Sania Vaughan

Roles & Responsibilities

• Applied ITSM (IT Service Management) best practices to oversee IT service operations, ensuring alignment with business objectives and customer needs.
• Led the Change Management process in line with ITSM framework, coordinating with cross-functional teams to ensure seamless implementation while minimizing risks and service disruptions.
• Managed Incident Management lifecycle, ensuring timely resolution of high-impact incidents and restoration of services as per SLA commitments.
• Planned and executed Data Center Recovery (DCR) events, ensuring business continuity and adherence to disaster recovery strategies.
• Led AWS account onboarding, ensuring secure, compliant, and efficient integration into existing IT infrastructure.
• Drove service transition initiatives following ITSM guidelines, ensuring smooth handover from project to operations while maintaining service quality.
• Chaired Change Advisory Board (CAB) meetings, reviewing, assessing, and approving changes in accordance with governance standards.
• Executed end-to-end change management processes, ensuring all changes were properly logged, assessed, approved, and implemented.
• Conducted impact analysis and risk assessments for changes, proactively mitigating potential service disruptions.
• Trained and mentored team members on ITSM processes, change management practices, and operational excellence.
• Collaborated with project managers and technical teams to ensure thorough testing, validation, and successful deployment of changes.

• Collaborate with stakeholders to gather and document business requirements for new projects and system enhancements.
• Lead functional testing efforts, including the creation of test plans and test cases.
• Conduct thorough functional testing to ensure that developed solutions meet business requirements and are free of defects.
• Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding.
• Provide ongoing support and training to users on new systems and functionalities.
• Designed and executed functional test plans and test cases based on business requirements and technical specifications.
• Provided detailed reports on testing activities, results, and identified issues to project stakeholders.
• Participated in functional testing activities, including test planning and execution.
• Collaborated with team members to ensure project deliverables were met on time and within scope.