Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Timeline
Generic

Sanhita Neogi

Assistant Manager
Kolkata

Summary

Proactive and meticulous manager with over 14 years of experience in the BPO industry. Demonstrated proficiencies in inventory control, sales, staff training, and development. Customer-oriented team player excelling at generating optimal satisfaction levels, driving profits, and client generation. Known for strong leadership and problem-solving abilities. Dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
2017
2017
years of post-secondary education
3
3
Languages

Work History

Assistant Manager

Concentrix
05.2015 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Senior technical support executive

Kochar Tech
08.2013 - 02.2015
  • Improved customer satisfaction by resolving complex technical issues in a timely manner.

Customer Care Executive

Tech Mahindra
11.2012 - 08.2013
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.

Executive

Aegis BPO
11.2010 - 04.2012
  • Established long-term client relationships through consistent delivery of high-quality products and services.

Education

Bachelor of Arts -

Calcutta University
Kolkata, India
04.2001 - 07.2009

High School Diploma -

West BengalCouncil of HS
Kolkata, India
04.2001 - 01.2006

Secondary -

West Bengal Board of Secendary Education
Kolkata, India
01-2004

Skills

Operations management

Team leadership

Employee performance evaluations

Cost reduction

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Personal Information

  • Date of Birth: 02/21/89
  • Gender: Female
  • Nationality: Indian
  • Religion: Hinduism

Disclaimer

I hereby, solemnly declare that all the information made above are true and correct to the best of my knowledge and belief.

Timeline

Assistant Manager

Concentrix
05.2015 - Current

Senior technical support executive

Kochar Tech
08.2013 - 02.2015

Customer Care Executive

Tech Mahindra
11.2012 - 08.2013

Executive

Aegis BPO
11.2010 - 04.2012

Bachelor of Arts -

Calcutta University
04.2001 - 07.2009

High School Diploma -

West BengalCouncil of HS
04.2001 - 01.2006

Secondary -

West Bengal Board of Secendary Education
Sanhita NeogiAssistant Manager