SANGRAMJIT DAS
Kolkata
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
3
3
years of professional experience
Work History
BAR Guest Service Associate
Assistant Bartender
Kolkata
12.2023 - 10.2024
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Developed good working relationships with fellow employees through effective communication.
- Balanced daily registers and generated sales reports for management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Completed regular bar inventories and daily requisition sheets.
- Greeted guests with friendliness and professionalism.
- Greeted customers and provided excellent customer service.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Stocked ice bins and coolers as needed throughout shift.
- Neatly sliced and pitted fruit for garnishing drinks.
- Collected and organized daily till totals and tips.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Attended regular training sessions to stay updated on new products or trends.
Trainee
Industrial Training
Kolkata
03.2022 - 08.2022
- Monitored and rotated stock to prevent spoilage and ensure freshness.
- Greeted guests with friendliness and professionalism.
- Communicated effectively with coworkers about upcoming events or changes in menu offerings.
- Facilitated quick and efficient service by setting up bartender stations before shifts.
- Assisted with opening and closing procedures, including cleaning and restocking.
- Removed and disposed of bags from trash receptacles in and around bar area.
- Kept storage areas organized and clean, adhering to establishment's standards.
- Provided support during busy periods by helping out in other areas such as serving food or bussing tables.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Prepared mixed drinks accurately within specified time frames while ensuring quality standards were met.
- Attended training sessions on new product launches or promotional activities.
- Used POS system to ring up customers and open and close tabs.
- Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
- Provided efficient support to bartenders, ensuring smooth operation during peak hours.
- Sliced and pitted fruit used to garnish drinks.
- Helped resolve customer complaints under the supervision of bartending staff.
Education
Bachelors Travel Tourism in Hotel Management -
SBIHM
Kolkata08-2023
WBBHSE -
Mukul Bose Memorial Institution
Kolkata08-2020
WBBSE -
Mukul Bose Memorial Institution
Kolkata03-2018
Skills
- Inventory management
- Cocktail preparation
- Sales reporting
- Regulation compliance
- POS operation
- Customer relationship management
- Conflict resolution
- Team collaboration
- Event coordination
- Quality assurance
- Attention to detail
- Problem solving
- Time management
- Safety standards enforcement
- Tourism industry insight
- Property management systems
- Hospitality experience
- Report creation
- Guest registration
- Transportation arrangements
- Baggage handling
- Patience and composure
- Maintenance requests
- Guest relations
- Reservation management
- Room assignment
- Team player mentality
- Housekeeping coordination
- Reservation processing
- Guest accommodations
Affiliations
- Ranked first on this Mixology Competition
Languages
English
First Language
Bengali
Elementary (A2)
A2
Hindi
Beginner
A1
Timeline
BAR Guest Service Associate
Assistant Bartender
12.2023 - 10.2024
Trainee
Industrial Training
03.2022 - 08.2022
Bachelors Travel Tourism in Hotel Management -
SBIHM
WBBHSE -
Mukul Bose Memorial Institution
WBBSE -
Mukul Bose Memorial Institution
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