Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sangita Patra

Technical Lead | Associate Consultant, C3A
Kolkata

Summary

Technical Team Lead and Support Lead with 13.5 years of experience in AS/400, SharePoint, Power Automate. Expertise in system integration, automation, and agile project management with proven ability to lead support operations, manage SLAs, and deliver business-critical solutions. Skilled in team leadership, stakeholder management, and driving process improvements for operational efficiency.

Overview

14
14
years of professional experience
3
3
Certifications

Work History

Associate

Cognizant Technology Solutions Pvt. Ltd.
12.2011 - 02.2017
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.

Associate Consultant

Tata Consultancy Services
02.2017 - Current
  • Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
  • Helped team of Number lead consultants optimize efficiency of current systems by conducting training sessions.
  • Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
  • Acted as a liaison between stakeholders ensuring open lines of communication throughout project life cycle.
  • Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
  • Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
  • Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
  • Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

MTech - Software Engineering

BITS
Pilani

Skills

SharePoint Development & Administration

Accomplishments

    Contextual Master Award

Certification

Professional Scrum Master I Certification

Timeline

Nexthink (Platform) Administrator Professional Certification

02-2025

Microsoft Azure Fundamentals (AZ-900)

06-2020

Professional Scrum Master I Certification

03-2020

Associate Consultant

Tata Consultancy Services
02.2017 - Current

Associate

Cognizant Technology Solutions Pvt. Ltd.
12.2011 - 02.2017

MTech - Software Engineering

BITS
Sangita PatraTechnical Lead | Associate Consultant, C3A