SANIDHYA SINGH BHADAURIA
Ahmedabad
Summary
Professional with proven track record in fostering strong client relationships and delivering exceptional service. Known for ability to drive client satisfaction and loyalty through attentive communication and customized solutions. Highly collaborative and results-focused, with reputation for adaptability and reliability. Skilled in conflict resolution and strategic planning to meet evolving client needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Study Square Pty Ltd.
11.2024 - Current
- Provided timely responses to Client inquiries, requests, and complaints.
- Collaborated with counsellors and processes executives across departments to ensure high-quality customer service delivery.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Identified new business opportunities through research and analysis of client needs.
- Maintained accurate records of client interactions and transactions.
- Negotiated contracts with clients for various services.
- Participated in training sessions with staff members on topics related to client relationship management.
Sr. Counsellor
IDP education India Pvt Ltd
11.2023 - 11.2024
- Provided professional and quality counselling services that consistently surpassed customer and client expectations.
- Strategically achieved student invoice targets by intake and assigned destination, contributing to overall revenue goals.
- Supported the execution of destination-wise activity calendars, resulting in the successful generation of pipeline leads and meeting conversion targets for various intakes.
- Demonstrated 100% compliance with application processes, ensuring strong client support and satisfaction.
- Collaborated seamlessly with the office team, exhibiting an inclusive operating style that fostered team spirit and bolstered productivity.
Visa Counsellor/Sr Visa Counsellor
Dynamic Education Consultants
07.2021 - 10.2023
- Secured over 150 UK student visas within a year.
- Provided counseling support to students.
- Compiled in-depth monthly reports for management review.
- Evaluated academic programs to determine best fit for students.
- Streamlined Visa processing workflows.
Education
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management
Hamirpur, HP12.2021
12th - Commerce
Satav High School
Pune12.2018
10th -
Army Public School
Pune12.2015
Skills
- Business growth strategies
- Relationship building and management
- Customer engagement
- Client needs assessment
- Salesforce
- Client satisfaction-driven
Certification
- British Council Certificate.
Accomplishments
- I have placed more than 350+ students in their dream contry.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Timeline
Client Relationship Manager
Study Square Pty Ltd.
11.2024 - Current
Sr. Counsellor
IDP education India Pvt Ltd
11.2023 - 11.2024
Visa Counsellor/Sr Visa Counsellor
Dynamic Education Consultants
07.2021 - 10.2023
B.Sc. - Hospitality & Hotel Administration
Institute of Hotel Management
12th - Commerce
Satav High School
10th -
Army Public School