SANGITA ROY
Summary
Goal-driven Customer Service Executive and Sales Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management, and team-building abilities. Bringing many years of experience assessing customer service, training needs and conceptualizing training materials.
Overview
7
7
years of professional experience
Work History
Outbound Sales Trainer
Telus International
Noida
12.2022 - 07.2024
- Handled more than 20 batches, demonstrating process knowledge of TELUS products
- Received recognition from the TELUS client and obtained certification for the client
- Received rewards and recognition from the TELUS trainer team in Q1
- Created a monthly quiz for the existing team to assess their knowledge of the product and pricing
- Resolved any issues raised by participants during the training session in a timely manner
- Documented all training activities including attendance records, feedback forms, surveys
- Maintained up-to-date knowledge of industry trends and best practices
- Conducted onboarding sessions to orientate new staff members about company policies and procedures
- Provided feedback on employee performance based on observed results during training sessions
- Trained newly hired top talent to fill key positions and maximize productivity
- Explained goals and expectations required of trainees
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats
Customer Service Executive
Telus International
Noida
11.2019 - 11.2022
- Handled inbound calls related to billing, changing plans, or adding value to existing products (Upselling)
- Received rewards and recognition every quarter
- Ensured that all customer queries were handled quickly and professionally
- Resolved customer complaints in a timely manner while maintaining professional attitude
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more
- Performed follow-up calls to customers regarding their inquiries or orders
- Monitored customer feedback regularly to identify areas for improvement in services offered
Senior Customer Service Executive
Iengizer
12.2017 - 10.2019
- Handled inbound calls related to Credit card bills, fraud & dispute
- Resolved escalated customer service issues in a timely manner
Education
B.A -
Indira Gandhi University
09.2024
10th and 12th -
Indira Gandhi University
Skills
- MS Office
- MS Excel
- MS powerpoint
- Customer Service
- Fraud Dispute
- Sales and Marketing
- Training and L&D
Father'sname
Tapan Roy
Personal Information
- Date of Birth: 10/29/YY
- Nationality: Indian
Languages
- English
- Hindi
- Bengali
- Assamese
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief. If I give a chance, I can prove myself.
Timeline
Outbound Sales Trainer
Telus International
12.2022 - 07.2024
Customer Service Executive
Telus International
11.2019 - 11.2022
Senior Customer Service Executive
Iengizer
12.2017 - 10.2019
B.A -
Indira Gandhi University
10th and 12th -
Indira Gandhi University
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