Sania Naqvi
Senior Customer Associate
Greater Noida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Senior Customer Associate
The Fashion Station
05.2021 - Current
- Handling customer and client queries via WhatsApp Business API, emails, and calls when necessary.
- Managing premium order processing in WordPress backend.
- Managed high volume of chats, calls (0ver 50) and emails while maintaining excellent service quality standards which lead to increased sales by 10%.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Responded to customer requests for products, services, and company information
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Developed and updated databases to handle customer data
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Collaborated with marketing team to develop targeted materials for customer outreach campaigns, resulting in increased engagement levels
- Streamlined internal processes for improved efficiency, resulting in faster response times to customer inquiries
- Demonstrated high level of initiative and creativity while tackling difficult tasks
Customer Care Representative
Iplace Staffing Solution
Gurgaon
02.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Commerce -
Ismail Degree College
Meerut, India 04.2001 -
Skills
Interpersonal Communication
undefinedTimeline
Senior Customer Associate
The Fashion Station
05.2021 - Current
Customer Care Representative
Iplace Staffing Solution
02.2019 - 03.2020
Bachelor of Commerce -
Ismail Degree College
04.2001 -
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