Sania Kauser

Company Overview: Working as Professional l (Engineering and R&D services) For AIRBUS FRANCE

• Working as Sales and Programme Operational Support (SPOS) for sales contract specifications for various airline accounts.
• Performing day-to-day requests, including analysis and clearing of open items.
• Management of offers in the Airbus database and systematic reporting in terms of account, aircraft type, and contracts in lead time provided.
• Coordinating conference calls with the client for problem analysis and communicating the solution.
• Creating new opportunities in MS Dynamics for various airline groups for various aircraft types (A220, A320, A330, A340, A350, and A380).
• Pricing the technically built technical offers based on EPAC TDU’s, and all the product-related information of the aircraft using the ECAT Master file, Portfolio Management Site, and delegation matrix.
• Generating and drafting a commercial offer or letter agreement for Airbus customers worldwide.
• Generating and drafting a letter agreement for Airbus Americas Customer Service for North American customers.
• Tracking the status of commercial offers by extracting reports in SAP to launch acceptance.
• Dealing with Acceptance process in SAP AP1 server by providing CE Budget Line/Corporate Project Number
• Preparing Amendment letters and notification of change letters to offering and sales managers
• Verification of purchase orders enabling production launch
• Coordination with technical consultants for new developments and enhancements
• Working as a technical referent of the team to guide the team members, escalate issues, report, or provide training to new joinees, creating training plans and checklists for team members for smooth functioning
• Responsible for hosting weekly meetings and preparing presentations that include weekly productivity, monthly productivity, weekly and monthly inflow and delivery, backlog, highlights about process improvisation, and general updates.
• Worked with cross-functional teams to achieve goals.

• Proactively working with Cross Functional Team like Sales, Accounts Receivable, Credit team, Transport Team, Billing Team, etc
• Creating sales order as per PO (purchase order) provided by Sales Manager, Account Manager & Customer by verifying their company details and the Quantity
• Resolving queries through Sales Force Tool via Tickets/Service Request number
• Moving the orders for Logistics based on various shipment procedures such as UPS shipments, PC (Package carrier) shipment, IRM Transport, Customer Delivery (CD) and CPU (customer pick up)
• Single point contact for resolving escalations & priorities from the client and effective in understanding the client’s requirements

• Creation of quote for the Channel Partner by identifying the right combination of goods and service levels as per the customer requirement in SAP
• Creation of the Quotation for each and every deal
• Converting the quote into the contract with the help of Legal documentation
• Creating renewals as per customer request for contracts which are about to expire
• Amending the Quotation with respect to the multiple iterations combined with Sales Processing
• Manage interactions with Partner & Sales team in a way that maximizes customer satisfaction and communicate appropriately with other functions involved in the support administration process
• Resolves operational issues that may arise from the end-to-end partner process (e.g., quoting, contract management, order status, and post-sales partner programs)
• Identify and drive process improvement initiatives working to improve accuracy, timeliness, and productivity within the team
• Handling Credit process for the active contracts

• Handling customer complaints (Bills write off, solving issues pertaining to bills, reversing bills)
• Identify ways to improve skill issues and report will issues to respective team managers with supporting data