Sangita Muhury
Bengaluru
Summary
Dynamic Manager with extensive experience at State Street Corporation, excelling in control design and risk management. Proven track record in enhancing operational efficiency and compliance through cross-functional collaboration and innovative process improvements. Skilled in SAP and adept at fostering strong relationships, driving significant productivity gains and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
STATE STREET CORPORATION
Bangalore
09.2024 - Current
- Perform control design and operating effectiveness reviews in line with State Street Framework including documentation of RCMs and results of Control design and effectiveness testing.
- Perform walkthroughs with business unit management and subject matter experts identifying areas of risk and control weaknesses and opportunities for improving the risk environment.
- Evaluation of the control design and operating effectiveness of the end to end process to ensure operational and compliance risks are appropriately mitigated, and regulatory obligations are met.
- Liaising and collaborating with Business and Risk teams to oversee and manage monitoring and testing programs in accordance with State Street requirements.
- Collaborate with business process owners to assess control deficiencies, recommend remediation strategies, and monitor the implementation of corrective actions.
Assistant Manager
STATE STREET CORPORATION
Bangalore
07.2022 - 08.2024
- Perform annual scoping and risk assessment based on financial statement impact and complexity of the business processes as per Sarbanes Oxley 404 (SOX) framework for identification of in-scope & out of scope business areas / processes.
- Conducting and overseeing walkthroughs with Business Process Owners and collaborating with key stakeholders.
- Performing and leading analysis of internal & external findings monthly to assess for impact as part of SOX issue management process that includes:
- Assessment of issues as Control Deficiency.
- Coordinating with businesses for control deficiency evaluation based on impact.
- Reconciliation of issues between EY and SSC and inputting / tracking EY identified issues on Archer.
- Review of quarterly Management Representation Letter for SOX impact.
- Performed scoping and risk assessment for Recovery and Resolution Plans and identifying plans to review and identifying key sections from plan for detail review.
- Preparation of flowcharts based on walkthrough and discussion with stakeholders.
- Performing and identification of key controls for testing and follow-up with process owners for discrepancies noted.
- Supporting in preparation of quarterly reporting of Program Status to Senior Management.
- Facilitate communication between internal audit, external auditors, and finance teams to ensure successful audits and minimize control gaps.
Assistant Manager
STATE STREET CORPORATION
Bangalore
12.2020 - 06.2022
- Applying and creating new improvements in the business process and re-engineering methodologies and principles to conduct process modernization.
- Analyzing and improving business processes to improve overall workflow efficiencies and effectiveness.
- Managing Process improvement - delivering productivity gain, TAT improvement and improve Client Satisfaction. Building professional relationship with business units to manage day-to-day business issues and future growth and interacting with the clients to resolve issues.
- Providing effective and timely feedback to the team members about their quality performance.
- Ensuring smooth operations through regular monitoring, training, performance measurement & by building highly motivated workforce through timely coaching, mentoring & appreciation.
- Ensuring all processes are performing as per the agreed terms in Service Level agreement Timely & Accurate. Ensuring compliance to performance management framework.
- Reviewing reports on a day to day basis, initiating action as required.
- Ensuring end to end KPIs are set for all activities within the team and strive towards achieving the end goal of the process.
- Identifying ad-hoc customer requirements / exceptions and ensuring that the requirements are fulfilled with a sense of urgency.
- Ensuring standard operating procedures and SLA's are maintained for all processes. Monitoring control dashboard elements on a weekly basis and drive improvements.
- Arranging the Escalation log calls/Status calls on weekly basis within internal team and external teams to ensures the pending items are cleared at earliest.
- Identifying error on pre invoice and updating the same on ICAMS to capture all internal errors and identifying the corrective actions/root cause for the same.
- Involved in closure of Corrective action though ICAMS for NA, EMEA regions. Verifying the adjustment done for error identified in the process.
- Involved in performing KPI, RTA, Weekly reports, Daily control report.
- Part of Control and Oversight team to monitor the SLA of individual teams' activity.
Lead Financial Analyst
EY, GBS (INDIA) LLP
Bangalore
07.2012 - 07.2019
- Evolved innovative tactics and judiciously mobilized & managed resources to put the process on the path of growth and profitability.
- Achieved excellence in meeting SLA metrics through efficient resource planning, by forecasting and through efficient Productivity & Quality performance measures.
- Responsible for monitoring overall functioning of processes through maintaining KPIs, managed day-to-day operations reports and identified improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Handled and resolved escalations/ customer complaints while in line with SLA and KPI's in terms of Quality/ Productivity/ Escalations/ Transfers.
- Reported SLA's, analysis on deliverables such as the Turn Around Time, Customer Satisfaction as agreed with the client.
- Coordinated with cross functional teams to get to the root cause of the issue and brainstorm to find resolution.
- Expedited decision making across global customer experience teams by demonstrating the issue through data-driven insights along with possible workaround and solutions.
- Credential of winning 'Annual award for the year 2015 and 2017' for Outstanding Performance with EY.
- Felicitated with several 'Spark Extra Miller Rewards' for going beyond the call of duty & exceeding the expectations in terms of performance.
- 'Elected as Subject Matter Expert' to train the new hires.
Education
Master of Business Administration -
Sikkim Manipal University
01.2015
Bachelor of Business Management -
CMR Institute of Management Studies
01.2012
XII -
Ascent Academy Junior College
Assam01.2009
X -
Sacred Heart School
Assam01.2007
Skills
- SAP
- Control design
- Control testing
- Cross-functional collaboration
- Excel
- Word
- PowerPoint
- SOX compliance
- Risk management
Certification
Project Management Professional (PMP), Project Management Institute (PMI)
References
Available on Request
Languages
- English
- Hindi
- Bengali
- Assamese
Personal Information
Date of Birth: 08/26/91
Timeline
Manager
STATE STREET CORPORATION
09.2024 - Current
Assistant Manager
STATE STREET CORPORATION
07.2022 - 08.2024
Assistant Manager
STATE STREET CORPORATION
12.2020 - 06.2022
Lead Financial Analyst
EY, GBS (INDIA) LLP
07.2012 - 07.2019
Master of Business Administration -
Sikkim Manipal University
Bachelor of Business Management -
CMR Institute of Management Studies
XII -
Ascent Academy Junior College
X -
Sacred Heart School