Sangita Patra
Technical Lead | Associate Consultant, C3A
Kolkata
Summary
Technical Team Lead and Support Lead with 13.5 years of experience in AS/400, SharePoint, Power Automate. Expertise in system integration, automation, and agile project management with proven ability to lead support operations, manage SLAs, and deliver business-critical solutions. Skilled in team leadership, stakeholder management, and driving process improvements for operational efficiency.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Associate
Cognizant Technology Solutions Pvt. Ltd.
12.2011 - 02.2017
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Associate Consultant
Tata Consultancy Services
02.2017 - Current
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
- Helped team of Number lead consultants optimize efficiency of current systems by conducting training sessions.
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Acted as a liaison between stakeholders ensuring open lines of communication throughout project life cycle.
- Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
- Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Education
MTech - Software Engineering
BITS
PilaniSkills
SharePoint Development & Administration
Power Automate Workflow Design
AS/400 (IBM iSeries) Development & Support
System Integration (APIs, Legacy Systems)
Project & Support Management
SLA & KPI Management
Service Delivery Management
Root Cause Analysis (RCA)
L2/L3 Application Support
Continuous Service Improvement
Scrum & Agile Methodologies
Technical Team Leadership
Stakeholder Management
Cross-functional Team Collaboration
Process Improvement (PI)
Process analysis
Planning and execution
Problem-solving
Collaborative teamwork
Accomplishments
Contextual Master Award
Certification
Professional Scrum Master I Certification
Timeline
Nexthink (Platform) Administrator Professional Certification
02-2025
Microsoft Azure Fundamentals (AZ-900)
06-2020
Professional Scrum Master I Certification
03-2020
Associate Consultant
Tata Consultancy Services
02.2017 - Current
Associate
Cognizant Technology Solutions Pvt. Ltd.
12.2011 - 02.2017
MTech - Software Engineering
BITS