Hi, I’m
Sani Mallick
Business Assurance Analyst
Kolkata
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
years of professional experience
1
Certification
Work History
British Telecom
BUSINESS ASSURANCE LEAD ANALYST
03.2022 - Current
Job overview
- Evaluated financial contracts to monitor revenue and cost metrics
- Analyzed billing, costs, and revenue in accordance with contract terms
- Delivered accurate financial forecasts through rigorous analysis of historical trends, market conditions, and competitor data.
- Developed detailed Contract Governance and Financial Analysis reports for management and stakeholders
- Reviewed financial performance metrics tied to various billing platforms to ensure accuracy and efficiency
- Accounting and finance reporting
- Project management skills
- Contributed to the development of long-term strategic plans through comprehensive industry trend analysis and forecasting models.
- Analytical thinking
- Mentored junior analysts, providing guidance on best practices and fostering a supportive learning environment.
- Reduced operational risks with thorough assessments of business processes, identifying gaps and recommending improvements.
- Developed customized reports, summarizing and presenting data in visually appealing format.
British Telecom
FINANCE PROFESSIONAL
01.2017 - 04.2022
Job overview
- Executed bank reconciliations, managed accounts payable/receivable, invoiced and billed clients
- Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
- Handled operations related to Fixed Assets in the General Ledger workflow.
- Improved financial reporting accuracy by streamlining data collection and analysis processes.
- Enhanced budget forecasting through meticulous expense tracking and revenue projection.
- Increased cost savings by identifying inefficiencies in financial operations and implementing strategic solutions.
- Developed valuable financial reporting tools, providing stakeholders with timely and accurate information to drive strategic decision making.
- Championed process improvements throughout the organization, promoting a mindset focused on operational excellence rather than simply meeting budget targets.
- Expedited month-end closing procedures by streamlining reconciliation processes and improving collaboration between finance teams.
British Telecom
SME, CUSTOMER BILLING, COMPLAINTS AND ESCALATIONS
01.2016 - 12.2017
Job overview
- Dealing customer Queries, providing feedback and update on customer orders, handling delays.
- Served as a key point of contact between customers, internal departments, and external partners during escalations processes.
- Resolved complex customer complaints by thoroughly investigating issues and implementing effective solutions.
- Established and maintained strong relationships with key stakeholders within the organization, ensuring a collaborative approach to resolving escalated customer issues.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Wipro
TROUBLESHOOTING EXPERT FOR HP LAPTOPS (USA)
01.2015 - 12.2016
Job overview
- Resolved operational concerns via phone, email, live chat and web teleconference
- Conducted support sessions to enhance user proficiency with HP laptop technology
- Maximized sales opportunities through cross-selling HP cartridges and warranty services
- Sales management
- Risk management
- Operations management
- Cross-functional team management
- Complex Problem-solving
- Business development
- Salesforce management
HAPPY TO HELP SERVICES PVT. LTD
TEAM LEAD
01.2011 - 12.2015
Job overview
- Led a team of 8 members to drive sales lead generation, allocate targets, and monitor monthly performance.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Improved sales process transparency by creating detailed documentation of sales stages and responsibilities.
- Managed a high-performing sales team, consistently achieving or surpassing quarterly sales targets.
Education
Dr. D. Y. Patil Vidyapeeth, Pune UniversityPune
MBA from Operations Management
08-2026
Commercial & Contract Management ProfesisonalKolkata
Contract Mangement
10-2023
Calcutta UniversityKolkata
B.COM( Finance Hons)
09.2013
Skills
- Stakeholder management
- Data quality management
- Advanced Excel
- Complaint resolution
- Contract management
- Multitasking Abilities
- Training & Development
- Excellent communication
- Accounting and finance reporting
- Project management skills
- Visual data representation
- Analytical thinking
- Data quality assurance processes
- Verbal and written communication
- Process mapping
- Business intelligence tools
- Resource allocation
- Revenue management
- Risk management
- Operations management
- Cross-functional team management
- Complex Problem-solving
- Key performance indicators
- Business development
- Salesforce management
- Change management
- Product management
- Decision-making
- Team leadership
- Power BI expertise
- Cost-benefit analysis
Accomplishments
- Received rewards for project completion for Automation of GL posting and invoice reconciliation.
- Rewards for best performer for Audit and compliance activities for KPMG.
- Appreciation from stakeholders for project completion before deadline and with accuracy.
- Worked on P&G, Nestle, Volkswagen, Unilever, Rolls-Royce, and some high revenue yielding Contracts and managed them successfully and received appreciation from the Stakeholders for Analysis.
- Led corporate CSR team and participated in social activities like pet care, relief funds and charity donations, Eat for Cause activity to raise funds.
Certification
- Commercial and Contract Management Programme [CCMP] [2023 May]
- VBA Excel + Ignite [ BT] [2024 March]
- [Fundamentals of Project Management] ( LinkedIn Learning )
- Agile and Scrum Master ( LinkedIn Learning)
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Intermediate (B1)
Timeline
BUSINESS ASSURANCE LEAD ANALYST
British Telecom
03.2022 - Current
FINANCE PROFESSIONAL
British Telecom
01.2017 - 04.2022
SME, CUSTOMER BILLING, COMPLAINTS AND ESCALATIONS
British Telecom
01.2016 - 12.2017
TROUBLESHOOTING EXPERT FOR HP LAPTOPS (USA)
Wipro
01.2015 - 12.2016
TEAM LEAD
HAPPY TO HELP SERVICES PVT. LTD
01.2011 - 12.2015
- Commercial and Contract Management Programme [CCMP] [2023 May]
- VBA Excel + Ignite [ BT] [2024 March]
- [Fundamentals of Project Management] ( LinkedIn Learning )
- Agile and Scrum Master ( LinkedIn Learning)
Dr. D. Y. Patil Vidyapeeth, Pune University
MBA from Operations Management
Commercial & Contract Management Profesisonal
Contract Mangement
Calcutta University
B.COM( Finance Hons)
Similar Profiles
Bikash Ranjan DashBikash Ranjan Dash
Test Manager at British TelecomTest Manager at British Telecom
Rahul JoonRahul Joon
SEO Manager at British TelecomSEO Manager at British Telecom
Ishwari DandavateIshwari Dandavate
Senior React Specialist at British TelecomSenior React Specialist at British Telecom