SANIDHYA PUROHIT

Operations Coordinator (11/2010 to 03/2012)

Manager Operations(04/2012 to 04/2020)

Senior Manager ( 05/2020 to 03/2024)

Dr. Amin Controllers is a third-party inspection company specializing in agro inspections, consumer products, marine and insurance surveys, collateral and stock management, engineering inspections, and laboratory testing assignments for a wide variety of clients, including multinational corporations, mid-cap companies, aid institutions, agro foundations, trade associations, and governmental units.

• Team Oversight and Reporting: Responsible for comprehensive reporting activities of all staff under direct supervision.
• Quality System Management: Oversees the implementation and maintenance of documentation in the Quality System for operations; assists in formulating and updating standard operating procedures.
• Internal Audit and Compliance: Conducts internal audits and collaborates with the Quality Manager to ensure adherence to guidelines provided in ISO/IEC 17020:2012(E).
• Client Relationship Management: Serves as Key Account Manager for selected clients, fostering strong relationships and addressing client needs as assigned by the CEO.
• Leadership: Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Operational Excellence: Ensures that all inspection activities meet technical standards and job requirements, maintaining compliance with regulatory and operational guidelines.
• Customer Satisfaction: Investigate customer claims and complaints, implement corrective and preventive actions, and proactively identify and fulfill customer needs.
• Strategic Planning and Training: Leads infrastructural and manpower planning, along with staff training initiatives, to enhance team capability and efficiency.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Company Overview: Sun4U is an independent, innovative and customer focused company specializing in both packaged and accommodation-only sales to the public, offering a choice in excess of 20,000 hotel, apartment, hostel, ski chalet, and villa options across Europe and beyond

• Pitch the various deals and schemes to the customers
• Customizing holiday packages as per the customer requirements and budget
• Maintained and recorded customer information in database.
• Enhanced customer journey in alignment with service policies and standards, elevating satisfaction and referral rates.
• Achieved established sales targets by generating new customer accounts.
• Developed new leads each day at or above quotas.
• Cross-sold additional products and services to purchasing customers.
• Researched pricing for products and services to provide accurate quotes to customers.
• Networked to build client base and promote products to new and existing clients.
• Conducted outbound calls to follow-up on previous purchases or solicit new business opportunities.
• Advised clients on appropriate product selection based on their individual needs.