Cashier and Administrator

Future Marg Realty Ltd
Kolkata
11.2011 - 04.2013
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.

Co-ordinator

Shamon Engineering Corporation
Kolkata
04.2010 - 10.2011
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Coordinated with other departments to ensure projects were completed on time and within budget.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.

Education

Master of Arts - Bengali

Rabindra Bharati University
Kolkata, Inida
04-2011

Skills

  • Customer service
  • Technical support
  • Data entry
  • Financial recordkeeping
  • Event management
  • Microsoft Excel
  • Team collaboration
  • Administrative support
  • Strong interpersonal skills
  • CRM software proficiency
  • Report generation
  • Computer proficiency
  • Microsoft office expertise
  • Microsoft Office Suite
  • CRM software

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Accomplishments

  • I was awarded so many times from Kutchina for best performance

Affiliations

  • As a human, I am always involved with different types of social work and other activities

Timeline

Customer Relations Executive

Kutchina Home Makers Private Limited
08.2013 - Current

Cashier and Administrator

Future Marg Realty Ltd
11.2011 - 04.2013

Co-ordinator

Shamon Engineering Corporation
04.2010 - 10.2011

Master of Arts - Bengali

Rabindra Bharati University

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Sangita Ghosh Biswas