Sangrila Singh
Mumbai
Summary
With 15 years of experience in client service, issue resolution, and team management, I drive customer satisfaction through effective problem-solving and strong relationship-building. I’ve led service recovery efforts and resolved escalations with a hands-on, communicative approach.
Overview
16
16
years of professional experience
Work History
Senior Marketing Manager- (Part-time)
KVAT
Mumbai
03.2025 - Current
- Engaging with existing clients to strengthen relationships, ensure long-term retention, and explore opportunities for account growth.
- Proactively generating a new pipeline of qualified leads through market research, outreach, and strategic targeting.
- Driving business development initiatives by identifying new market opportunities and building partnerships to expand revenue streams.
Senior Education Consultant
Trainocate India
M
10.2024 - 02.2025
- Build Genuine Relationships: Foster trust through consistent, transparent, and personalized communication.
- Deliver Ongoing Value: Continuously meet evolving client needs to boost satisfaction and loyalty.
- Recommend Strategically: Use client insights to suggest relevant, experience-enhancing solutions.
- Stay proactive: anticipate needs and challenges to show commitment to client success.
- Use Feedback Wisely: Improve and tailor offerings based on client input.
- Ensure Seamless Experience: Maintain quality and value at every client touchpoint.
Senior Team Leader -
WeWork
Mumbai
11.2018 - 09.2024
- Customer Service Excellence: Anticipated customer needs, exceeded expectations, and fostered long-term loyalty through personalized service and proactive support.
- Client & Occupancy Management: Maintained high occupancy levels by managing client renewals, addressing churn, and serving as the primary point Of contact for sales, client needs, and issue resolution.
- Sales & Community Engagement: Supported sales targets through tours, upselling, and strategic partnerships; organized member events to drive engagement, lead generation, and brand visibility.
- Operations & Facility Oversight: Ensured smooth building operations by managing maintenance, vendor relationships, safety protocols, and expense optimization.
- Team Leadership & Performance: Led and developed the team ITEmbers through regular one-on-ones, performance reviews, and training to drive member satisfaction and meet revenue goals.
- Process & Quality Management: Monitored building KPls, generated quality control reports, and upheld company standards across all processes and documentation.
Community Manager-
WorkAmp
Mumbai
12.2017 - 10.2018
- Manage Client Relationships: Serve as the main contact for client needs, renewals, agreements, and collections.
- Drive Sales & Service: Conduct tours, support sales targets, and enhance service delivery while resolving client issues.
- Oversee Operations: Maintain vendor relations and ensure smooth office maintenance.
- Lead Community Engagement: Secure partnerships for events and analyze feedback to improve offerings.
Sales Facilitation Manager-
Quest Offices Private Limited
Mumbai
01.2015 - 12.2017
- Handling enquiry calls
- Pre- sales activities
- Taking total control of just dial and paper click campaign leads
- Analyze factors like occupancy levels and upselling
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
Assistant Manager-
Awfis Space Solutions Private Limited (Powai)
Mumbai
04.2017 - 11.2017
- Sales
- Client Servicing
- Operations
Customer Service Team Lead-
Vatika Business Centre (Powai)
Mumbai
05.2011 - 12.2014
- Client Servicing
- Operations Management
- Sales
Guest Service Executive-
The Times Group
Mumbai
05.2009 - 03.2010
- Client Servicing
- Sales
Education
Bachelor of Commerce - B.com
Mahatma Gandhi University
Mumbai2014
Skills
- Customer Relationship Management and Client Retention
- Team Leadership and Service Excellence
- Salesforce: CRM, sales pipeline, and data management
- Freshdesk: Ticketing, automation, and multichannel support
- SAP: Vendor management
- Zendesk: Support workflow optimization and customer satisfaction
Hobbies and interests
- Travelling
- Spending time with family
- Watching TV
Accomplishments
- Generalist Award
- SAP SME
- Woman of We
- Best Building Award
- Quarterly Champion
LANGUAGES
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Senior Marketing Manager- (Part-time)
KVAT
03.2025 - Current
Senior Education Consultant
Trainocate India
10.2024 - 02.2025
Senior Team Leader -
WeWork
11.2018 - 09.2024
Community Manager-
WorkAmp
12.2017 - 10.2018
Assistant Manager-
Awfis Space Solutions Private Limited (Powai)
04.2017 - 11.2017
Sales Facilitation Manager-
Quest Offices Private Limited
01.2015 - 12.2017
Customer Service Team Lead-
Vatika Business Centre (Powai)
05.2011 - 12.2014
Guest Service Executive-
The Times Group
05.2009 - 03.2010
Bachelor of Commerce - B.com
Mahatma Gandhi University