Proactive and meticulous manager with over 14 years of experience in the BPO industry. Demonstrated proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player excelling at generating optimal satisfaction levels, driving profits, and client generation. Known for strong leadership and problem-solving abilities. Dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Operations management
Team leadership
Employee performance evaluations
Cost reduction
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