Sanhita Majumder
Japanese Language Specialist
Bangalore
Summary
To work in a professionally groomed, growth-oriented organization that can capitalizes on my vast knowledge and diverse experience and tap my inner potential to achieve its objectives. And whereby I can apply my skills and continuously learn in order to have professional growth and development.
Overview
1
1
Language
2
2
Certifications
11
11
years of professional experience
Work History
Consultant (JP)
Eli Lilly Services India PVT.LTD
07.2022 - Current
- Data Stewards needs to process the NPPC delta records for SE and TL’s received from PPC team and extracted from Reltio respectively.
- Each Customer ODS ID will be reviewed to find other sources where they exist: Cite line, MDU, Open Pay CMS, TL360, SIP,TFORCE and Data Vision sources – if the record has already been consolidated before it will be ignored.
- Files will be present in SharePoint folder. Create a Consolidated file for working in order to maintain the history of all the records processed
- The records provided via the Weekly delta files needs to be copied to Consolidate File. Below is the snapshot for GI folder created in SharePoint. In Same manner we have the folder created for every specialty
- In Enterprise Profile Hub (EPH) different sources are loaded, which could contain the same Customer. The objective of EPH is to match up the profiles from the different sources to create a single profile – an Enterprise Profile. Auto-match rules are first run based on more trusted information such as email address, identifiers (eg: country/government identifiers) and Customer ODS IDs. For those profiles which do not meet the Auto-match rules, Suspect Match rules are run to identify those profiles which could be a match.
- The suspect matches are reviewed and processed by an operational data steward. This process details how to carry out a Suspect Match and the business rules to follow.
- The Enterprise Profile Hub (EPH) links together records representing the same customer from different sources to create a single view of the customer (Enterprise Profile), and therefore, their activity across the entire Lilly company.
- EPH is able to provide a view of the Enterprise Profile which supports the needs of the business process.
- 4. Enhance the process and automation for the current process.
- Work Profile for EPH (Enterprise Profile Hub) Team.
Sr. Associate, CTK HRS (JP)
Amazon India Pvt. Ltd
03.2019 - 07.2022
- The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects, and provide consistently high service levels. CTK will support and manage time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via My Time and trouble ticketing from operators and HR across the network. The Centralized team manages the system and ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind.
- Key areas of responsibility: Responsible to provide deep dive research and analysis for Work event Escalations. Audit pay-file reports and do a Dive Deep analysis on the root cause. Provide biweekly feedback to associate to improve overall team’s performance and reduce learning curve. Able to work within areas of ambiguity and address for the short-term to create standard work and partner with the manager and leads to establish a long-term solution. Conduct refresher training, educate, and mentor internal team members on tools and resources for adoption within daily work based on quality trends identified. Coordinate with the internal team resources of compliance, audit and quality, and delivery to ensure high standards for frustration free experience. Perform internal and external audit of data for accuracy and integrity. Match findings with data information in the system for the right outcome. Understand impacts of defects and how these will impact internal/external interfaces and teams. Continually strive to improve efficiency and effectiveness of existing systems/process. Communicate written analysis of dive deep results and information to leads and managers. Track, measure and report Quality metrics at different intervals to ascertain the process performance health and identify improvement areas Demonstrate highest degree of discretion and confidentiality.
- Work Profile for CTK HRS Japan Team.
Sr.Analyst-Customer Data Japan
Oracle India Pvt. Ltd
03.2015 - 01.2018
- Timely and accurate day to day translation processing of customer financial data, customer’s validations involving usage of Japanese language.
- Working on Oracle R12 financials-Trading Community Architecture (TCA) forms.
- Have an understanding of creating customer data to shipment.
- Working closely with Alliance & Channels (partner sales) team Japan.
- Raising BUG and report technical issues and failures to Japan.
- Explain the technical issues and failures to IT Teams.
- Set up primary address of Japan customers in Oracle application.
- Supporting sales team and Order Administration team.
- Confirm the customer through validation whether Oracle is dealing with legal or illegal customer.
- Customer account set up.
- Handling queries comes from Japan (A&C Team).
- Internal audit.
- Interact with requester through e-mail and chatting and sometime over phone also. Handling sales queries through calls and via mails in Japanese.
- Giving Training to the new joiners.
- Daily work task assigning within the team.
- Managerial Skills:
- Had a great chance to have continuous communication and contact with all kind of clients and Customers (National and International) in various concerns and regards through phone as well as mails in all my Current Organization.
- Had the chance to develop great amount of communication skills which is beyond the languages throughout my career.
- Experience in Oracle Applications will enable me to work comfortably with any kind of accounting soft ware’s in my future Organizations.
- Experience in the corporate structure will enable me to cop up with all the Organizational environments including the balance between human relationships and Organizational Hierarchy.
- Recognized and developed good qualities as an active team player throughout my career.
- Good rapport with Client and internal teams
- Team handling and team work.
- Taken initiative to get the work done from the team within SLA.
- Smooth handling of the volumes, issues and resolving the same on the priority basis.
- Proper decision making.
Education
Master of Arts - Japanese Language
04.2001 -
Bachelor of Arts - Japanese Language
04.2001 -
High School Diploma -
04.2001 -
School Certificate -
04.2001 -
Skills
Problem-solving
Time management
Team collaboration
Client relationships
Stakeholder Management
Power-Bi
Claude AI
Accomplishments
- Oracle India Pvt Ltd awarded Three times as a Best performer named as YAR [You Are Recognized] Award and Shining Star Award for the continuous and good work and high productivity and highest accuracy of processing request.
- Appreciation Mails from the customers for taking responsibility of delivering daily client requirements on continuous basis and resolving the internal issues quickly and efficiently.
Certification
JLPT: level 3 Passed.
KEY DELIVERABLES &RECOGNITIONS
- Oracle India Pvt Ltd awarded as Best performer named as YAR and Shining Star Award [You Are Recognized] Award for the high productivity and highest Accuracy of Processing request.
- Appreciation Mails from the customers for taking responsibility of delivering daily client requirements on continuous basis and resolving the internal issues quickly and efficiently.
Timeline
Consultant (JP) - Eli Lilly Services India PVT.LTD
07.2022 - Current
Sr. Associate, CTK HRS (JP) - Amazon India Pvt. Ltd
03.2019 - 07.2022
Sr.Analyst-Customer Data Japan - Oracle India Pvt. Ltd
03.2015 - 01.2018
Visva-Bharati University - Master of Arts, Japanese Language
04.2001 -
Visa-Bharati University - Bachelor of Arts, Japanese Language
04.2001 -
Visva- Bharati University - High School Diploma,
04.2001 -
Visva -Bharati University - School Certificate,
04.2001 -